Are you looking for a support system
for your ecommerce site but you want to go beyond just having a live chat?
Well, there's a system that's called MyAlice and it does that.
And way more.
You can connect your WooCommerce or
Shopify store and provide support right inside.
You can actually create orders from inside of MyAlice.
Do refunds and keep track of what's going on from your WooCommerce store inside
of MyAlice so you can give great support to your customers.
So let me show you what I'm talking about
on this video and head on over to my desktop.
All right, this is MyAlice site.
And if you guys want to check out a promotion that's going on right now,
do check out that link in the description head on over there before it's gone.
Okay. So let me jump into my LS dashboard
and let me tell you, it's super easy to get started
and integrate with your ecommerce store in this case.
And for this demo video, I've connected a WooCommerce store that I've created.
So I've created this site for demo purposes.
And all I had to do was install MyAlice plugin.
Once you install it,
you head on over to MyAlice and you tell it where that site is.
You just give it the link and then it integrates.
So it's super easy to get started.
If you need to connect to a different store or change the store,
head over to Settings Marketplace and connect from here.
Okay.
I can disconnect it if I like and install a different one if I need to.
Okay.
Now next thing you want to do is connect your channels, your social media channels.
So we're going to head on over
to integrations and this is where we're going to Integromat.
Let me show you my available integrations.
You can connect your Facebook feed, messenger, WhatsApp Instagram Feed,
Instagram Chat, Viber, Telegram line, website plugin, mobile plug in much more.
All right.
And they're adding more social media accounts.
In this case, I've connected my messenger
account, my Fan page, and also the live chat that's on my site.
Next thing that you want to do is customize your live chat.
So I'll click on these three buttons and I'll go into edit.
And this is the chat avatar, the title for it, whatever you want to name it.
Whitelist domains.
So since I've added this to the link, it automatically adds it.
But if you need to add other domains to whitelist them, you do it from here.
The NLP app, I don't have one connected the color from my icon.
I can change it if I like.
I'll keep it green because, well, that's the branding I'm using.
Desktop View and Mobile View show
the floating live chat widget on the left side or the right side.
Now, you might have other widgets for different situations.
You might want to send it to the left.
Okay, you do want to remove the chat by MyAlice.
That will depend on the plan that you're on.
If you have that available.
Well, you can remove the branding on it.
That's where you're going to edit it
and this is where you're going to add the channels.
So it's super easy. Right.
Next thing we have is the dashboard.
So once you have connected, you're ready to go.
You want to see an overview of what's going on.
In this case you can see I have two tickets that need to be attended.
So it's a quick overview.
Monthly active users,
total sales from my WooCommerce site because that's what I have connected
and obviously this is just for the purposes so I don't have any sales.
New users, 17.
So that's from my test that I've been doing.
Number of tickets, ten.
And you can download this on your mobile phone, which I've done already.
It's really practical because you can get support right from your phone.
Next thing we want to do is head over to our inbox.
This is where we're going to view our
chats from all the different channels inside of one single place.
Instead of going into my messenger,
my Instagram and my feed and all that, I can view them from here.
Now you can view that I am viewing the chat from the live chat.
This one is from the messenger that I've created.
That's the test I've done.
And things that we can do is we can
obviously use the filters, we can tag it, we can turn on the bot or turn it off.
Who is going to be assigned to?
In this case it's only me, but you can assign it to other people in your team.
I can Mark it as resolved once the support
questions that they need attended to is finished.
Well, I Mark it as resolved.
But the really cool part about MyAlice is all of this on the right.
This is where the power comes. Okay.
If I want to view orders from my WooCommerce because it's
connected, if you're connected to Shopify, you'll also see them here.
So in this case I have two orders and I can view them from here.
So here's a summary for this particular order, the products and all that.
So there's order 16 and 17.
If I click on it, it's going to open it.
But it's pretty cool that we can view them
there and we can also search through them via order ID or the email.
So if I know what the email is for this person, I can go ahead and copy it.
Obviously for this case I've only created emails for these orders,
so we're able to view these two, but it's super practical to view them from here.
I think it's way more hassle to jump into WooCommerce, go into orders and all that.
It's just more hassle.
It's easier to do it from here.
Also, I've got connected to WooCommerce.
I can actually create an order from here. So that's pretty cool.
I can do it from here.
I don't have to go into WooCommerce to actually do this or Shopify.
So in this case, I've created two products just for demo purposes.
And if I want to assign this to them
and I'm going to send two orders because let's just say that I was talking to this
person and he's interested in two of these products.
Right. So I can do it from here for them.
So I say, you know what?
There's that I'm going to load it.
I already have his information and he's going to use PayPal.
Is it a flat rate, free shipping, local shipping.
And am I going to change the shipping cost
just in case it's different discount coupons.
I don't have any creative, but you can select them.
There I'll go. Next.
Everything's good.
Let's complete the order for this person.
Finished up the work.
Set type boom.
Order 21 has been placed successfully, right.
So just like that,
I was able to create an order for this customer inside of MyAlice.
I have the order history for this person.
So here's the order that I just created.
I have the filter to check it out.
I can update it, I can refund it, and I can cancel it.
Yeah. From here.
I don't have to go to WooCommerce or Shopify to do that.
The customer summary for this person, total orders for them.
Customer lifetime value, average order value.
So these are analytics that it provides
you that help you analyze all of that information.
The product interaction. Here we go.
So that's where the interactive in Card,
if you had any in Card viewed and all that information is there.
So all of that, I Canva create it from there.
Now that's creating the order.
But what if I don't want to create
the order and I just want to suggest something to them?
So in this case, I'll recommend the product.
And I'll see a few of my products right here.
If I have a whole bunch, obviously, I would search for it.
Okay.
