[MUSIC]
[00:00:19.06] >> We live in a very extraordinary
time right now and the world's kind of
[00:00:22.06] has been turned upside-down.
[00:00:23.08] What's been the most surprising thing
[00:00:25.07] to you about this new way of working?
[00:00:27.07] >> I think the most surprising
is that we've been able
[00:00:30.07] to accomplish in spite
of the challenges,
[00:00:34.00] that it really has not severely
limited our ability to
[00:00:37.08] get assistance where it's needed and
[00:00:40.04] to be able to really make
a difference in our world.
[00:00:43.03] >> What's the top way that
[00:00:44.07] Microsoft Teams has helped you
manage through the crisis?
[00:00:47.05] >> By allowing us to have
[00:00:50.08] regular meetings where we can
approve resources that need to go
[00:00:55.04] out around the world and
then process that through
[00:00:58.04] our normal accounting standards
[00:01:00.06] and get that resource out
to where it's needed most.
[00:01:04.01] >> One of the really
unexpected things
[00:01:06.00] for me in all of
this, is I'm finding
[00:01:07.07] I'm learning things
about working remotely.
[00:01:10.00] Are there things that the
Salvation Army is learning
[00:01:12.08] you think that will stick with you
well beyond this current situation?
[00:01:16.06] >> I think there are definitely
things that we're learning,
[00:01:19.06] one of which is just
the ability to bring
[00:01:23.09] people together very quickly and
communicate about specific needs,
[00:01:28.07] specific areas of concern.
[00:01:31.01] It's opened up a new door of
[00:01:33.08] allowing for greater participation
in many different areas.
[00:01:37.07] >> With the rapid shift to
Teams and working remotely,
[00:01:40.04] I would imagine that people
hadn't used Teams as deeply
[00:01:43.04] or broadly as they are now.
[00:01:44.06] How have you approached training and
[00:01:46.08] getting them up to speed with
how they can use the tools?
[00:01:49.08] >> Well, that's an
area that, one,
[00:01:51.04] that we really wanted to make sure
[00:01:53.00] that everybody would
feel comfortable,
[00:01:55.00] and so our IT team developed
[00:01:57.06] some training sessions that we began
[00:01:59.04] offering every day on
a different topic.
[00:02:02.04] That we created a resource
channel to watch the videos that
[00:02:06.05] have been recorded and then
also to ask questions.
[00:02:11.01] >> What's the one
thing you hope that we
[00:02:13.07] all learn as humanity
from this experience?
[00:02:16.07] >> I think the thing that I hope that
we learn is that we are
[00:02:20.05] all one family and that we
all depend on each other.
[00:02:24.05] That when we can reach out and make
[00:02:26.09] a difference in
another person's life,
[00:02:29.02] that's really what it's all about,
[00:02:31.00] is just being able to share in
[00:02:33.03] this common humanity
that we exist in.
[00:02:36.03] >> I think people are reaching
[00:02:37.07] out and really trying to
make those connections
[00:02:39.06] and that humanity is just wonderful.
[00:02:41.02] I think we need more of that.
[00:02:42.07] How does the shift to the
Cloud enable collaboration
[00:02:45.03] internationally for
the Salvation Army?
[00:02:47.04] >> It does, that one of
[00:02:49.04] the things that we've
always tried to do is
[00:02:51.07] have international
collaborative groups
[00:02:54.07] to work on different
various projects.
[00:02:57.02] They've also been doing
[00:02:59.03] video updates to all of the IT
personnel from around the world,
[00:03:03.01] which we've never had
that capability before.
[00:03:06.01] Our Others Global Group that's
produced in a similar manner
[00:03:10.08] to a fair-trade type
operation that we were
[00:03:13.01] scheduled to have a
conference in Toronto,
[00:03:15.05] Canada, and because of
the travel restrictions,
[00:03:18.01] we had to cancel that.
[00:03:19.02] So, we actually met through
Teams three hours a day
[00:03:22.09] over the course of last week to
be able to carry on the business.
[00:03:27.01] >> What have you learned
from this experience that
[00:03:29.01] you would share with other
people around the world?
[00:03:31.06] >> I think the most
important thing is that you
[00:03:34.01] can still stay connected with people,
[00:03:36.05] that you don't have to feel
isolated and that you can
[00:03:39.05] really continue to do the
work that needs to get done.
[00:03:44.00] One of the really touching
things that has happened
[00:03:46.09] within our own international
headquarters family was that we
[00:03:50.06] did have one of our
Salvation Army officers
[00:03:53.05] who unfortunately had died
as a result of the virus.
[00:03:58.00] Obviously, that was a
tragedy that all of
[00:04:01.00] our family members
felt during that time
[00:04:04.05] and because of the restrictions,
[00:04:06.05] you couldn't hold a
typical funeral service.
[00:04:09.08] But instead, we were able to
[00:04:12.04] come together through a
Teams Memorial Service,
[00:04:15.07] and so it was a time that was able to
[00:04:18.04] bring some healing
to us as a group as
[00:04:21.02] we mourn the loss of this
friend and colleague
[00:04:24.02] of ours in a very meaningful way.
[00:04:27.08] >> Thank you so much
for sharing that.
[00:04:29.05] I am so sorry for your loss
and our condolences to you.
[00:04:32.07] But at the same time we're
grateful that we can pull
[00:04:35.08] together as a human family
[00:04:37.07] and help each other
in these small ways.
[00:04:39.03] I'm so grateful for
everything you do and
[00:04:41.00] the Salvation Army are
doing around the world,
[00:04:43.03] and thank you for sharing
your thoughts with us today.
[00:04:45.08] >> Thank you very
much, I'm glad to
[00:04:47.06] have the opportunity to do that.
[00:04:49.01] [MUSIC]
[00:04:54.01]