Hello, welcome to Business English. I'm Newnest Adakula. I
also play one of the characters in this series. You are going
to learn about introductions to use at work or in a meeting.
What do you know about business introductions? Write an example
of an introduction you would use in the comments below. In
this lesson, we're going to learn what to say when you meet
someone at a workplace or at a business meeting in real life
or virtually. By the end of the lesson, we're going to be able
to use introductions to start and continue a conversation in
a business setting. Recognise the schwa sound. It's a very
important sound in English. And recognize the difference
between formal and informal English. Have you ever been in
a business setting where you've had to introduce yourself or
meet people? What language did you use? Now let's look at
introductions in a business setting. Hello you must be Sue.
We've spoken through email before I think. I'm Raj Joshi.
Yeah, that's right. Nice to meet you, Raj. Same here. So,
which department are you in, Sue? I'm in the legal
department which is on this level. What about you? Uh yes,
I remember that from your Email now. I'm in the marketing
department which is on level one. Oh, I see. That's good to
know. Should we get ready for the meeting now? Yeah, sure.
We can use the phrase you must be if we already know who
someone is but we have never actually met them. Practice
saying this with some different names.
Now let's look at some.responses to these greetings.You can say yeah that's right.
Nice to meet you. You can also say good to meet you. Lovely to
meet you. Remember in all of these phrases you would have
heard them pronounce to as tah. The sound you hear there is ah.
We call this a schwa sound which is really important in
English. Can you think of phrases or sentences you know
that have a schwa sound?
When we use the word to in the middle of a phrase the sound
changes. Instead of an oo sound it becomes a schwa sound ah.
Now try the phrases out yourself. Take note that if we
want to be extra polite we can put the person's name at the
end. Practice saying these phrases.
We have seen how two people who work together introduce
themselves to each other. What we've seen there is a less
formal conversation. Have you ever had to speak to someone in
a very formal situation? What did you say? How did your
language change? Let's look at how Raj and Sue greet a client.
This is a more formal situation. In a situation like
this, it's important that they make a good impression, create
a professional atmosphere, and welcome the client.
Good morning, Mr. Wilson. Good morning, Mr. Joshi. Please to
meet you. Me too. Let me introduce myself. I'm Raj
Joshi. I'm from ABC Worldwide. I work in the marketing
department and this is my colleague Sue Long from the
legal department. Good morning, Mr. Wilson. Lovely to meet you.
What about you, Mr. Wilson? I'm Andy Wilson. I'm from 123
Enterprises. I'm the managing director of the company. When
we meet someone outside of our organisation, we should be more
formal in our greetings. This shows our respect towards the
person. Instead of saying hello, we can be more formal
and say, good morning, good afternoon, or even good
evening. Depending on the time of day but we do not say good
night because this is another way to say goodbye. We should
always be positive and polite when we meet a new client. The
phrase pleased to meet you is a good way to do this. Try to
stress the word pleased to make it sound even stronger.
Remember, the two is still a ta sound. If it's a face-to-face
meeting, we can add welcome to formally invite someone into
our workplace. This creates a professional feeling rather
than a more personal one. When we make a professional
connection, it's always a good idea to give some information
about ourselves and because this is a formal setting, Raj
introduces himself and his colleague using their full
names. Raj also addresses the client using their title. Using
titles in a business setting is very dependent on business
culture in different countries. It's very rare in Australia but
may not be the case in some parts of Asia. In your culture,
how do you formally address people? Do you use titles like
mister, missus, doctor? Let's watch and listen to how Raj
explains the departments that he and Sue work for.
Let me introduce myself. I'm Raj Joshi. I'm from ABC
Worldwide. I work in the marketing department and this
is my colleague Sue Long from the legal department. Using the
phrase, let me introduce myself is a formal way to introduce
yourself and it is perfect for a first meeting in a business
context. Remember to take a pause between myself and I. It
lets the listener get ready to remember your name and if you
introduce two or more colleagues you can use the
conjunction and to help you. These are my colleagues Sue
Long and Annie Smith from the legal department. Because
there's more than one person you're talking about. Note this
is changes to these are and colleague becomes the plural
colleagues. Now let's try all we have learnt so far.
Now, let's watch the meeting between Raj and Sue as well as
Raj, Sue, and Andy again. Hello, you must be Sue. We've
spoken through Email before I think. I'm Raj Joshi. Yeah,
that's right. Nice to meet you, Raj. Same here. So, which
department are you in, Sue? I'm in the legal department which
is on this level. What about you? Uh yes, I remember that
from your Email now. I'm in the marketing department which is
on level one. Oh, I see. That's good know. Should we get ready
for the meeting now? Yeah sure.
Good morning, Mr. Wilson. Good morning, Mr. Joshi. Please to
meet you. Me too. Let me introduce myself. I'm Raj
Joshi. I'm from ABC Worldwide. I work in the marketing
department and this is my colleague Sue Long from the
legal department. Good morning, Mr. Wilson. Lovely to meet you.
What about you, Mr. Wilson? I'm Andy Wilson. I'm from 123
Enterprises. I'm the managing director of the company.
Remember, the schwa sound is really important in English. We
heard ta throughout this lesson. Did you hear other
schwa sounds in this lesson like introduce? And notice the
register. That's the formality of the language. In a formal
setting compared to a less formal setting. So, it's a good
idea to say good morning instead of hello. Thank you for
watching this episode of Business English. If you like
the lesson, why not leave us a like? If you want learn more
about business English, this video is part of a series and
you can watch more episodes here and here. I will see you
in the next lesson.