I can go click on plus, if I want to add that and I want
to recommend both of those, I'll go ahead and recommend it.
And it's going to send it to the live chat.
Let me open it really quickly.
Here it is.
You can do it in a bit, but here is what I've just sent there.
And I can say, hey, you know what, great.
Here we go. Just sent it.
And here it is.
There's my answer for this.
That easy and that fast.
It's easy to recommend a product or create an order from here.
That's pretty cool, right?
And being able to view all the channels and just do all the work here is what
makes it Zapier, but it doesn't stop there.
There's also automations that you can create for each individual channel.
Let me remember, if I created this one. Here we go.
And no, I didn't create the keyword for it.
So what it does? Oh, my God.
The keyword I created is for the live chat.
Before I show you automation how to set it
up, let me go into this demo page right here.
I'm in incognito mode.
I'm a customer. Here we go.
I'm just viewing the store right here. Here's live chat.
I'm going to open it up here's. Hello.
And an image that I've set up.
And I can say, I don't know, ticket, Ethereum we go and I've set a keyword
that says, please provide us your ticket number.
So if the case that they use the keyword
ticket or warranty, I'm going to ask for the ticket number.
That way it helps me out and speed up the process for this.
So this live chat is created and I can view it here.
Now, how do I work with the automations?
There's a little bot head right here and we can set the automations.
Now, it's easy once you understand and, well, once you view this video,
there's sequences, and that's how the automation works.
We have two default sequences,
which is the welcome message and the default sequence.
When it doesn't know what to respond, it's going to create a ticket.
And then we can create different sequences
depending on the situation that we want to work with.
So in this case,
the welcome message sequence is hello, and the image in this case, it was a text.
Okay, so that's the sequence for this
welcome message and it's for the channel messenger.
I've been working with the web chat to all of that one.
No, not the chat. Here it is, here it is with this one.
So here's the chat.
And the automation that I'm working with is for the live chat here.
If I want to work with the different automations on messenger or whatever
channel I have, it's going to be a different section.
So in this case, it's for the live chat. So here's the hello,
the image that I've created, the default sequence, the fallback.
So it's going to create a ticket.
And my other sequences, for example,
warranty, where I created this one, please provide us your ticket number.
And it's based on an automation.
Okay, so I'm going to give you an example for warranty.
For warranty, it's going to send this message depending on this rule.
So I've created these rules right here
successfully, which is the website using keyword.
If it says ticket or warranty, it's going to trigger this message.
Okay? And that's what it's going to do.
And it's pretty cool that we can create
different types of rules depending on what you want to do.
In this case, I'm in the live chat, so it's only website.
I don't have drop down options here for Facebook.
You do.
I can select the action for the trigger if it's going to be in a keyword,
an intent a referral or a URL, it's going to provide this value
and that's what it's going to trigger the automation to start.
So that's pretty cool, right? The automation.
Now, you saw text and an image. That's pretty simple, right?
But there's way more things that you can do.
If I click on the blocks right here, there's things that we can automate.
So it's just not sending text.
We could do more.
So for example,
it could be text, quick reply buttons,
image, gift, Gallery for collect user information.
So if we're going to ask for a user input
their phone, their email story, for example, email, right.
If you want to ask for that, well,
it's going to add this variable right here and then we fill it out.
So we would say, please provide us your
email and that's how it's going to get started.
And there's more for this.
There's a story, user rating, this data lap entry.
So we can create data lapse.
And I'll show you that in a bit.
The actions, it can redirect and attribute, subscribe,
unsubscribe, send email tickets, product discovery, coupon discovery.
And there are things that we can do
with this automation, which is pretty cool that we can do that.
Now, something that you have to be aware of when you CNAME these automations that I
found out is that they don't auto save all the time.
So if I write something here and I
actually want it to get saved, this little green button pops up.
So make sure that you click save changes, slack on it and it's going to save it.
There you go. Successful.
In this case, I don't want to do that.
I'm going to delete it.
But it's pretty cool that we have those automations and we can create sequences
for different situations for in this case, if it's for warranty issues.
Well, I'll create an automation based for warranty where I ask different types
of questions and different type of automation.
If it's for subscription,
if it's for other things, if the client is mad or whatever,
create different sequences for them and for each individual channel.
So we have all that.
Next thing we have is reports for this system.
So we have the reports for new customers,
the interactions and just an overview of what's going on with reports.
We can filter these by date and all of that.
View all channels or independent channels, automation metrics of how they're being
used, agent metrics, CSAT reports, and all of that is available there.
We also have the customer overview here,
which is our client relationship management select name.
We can filter it there.
We give you anonymous is because it just
started the live chat and, well, there's no information to go by.
Okay.
Because we weren't asking for anything and they are not logged in.
Last messages, time created, add, attribute, see details.
So, for example, see details for this one. There we go.
Here's.
Information for this particular person where he's at.
We get all the information the user agent what he's using and that's what you view.
There's. Also the data lab you want to create one
of those you can create a new data lab here.
More information about it will be provided
in the description and direct support system for it.
The API if you want to go more advanced you can create your own API systems here
to obviously connect it with other automation systems that you want to use
but that's an overview of MyAlice like I mentioned before if you need an advanced
system where you can actually connect your WooCommerce store, WooCommerce and Shopify
this is a great system because it's not your traditional live chat system where
well it doesn't do anything but capture the messages or create a ticket.
In this case we can do much more because we know what's going on in the WooCommerce
store also and would like you saw on this demo video is that you can actually create
an order, a refund cancel recommendations all based on what you already have on your
ecommerce store which makes it really easy and practical but there you go.
If you want to grab MyAlice that link
will be provided in the description I thank you all for watching.
My name is George and this is SaaS Master.
I'll see you guys later. Bye.