hi there guys my name is Richard McMunn
from the cria Gardens company how to
become calm and in this training video
I'm gonna teach you how to smash your
telephone interview so if you've got a
telephone interview coming up for any
kind of job whatsoever this video is
gonna be highly useful I'm gonna give
you some questions some sample answers
that you can use and also some tips and
tricks on how to pass your telephone
interview okay so a very very warm
welcome from me that's me there the bull
chapter on the right hand side my name
is Richard McMunn I am the founder of
the career guidance company how to
become calm and in this video I'm gonna
teach you how to literally smash your
telephone interview now please do watch
the video from beginning to end this is
important as I'm gonna give you the
slides for this that means that you can
download and print and the sample
questions and answers I'm gonna give you
and then you can read them off during
your telephone interview if you want to
I'm also gonna give you free access to
an online training course if you want to
learn more so I would really really
appreciate it if you did subscribe to my
youtube channel just click the red
button below this video I'd really
appreciate that it motivates me to do
more and also if you do like this video
please do give it a thumbs up like I
said spend lots of time creating these
videos for your free of charge I'd very
much appreciate it if you do like it you
gave it a thumbs up also if you want me
to predict your own telephone interview
questions please just tell me the job
you're being interviewed for in the
comment section below the video and I'll
give you a list of questions to prepare
for so for example if you've got like a
customer service telephone interview
tell me you've got that coming up and
then I'll give you a list of questions
okay three important things that we need
to cover during this training video
three important things positivity I'm
going to briefly talk about that but
trust me this is very very important
during your telephone interview they
can't see you because it's on the
telephone so therefore you have to come
across in a positive way and I'm gonna
give you one really cool trick on how to
to beat the positivity positivity trap
because some people will be negative on
the phone you're gonna use this one
thing to be positive the second one is
research you don't have to do a huge
amount of work but if you follow the
tips that I'm going to give you
then you will carry out sufficient
research for your telephone interview
and then the next one is the questions
and answers you obviously want to know
what kind of questions you're gonna come
up against and also how do you respond
to them well I'm gonna give you sample
responses to these questions and then
finally I'm gonna give you my top ten
tips for smashing your telephone
interview okay
so first of all before we get into the
actual real crux of the content what is
a telephone interview used for well it's
used for three predominant things the
first one is it's a filter interview
what that means is it filters out those
people they don't want to see face to
face so you have to demonstrate that
you've got the potential because if
you're interviewing people and I've done
this loads of times you invite people to
interview and sometimes people walk
through the door and you know within a
couple of minutes that you're not going
to take them for the job
well the telephone interview allows you
to sift through a large number of people
in a relatively short space of time so
your job is to be positive and also
demonstrate you have the key qualities
and attributes for the role it's also
used to save time like I say they don't
want to invite 50 people to interview
they can do the telephone interview and
whittle it down to just a few and then
that final bit is to see whether you
have the potential for the job and I'm
going to give you some great advice for
demonstrating that you have the
potential and it's basically all around
the job description so all jobs have a
job description they say you will be
required to do X Y and Zed it might be
to work closely with our customers and
clients and they would probably want to
see some evidence of when you've
actually done that work with customers
so they want to see during a telephone
interview that you have the potential to
do the role so first thing positivity
let's quickly work through these three
really important areas positivity so
listen to the difference in the
following answer so I'm going to give
you an interview question and then I'm
going to respond to it so this interview
question is one that you could get asked
during your telephone interview and it
is so why do you want this job tell us
why you want it I'm gonna give you one
response and then I'm gonna give you
another one you decide which is the best
one so why do you want this job here's
my first response and I've been looking
for a job for some time now and it
really would be great and being able to
work for a company again I've been
finding it tough to get
and I seem to struggle to get to the
interview stage however if you give me
the chance to be interviewed for this
job today I'm sure I can excel and
perform well you also seem to be a
really good company to work for so I'd
like the chance to show you what I can
do now you might think that's okay but
it's quite negative but if we look at
this next response to the same question
why do you want this job as soon as I
read the Job Description for the role I
instantly became excited as I feel
strongly I have the skills and
attributes to perform the job to a high
standard for example one of the
requirements of the role is to work well
as part of a team I have plenty of
experience in this area and I feel I can
contribute positively to your
organization and your goals
I've also carried out some research with
regards to your company and I've been
nothing but impressed with the products
and high level of customer service you
offer you have an outstanding online
Trustpilot score and this obviously says
a lot about your ethos your
professionalism and your integrity now
whilst the role I'm applying for is very
important to me I do really want to work
for a positive and forward-thinking
organization like yours now that's a
great response and like I say I'll tell
