Welcome back, in today’s video I’ll be showing you how to fix an app that won’t
open or closes on an Android phone or tablet.
We’ll have a number of different methods to try and fix this issue, and whether the
app does not open at all or opens for a few seconds and then crashes, hopefully one of
the possible fixes will help.
Some of the methods may require you to change the app or even remove it so now is a good
time to mention that it might be worth backing up any related files or work that might be
stored in the app just in case.
Some of the methods might be slightly different depending on the device manufacturer, as some
will run slightly different versions of Android.
I’ll be using a Samsung device but whatever your device is you should still be able to
follow along.
Remember to leave a like and feel free to subscribe if the video helps, let’s get
into the methods.
The first method to try is to see if there is an update for the app.
If there is an update available, installing it could help refresh the apps and fix some
of the problems, especially if they are related to bugs on that version.
To check for updates, go to the play store and to the page of your app and see if there
is an update option.
Alternatively, still in the play store, tap on your logo or picture in the top right and
then choose manage apps and device.
Now tap on updates available if there are any and you should be able to manually update
the app here if there is one.
Try this and after installing the update, see if the app works.
If it’s still not working or there weren’t any updates available, we’ll move onto method
two.
The second method is to clear the app cache.
The app cache is where temporary files are stored for the app and this could help.
To do this, first head to the main settings page.
In here, scroll down and look for the option called apps or applications and click on it.
Look down the list for the app that isn’t working properly and when you find it, tap
on it.
Now look for an option called storage and then on the next page, it should say clear
cache somewhere.
Note that we are looking for the option called clear cache and not clear data.
Tap on clear cache and try the app again.
Stay in these settings for the next method.
The next method is to force stop the app.
This can be done by going back one page from the last method, or if you are starting from
scratch the method is to go to settings, then apps and then the app that isn’t working.
There should be an option somewhere on here called force stop.
Again, try the app and see if it has fixed it.
The next possible solution is to make sure your phone or tablet is updated.
You might also want to try and see if the app has any requirements for Android version.
To see if there are any Android updates, go to the main settings page and look for an
option called software update.
In here you should be able to check for updates.
If there are updates available, make sure you save your work before starting it as it
will need to restart your phone.
This brings us on nicely to the next method and that is to restart your phone if you haven’t
done so already.
It’s surprising how many problems a simple restart can solve so it’s always worth a
try.
The next method is to think about any changes you may have made to your device that could
have caused the problem to begin.
This includes things like installing a new app or changing some settings.
If you can pinpoint a change you made with the problem occurring, try and revert these
changes if you can.
The final method is to uninstall and reinstall the app.
Before doing this, make sure you have any app files saved or make sure you are certain
of login details for example.
Reinstalling the app should fix it, in most scenarios.
Unfortunately, those are all the tips I have.
As always, I will keep the description updated with any new solutions I find and if any of
you find a fix in the future then it would be great if you could return to the video
and post it in the comments to help others.
Click or tap the card on screen now to watch a video of mine showing you ten easy ways
you can speed up your Android phone.
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the end of the video.
If you have any questions, then let me know in the comments below and if you did find
today’s video helpful remember to leave a like and feel free to subscribe for more
tips in the future.
Be sure to stick around to see some of my other videos that you might be interested
in.
Thanks so much for watching and I will see you in another video!