Hi guys, David and David here from payetteforward.com and upphone.com, and in this video, we're
going to explain what to do when your iPhone is not ringing.
So you're missing phone calls, and that's frustrating.
There are a lot of reasons why this can happen.
The first thing we just want to point out is the Ring / Slient switch on the side of
your iPhone.
I can't tell you how many people would come into the Apple Store with this problem — make
a Genius Bar appointment, wait hours, and then we'd flip a switch on the side of their
phone and fix it.
So, to do that, just pay attention to the switch above the volume buttons.
If it's on silent, you'll be able to see orange and the switch is pushed back toward the back
of your iPhone.
Just pull that switch forward.
Bang.
When you do that, you'll see the little ringer screen appear on your iPhone, and that'll
show you that the ringer is now on.
Yep.
What's our next step?
Our next step is to turn your ringer volume all the way up.
Even if the ringer is on, it could be on silent, and then you're not going to get any calls.
Right.
So I already turned it all the way up, but it's still not ringing.
Right.
Why is that happening?
Let's go to Settings and then Sounds and Haptics — haptics are the touch things.
A lot of people don't realize that this "Change with buttons" thing exists.
So you have the option to either adjust the ringer volume when you use the volume up and
down buttons, or not adjust the ringer volume.
So David has it turned on.
Yep.
I have it turned off because I want to be able to adjust the volume of YouTube videos
and games and stuff.
But I always want my ringer to be turned up all the way.
So a lot of people have this all the way down with their ringer, but then change with buttons
will — come on — there we go — change with buttons will then be turned off.
So if you turn off change the buttons.
Now you're using your iPhone.
You're turning up the volume.
Your iPhone's not ringing.
Oh my gosh, that's the deal.
That's a great tip.
Make sure that you have Ringer and alerts all the way up, and if you really don't want
to miss phone calls, do what I do: Turn the ringer up, turn off change with buttons, and
then you can still use the volume up and down buttons.
That's a great tip.
Thanks.
So our next step is to make sure that Do Not Disturb is not turned on.
If it is turned on, all your calls and texts and other Notifications be silenced, and you'll
miss them.
Right.
So, how do we check Do Not Disturb?
The easiest way is to swipe down from the upper right-hand corner of the screen to open
Control Center, and pay attention to the Crescent Moon icon.
Yeah.
So as you can see, Do Not Disturb is actually turned on on my iPhone right now.
Just tap it.
Now it's off.
Tap it again to turn it back on.
Yep.
You'll also see the Crescent Moon icon up here in the upper right-hand corner.
And one more thing to point out is to open Control Center on iPhone 8 earlier, swipe
up from the bottom of the screen.
Right.
We're doing all the iPhones.
We're doing all the iPhones in this video.
I thought we were just doing the iPhone X. Nope, this applies to everybody.
Yeah.
So just make sure Do Not Disturb is turned on.
That's that's probably the number one reason why you're missing, you know, your iPhone
won't ring.
Right.
So next thing that's very common — maybe not the number one reason, David — but it's
that your iPhone is ringing, but it's ringing somewhere else.
So remember that your iPhone can connect to Bluetooth devices, like your car or a Bluetooth
headset or speaker or anywhere else.
And let's say you've got a Bluetooth speaker in your bedroom and the volume on your Bluetooth
speaker is turned all the way down.
Your iPhone is sending the calls to the Bluetooth speaker.
It's not ringing — your iPhone's not — nothing's ringing.
But it is ringing!
So the easiest way to eliminate this as a possibility is to simply turn off Bluetooth
on your iPhone, and then have somebody give you a test phone call.
Sure.
So to turn off Bluetooth, it's the same process as Do Not Disturb.
Swipe down from the upper right-hand corner of the screen.
Or how do you do it on an iPhone 8?
Swipe up from the very bottom of the screen and then, tap the Bluetooth icon.
Which is this guy — I don't even know how to describe that.
It's like a B. It's like — look at the triangles — a triangle B, and that will turn off
Bluetooth.
Try to make a phone call, and that cuts off your iPhone's ability to talk to all these
external devices.
Yeah, right.
Next up is make sure that your iPhone is not stuck in headphones mode.
Right?
Right.
So we've got another great video that's about that.
If your iPhone thinks that headphones are plugged in but they're actually not — this
is a lot more common on the older iPhones where there was a headphone jack — but
then your iPhone's trying to play the ringer through headphones that aren't connected.
And nothing's playing.
We'll link to that video in the card above and the description section below.
If your iPhone still is not ringing, you probably need to get a repair.
It might be a speaker issue.
Apple Store: great option if you have AppleCare+.
Right.
Also, we got to point out: Turn your phone off and turn it back on again.
Sure.
Because software controls everything on your iPhone.
And if you reboot the software, sometimes maybe the Phone app got stuck.
Maybe it froze in the background.
I won't get too technical here, but that can happen occasionally.
So let's go back to what David was saying because you're absolutely right.
So before you go to the Apple Store, turn your iPhone off and back on.
That's probably a good tip because if you Apple Store and they restart your iPhone and
it works again, yeah, you just wasted three hours of your day.
So, repair options: Apple Store's great option if you have AppleCare+.
We also have some great third-party recommendations.
"Come to you" and mail-in services.
We'll link to those below in the description and above in a card.
So this is a really common problem, and I hope it helped you to fix it.
Yeah, that's what to do if your iPhone won't ring.
I hope it helped you.
If you need more help, make sure to check out our other iPhone videos and Payette Forward.
If you've got a phone that's a thousand years old and you're looking for an excuse to get
a new one, and maybe your speaker's broken, check out upphone.com, which is our new website.
It's the best place online to compare every cell phone, every cell phone plan, and find
a plan that works for you.
You can save hundreds of dollars.
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Bingo.
Thank you guys for watching.