you where you can download this and you
can use it when you're responding to
your telephone interview now if we just
quickly look at the positive words are
used during that response I'll quickly
highlight them instantly became excited
feel strongly high standards work well
as part of a team plenty of experience
contribute positively have been nothing
but impressed the list goes on high
level of customer service outstanding
online trust pilot school they are all
positive words and if you were listening
to me tell you this during a response to
your interview question you would be
nothing but impressed because they're
positive so I want you to utilize
positive words in your responses and
like I say I'm going to give you loads
of sample responses to telephone
interview questions soon so that's the
key thing use positive words all the
time and also smile when you're
responding you know I'm smiling now
while I'm talking and that comes up
across in a high-energy manner okay
because we want you to be positive
remember they can't see you
join the telephone interview so make
sure you are positive it is contagious
it is also attractive okay next thing
research now you're going to have to do
a live
a bit of research in preparation for the
telephone interview research against the
company enrollee you're being
interviewed for so both the company and
the role here's what I want you to do
have a look on their website to see what
services and products they offer so
write down a little list so you can have
the list in front of you join the
telephone interview because they can't
see you so write down a list of the
products that they offer now are there
any positive news stories on their
website so go along to their website and
just pick out a couple of positive news
stories you might see it on the about Us
page or the news page who are the key
personnel so the heads of department or
the managing director the chief
executive officer who are they so when
they say tell us about our company you
can say well I know that the person who
heads up the department is this person
it just shows that you've carried out
research
have they been recognized for any
achievements maybe investors in people
or something like that
again it shows that you've done plenty
of research now make sure you understand
the role that you're being interviewed
for and get a copy of the job
description or the person specification
and keep it with you during the
telephone interview so that's a bit on
research the next thing to be prepared
for these research questions tell me
about our company what products and
services do we offer what do you know
about the role you're being applied for
who are our main competitors so those
are the four questions around research
we want you to prepare for okay next
thing questions and answers so what I'm
gonna do now is I'm gonna work through a
number of sample telephone interview
questions and answers before I move on
to my top 10 tips so don't worry about
taking notes you can if you want to but
I'm gonna tell you where you can
download all of these responses okay so
you can print them off and you can
really get to preparation for your
telephone interview question number one
first question during a telephone
interview simple out well tell us about
yourself tell me about you and here's my
response I am a forward-thinking
positive professional and motivated
person who can be relied upon to perform
to a high standard now work is very
important to me as it allows me to
maintain a stable home life whilst
providing for my family I have a number
of key skills and attributes that match
the role on being interviewed for today
and they
include a great work ethic excellent
customer service skills positive
communication abilities and a proven
track record for performing at the
highest level I am an organized and
disciplined person who feels they could
contribute positively to your
organization whilst acting as a positive
role model so that's a great response
it's short punching to the point to the
question tell me about yourself next
question tell me about the role you're
applying for today now you'll be
surprised at the amount of people that
apply for a job simply based on the
title they don't read the job
description or the person specification
but you're going to be different you're
gonna have read it so here's my answer
for you for the question tell me about
the role you're applying for today
having read carefully the Job
Description I understand it is a job
that requires a high level of attention
to detail professionalism and the
diligent work ethic now because I will
be required to deal with customers both
face-to-face and on the telephone I need
to have outstanding customer service and
communication skills I will be required
to learn the role quickly as you are a
company who requires people to
essentially hit the ground running I'm a
fast learner and can also integrate very
quickly with people within a diverse
team the role is clearly a very
important part of your organization and
I understand how important it is for me
to perform to a very high standard so
again I'm gonna tell you where you can
get a copy of this and download it like
I said before if you've got a specific
job coming and job interview a telephone
interview coming up for a role please
put it in the comment section below and
say you know can you tell me the
interview questions for this role and I
will put them in for you next question
what are your strengths virtually a
guaranteed question during your
telephone interview here's my response
for you to use I genuinely feel my main
strengths are perfectly aligned to the
job description I've worked in a
customer service role for three years
previously where I was required to deal
with customer queries and complaints on
a daily basis I always followed my
training and went the extra mile to deal
with unresolved customer issues I'm also
very good at working under pressure now
if a tight deadline is imposed or if
something goes wrong mid task I can be
relied upon to remain calm and bring the
situation to a successful resolution
other key strengths include a flexible
attitude to work
and an ability to work as part of a team
or alone unsupervised as and when
required next question what are your
weaknesses so we've just done what are
