what's up guys welcome to episode 5 of
my etsy print on demand series for 2021
in this one we're talking about what to
do
if etsy closes your account for no good
reason
believe it or not this happens all the
time it's kind of ridiculous that they
haven't fixed it
while in the meantime they'll go to
great lengths to prevent you from
opening a second account
yet they will close your first account
for no reason even though sellers are
the lifeblood
of etsy even more so than buyers because
buyers don't matter if nobody's selling
anything
and etsy is really just scalping a
marketplace referral fee
every time they help conduct a
transaction and essentially
bring the buyer to the seller or the
seller to the buyer et cetera so
anyways in this video it's going to be
short i'm going to show you exactly what
you need to do
if you receive an email from etsy
letting you know that your account was
closed i think this happens a lot more
to print on demand sellers so it's
probably relevant
a lot more to anybody that's subscribed
to my channel selling print on demand we
covered the printful etsy integration
so far and right after my girlfriend
made her first sale on her new etsy
account
her account was closed so i figured you
know what we should make sure we do this
video so let's get to it
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also in the description a link to my
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delivered via email
and a link to my print on demand
facebook group
all right real quick if you missed part
four this video series is meant to be
viewed in order you should go check it
out i cover what to do when you make
your first order
using the printful etsy integration i'll
link to it right here in the youtube
cards
so you can go back and watch it if you
missed it
alright so if you're watching this video
maybe your etsy account was closed
for no reason or if you're just watching
the videos in order thank you i'll make
this one short
if your account was closed for no reason
i can't tell you why
other than it seems like lazy
programming on etsy's part especially
when this has been going on for well
over a year
and it's got to be eating up a ton of
time for their support team
so if this happens to you go ahead and
email etsy at support
etsy.com and integrity etsy.com i
recommend sending
two separate emails um i don't know if i
would c them i'd probably just copy
paste and
create two different emails so that they
don't see that they're cc'd because in
case they do see that they're cc'd
they may assume that the other side's
gonna respond and then that side may
assume that the other side's gonna
respond
and maybe nobody responds so i would
shoot off an email separate
to both of these email addresses let
them know that your account was closed
for no good reason
and that you would like to have it
restored so that you can continue to
sell on etsy
alright here is an example email of what
you may receive
in response thank you for bringing your
concerns about your shop status to our
attention we are experiencing an
unusually high volume blah blah blah i'm
sure they'll blame kovid too
because every business does that while
they lay off half of their support team
and just stick it to the people that
are forced to rely on the support team
and rant sorry
i've taken a look at your account and
can see that your shop listings are now
active if you don't see your listings
they should be searchable in the
marketplace within the next 20 minutes
i'm sorry for any inconvenience you may
have experienced
if you've started the process of
creating a shop and it's still in draft
mode you'll now be able to move forward
with the creation of your shop if you'd
like
i'd also like to provide a little more
information about what occurred we have
automated systems in place
wow automation huh to protect the safety
and security of the etsy marketplace
so we go ahead and suspend shops for no
reason right these systems are monitored
by etsy employees but occasionally shops
operating within our policies may be
caught up in them see that's not true
etsy is running they're not etsy does
not have a farm
of employees that sit there watching
what shop owners do
step by step by step that is not true at
all it's probably a small team of
engineers that wrote an algorithm that
hasn't been updated in years because
it's still incorrectly flagging and
closing shops
um etsy i mean you know i've seen some
things i've seen some some blogs started
by disgruntled x
etsy employees that kind of reveal a lot
about the company so
maybe i'll talk more about that in the
future maybe not i don't know we are
always working to improve the accuracy
of these systems and to make sure that
this is a rare occurrence we aren't
able to share any further details but if
this reoccurs in the future please reach
out to us at integrity
etsy.com so we can resolve it as quickly
as possible thank you for your
understanding so it's almost like they
expect it to happen again
they say if it does you can reach out to
us here i'll be honest you know being on
this side of the curtain i do
hear a lot about people having these
issues so i know which ones
or i have some semblance of an idea of
which ones are more common
getting an account closed very early on
after opening your shop
seems to be very common or after your
first order
seems to be very common so that's
probably why you're watching this video
if it happened to you
and you should be able to get your shop
back no problem just by shooting off
that email but there is one other
issue that i've seen and verified myself
that it was occurring
where a shop was not closed but you
couldn't find the shop in etsy search
even though the shop was open you could
direct link to it and it would work and
none of the listings were indexed in
etsy search
and that was a very weird thing i think
i've seen it like one two or three times
and the only resolution i ever heard
about was reaching out to etsy support
to get those reinstated and etsy support
had to reach out to engineering to get
it fixed so i don't know why these
things happen
it's weird that they happen when etsy's
got such a massive scale you'd think
that their code would be sound but
it doesn't really sound like the case
anyways just wanted to share that with
you in case it happens
and that's it for this video guys
subscribe so that you don't miss part
six
where i'm gonna show you exactly how we
got our first five star
etsy review which is really important
because the reviews apply to every
single listing in your shop so getting
that first one is
super important and it we got the five
star review on our second order
so i'm going to show you exactly what we
did to make that happen make sure you
subscribe so you don't miss it
a quick reminder i have a full print on
demand course walking you through how i
make six figure print on demand sales
every single year if you want to check
that out
link in the description thank you again
for watching hit that like button if you
haven't already
subscribe and i will see you at part 6.
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you