so here we are in Bangkok in Lower Sukhumvit and there's another little
lesson on customer service because just being in here having a final fitting for
a couple of suits just been talking to the owner Bob and I realized I have been
coming here for 20 years
Pat's just checking out some fabrics because she's going to have a couple of
linen suits made check out all of these fabrics
this is all the shirt fabrics
and over here we've got all the suit fabrics whereas there's a whole bunch of suits
ready for customers who are coming in for fitting the shops actually just
being renovated that's why it's a little bit of a mess at the back so Bob I just
realized I've been coming here for 20 years to get all my suits
My Casual Pants
and my shirts
I don't know how much I bought this trip but well we got two suits two casual
jackets three casual pants I don't know ten shirts and casual pants as well I guess you
must have a lot of customers who keep coming back we have the shop it's been
very old so mostly since my dad was here so we have a lot of customers
and people like him as well
just talk to him
and they still come back to look for him
But of course, I'm sad he is not here anymore
But still, I look up to all the customers
So I mean this is street we're on
lower Sukhumvit here this street is all Tailors so one other main street
for tailors so why do your customers keep coming back let's give the
viewers some tips' on customers I think the reason is so probably it's a service
and how you probably gave me the customers if you keep them happy you
talk with them as friends rather than customers keep coming back to me
but if you can treat them like customers you know either one priors no
negotiating these people never want to come back and I should point out my wife
pat just sitting down here and she's a tough negotiator I always
bring her when we go mean she's very easy she's ready she's very kind to me
a little bit but she is kind to me which but you telling me that you
travel overseas yes most of the time to go to Europe like
four times a year I'm going to US two times a year to meet my customers like
always keep in touch with them my you know like sometimes if people
want to meet me but they can they're not flying every time because it's not like
the business being over there like all the people so they don't want to come
and see the same player twice and thrice in it so what's the best thing is going
see them when you go see them you get more opportunities to meet more friends
their families and give you more orders and you make the customers and now I have so
many customers like like from long time by working with the kids kids are grown up
define food for me now good tip I haven't brought my kids near yeah this
is all I think it's all about service if you keep your customers happy
and keep the good advice fabrics as well for stitching is I have this is very
important I have to say when I'm trying different fabrics here if it
looks like crap that looks like crap
don't wear that some things don't because I've seen the fabrics everyday
people make so secure the handle which fabric comes up nice thanks better or
not better so now when I see my old customers repeat customers coming who I
really care about him and to live don't buy this fabric because our cheap fabric
it's not worth buying it but some people who don't care about it saying they want
to use it for like two or three times but then they will spend
much they can go for it we have all kind of like your business business we're
waiting for work every day you need to have good fabric which people give compliments
nothing what kind of suit you really do great cheap stuff that's right we're
for work and you think frequently I always give them high
quality so how does it work because if you're heading up to
Europe so yeah Next week end of next week so you kind of go and visit
a whole bunch of different cities yes people come in for fabrics yeah I can leave my back
yeah just see the colors and everything color has a code number so what we do
is they pick the fabric they pick the style and what are the numbers
everything and take the size of the things and I think take pictures as well
how they stand because some people stand in the front something like that over
backwards and how the belly when you easily make a side picture we
can see how
so these things to keep in mind and to make sure getting things
right we have to keep the pictures so when I've come I get to my tailors to work
I will give the pictures as well so they can see while they're working on it
how is the girl understanding out of the guy neck look like how its body shape
because it's physique everything so they cut accordingly because they don't have
we don't they don't give a second chance to finish so we have to be very accurate
on that stuff so what you assigned the other day as we haven't got one here but like a
jacket that's really for a first fitting you kind of take a whole bunch of
samples with you or any standard sizes yeah I'd make like few sizes mix it's
checkers different size from standard to bigger size and that makes it very close
so just to make sure the length is correct if you look at it it's
like a rough fitting we call it like a rough fitting but give you like a view
Long enough, short enough
Bigger or looser, we show them
so there you go tips from Bob the
tailor supposed to be bob the builder so heres the negotiator
we better put a link to we'll put a link to the website
Yes we do have a website
Well put the like to the website below I just thought I've been coming here for
20 years and why do I keep coming back I thought we better talk to Bob
what makes really good customer service so how to think about your own business
and you know do you treat your customers like he does you know treat them like
friends you know it's when when they're picking the wrong stuff you know really
give them good advice that's what it's all about
I keep coming back thank you a very life pleasure to feel yeah I'm in Bangkok and
whilst it's Pat's turn next time to get a couple of suits so remember if you
enjoyed the video like it share it subscribe and we'll talk to you again
soon