your strengths let someone look at what
are your weaknesses I do have a weakness
actually and that is the fact that I
sometimes fail to delegate tasks
properly I tend to try and do lots of
things myself instead of spreading the
workload to other people within the team
who may be better positioned or
experienced to do that particular task
having said that I am aware of my
weaknesses and I'm always looking to
self develop and improve through reading
books and undertaking online training
courses now if anything is ever raised
during an appraisal with my line manager
I will willingly take on board their
feedback with a view to improving that's
a great response to the telephone
interview question what are your
weaknesses let's move on how do you
handle stress in the workplace I find
that if I plan my working day well in
advance this helps to reduce stress in
the workplace I believe it is also
important to know your job role inside
out if you understand the requirements
of your job and the expectations of your
employer this again significantly helps
to reduce stress having said all of that
I do feel that stress in the workplace
can be a positive and useful thing
actually thrive in a pressurized busy
and stressful environment and I also
feel that it can really bring a team
together to help them focus on the task
in hand stress has never been a problem
for me and I feel I cope with it very
well when it actually occurs next
question what motivates you a positive
working environment certainly motivates
me and being able to deliver great
results from my employer now the last
thing I want to happen is to reach my
annual appraisal only to be told I have
not performed to the best of my ability
I find that if I perform well at work
and I am happy in my role everything
else outside of work
simply slots into place now whilst work
is not the be-all and end-all it is a
major part of my life and I know the
importance of working hard maintaining a
positive attitude and getting great
reviews from my line managers ok so what
I'm gonna do now before I give you more
sample questions and answers I'm gonna
give you my top ten tips for smashing
your telephone interview okay pay
attention first one
interview tip number one make sure your
environment is quiet and there are no
distractions so what I mean by that if
you've got a telephone interview I'm
coming up make sure you go to a quiet
area a quiet room or if you're gonna go
and sit in your car it's not close to it
to a busy road you want it to be as
quiet as possible no distractions tell
your family if it's at home that you
know that you've got an important
telephone call coming out you don't want
people coming in make sure your phone is
charged and you're in a strong reception
area so if you've got the telephoning to
be on your mobile phone you know your
smart phone make sure you're in a strong
reception area and it's charged the last
thing you want it to happen is for it to
run out of battery telephone interview
tip number three read the Job
Description and have it with you in
front of you print it off during the
telephone interview because if they say
tell us about the job where you can
explain what it's about tip number four
make sure you know what the role
involves and the key requirements so if
they say tell us what's involved in the
role you know you don't just go on the
title of the job make sure you know what
the role involves and what's the key
requirements our next tip be positive
and smile so I've already gone through
that but it's really important smile
whilst you're answering the questions
coz positivity is really attractive also
have two questions to ask the interview
because they might say okay we've got
any questions for us just have to know
more than that here's a couple for you
to use question 1 whilst waiting to find
out if I'm successful at interview today
is there any further literature you can
recommend I'll learn I rate you
recommend I read to learn more about
your company that demonstrates that
you're enthusiastic and keen another
question might be I noticed you have a
new product on sale via your website has
it been a success so go on their website
and see if there's a a recent product
launch or a service launch and ask them
a question about it because that
demonstrates you're keen but you've also
done your research telephone interview
tip number seven make sure your online
presence is professional and indicative
of the image you want to present now I'm
not saying that an employee an employer
is going to go and have a look at you
online but if they do what does your
Facebook or social media profile say
about you make
your privacy settings are set so that no
one can see your personal life if you've
got a LinkedIn profile make sure it's
professional make sure it's up to date
and you are posting positive things
telephone interview tip number eight be
confident but don't be arrogant
we all have somebody who's confident but
arrogance is very unattractive tip
number nine have at least one example of
when you have achieved something of
significance in the workplace so what I
mean by that maybe you've you know
you've carried out a difficult task
under pressure or you've completed a
great project that allowed the company
to move forward next tip have your diary
with you so they might say to you if
you've got any dates when you can come
along for a proper interview face to
face so what you don't want to do is go
and say I've got to go and find out and
speak to my partner to find out when I'm
available you should have those dates in
front of you it demonstrates your
professional and your organized as well
okay I hope you've enjoyed that you can
click the link now below this video or
go to the website pass my interview calm
and you can get 50 more training videos
including a whole raft of sample
interview questions and answers it's a
free training course so click the link
below the video like I say I hope you've
enjoyed that
I love teaching you guys please give the
video a thumbs up don't forget to
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me to predict the interview questions
for you please mention that in the
comment section below
guys I love teaching you and thank you
very much for watching and listening and
I wish you all the very best in your
pursuit to passing your telephone