- If you're a business owner
with a Google Workspace account,
the worst thing that you could do
is to keep your billing directly with Google.
In this video, I'm gonna cover
why you should consider working
with a Google partner or a reseller,
and why it's gonna be better for you and your business
to have your billing with a relationship with someone
that's not Google themselves.
My name is Peter Moriarty,
if you don't know us and our channel
we help small and medium sized business owners
with everything in the tech and cloud space,
but we specialize in Google Workspace.
We're one of Australia's top partners for Google,
in fact in the Asia Pacific region,
one of the top partners.
So we've helped literally thousands of small business owners
with their tech, with we helping them navigate,
how their business works,
you know, if you're a growing business
and based on our growth roadmap,
you'll be at different stages of business
and having different technology needs
at those different stages of business,
but we can help you no matter where you are.
So check out our other videos on the growth roadmap.
This video is based for businesses
who are either in the early stages,
let's say maybe launch mode
or you're in startup mode,
or maybe even you're in growth mode
and you've set up G Suite
or what was G Suite now Google Workspace yourself
and you're considering working with a partner.
Now, if you're wondering where I am,
I'm actually,
I'm doing a little bit of van life traveling at the moment.
You can see,
I don't know if you can see the beach there
definitely some grass and stuff.
But I like to travel around
and work and live the anywhere lifestyle.
That's what we love and that's what we promote here.
And so if you've got the right technology in your business
and you've got a team that are performing well,
then you'll likely find
that you're able to have a flexible lifestyle.
And that's what I love and live.
So let's talk about what the advantages are
of actually working with a partner
rather than just dealing with Google directly.
Now, the fears that most people have
when they consider working with a Google partner
for their billing for their account,
is that will I lose access to things?
Or I'll lose access to my administration panel?
Will I lose access to support?
And the answer to both of those is no.
You can still act as a full admin of your account
even if you're working with a partner
for your Google workspace account,
and number two,
you can still access Google's free support,
which is pretty cool.
And so what that means is,
there aren't really any downsides or negatives.
Now at one slight potential downside
is depending on the billing system of the partner,
when you go to issue new licenses,
many partners will have to issue them
to your account manually.
And that can be a little bit of a challenge
because not all billing partners are actually efficient
in how they have those things set up.
But thankfully,
one if you're considering working with us at itGenius,
our billing system is automated.
So the moment that you request a new user
it's automatically gonna add that new user in your account.
But let's talk about some of the other benefits.
Why would you work with a partner
rather than billing with Google direct?
One of the biggest things
that we say from time to time is,
business owners getting locked out
of the Google Workspace accounts.
And that may be through a phishing attack,
it may be through an ex-business partner
or ex romantic partner hacking into your domain name
and changing the access details to your account.
Maybe one of your employees,
something goes wrong inside the business
and someone locks you out,
or it may be that for whatever reason,
I don't know maybe your credit card changed numbers
and you stopped billing
and then your account gets shut down.
Now that happens pretty darn often,
and we have lots of customers who come to us,
locked out of their accounts.
But at that point, sometimes it's too late to help
and they're trying to run a business
without access to any of their business data
that obviously can get
pretty darn frustrating pretty quickly.
Now, when you're working with a partner or a reseller,
they actually have a backend access to your account.
It doesn't mean they're gonna be in there
reading your emails or accessing your actual mailbox
because if you have two factor authentication enabled,
then they don't have access to that.
However, they do have access to reset passwords if needed
including on the super administrator accounts.
And number two,
they also have access to reactivate the account,
if for whatever reason it's hacked
or there's a billing issue,
or even if the DNS has been changed
and it's been for some reason
transferred away and out of your control.
So that's probably the number one reason.
If anything goes wrong, you have someone to call,
and that person can always get
into the back end of your account.
And it sounds like one of those things
that you don't really need to worry about,
it's kind of like, you know, will I get robbed?
Or burn my husband down,
but we've got enough customers
and literally thousands
and tens of thousands of employees across our customers
that we've seen
that these things do happen
to at least one of our customers every couple of months.
So if you don't wanna be that person
make sure that you've got things protected.
Okay, so one of the things
is gonna be useful working with a partner,
we'll obviously support you get a better level of support.
You have the free support option with Google all the time,
but you also have the option of getting
a premium level of support working with the partner.
Now, if you're a member of itGenius Concierge,
which is our support membership,
not only do you get access
to a professional support team
who have been trained specifically at helping,
not only with the G suite and Google Workspace products,
but also with small business challenges around CRM systems
and getting cloud systems talking to each other
and maybe you need a cloud based phone system.
And we understand the ecosystem
of apps and add-ons for Google Workspace
so you can get more out of the platform.
Now, if you're just working it out yourself
you're kind of stuck Googling,
or, you know, when you go to Google support
they're not really gonna be able to answer questions
about what's the best plugin to do X,
or how do I do this formula in this spreadsheet?
They're all the things that we can do with concierge.
And if you're billing your account through us
then that means that our team
can jump straight into helping you really easily.
If you're doing something like archiving a user
in your account,
usually when you go to delete a user inside Google Workspace
in the admin panel, you're gonna lose
all of that user's email data.
Well, we have specialized tools
and a specialized off-boarding method
for when we off-board staff members,
we actually bring all of that data into a central account,
so you can keep all of the historical data
for your staff
when they actually move out of the business.
And best you can actually save time
by delegating that to our team.
You don't even have to do it yourself.
I mean, our concierge service is super useful
because it means that,
rather than you doing the actual stuff yourself
you can just drop a message to our team on email
or you can drop them a message on Facebook messenger
or you can even pick up the phone and call
if you prefer that,
and we will be able to get stuff done for you,
like a kind of virtual assistant service
for your Google workspace account.
Finally, one fear that people have is
if they work with a Google reseller,
then they're gonna have to pay more
for the Google workspace account.
And I understand that fear
'cause you start thinking to yourself,
well, how did the resellers make money?
Surely they're gonna have to charge me more
somewhere along the line.
Well, I'll let you in on a little secret.
Because we are a partner,
we actually buy Google Workspace at a cheaper price
than it is sold to the public market.
So what that means is,
we buy at wholesale and we can sell at retail.
Now that's up to the choice of the reseller.
Some resellers will charge a premium summary.
Some resellers will charge the street price
which is exactly the same price as Google charged publicly.
Personally, I like to have no reason at all
that a customer should choose to go with Google,
you know, outside of working with us.
And so we make it super simple
by charging the exact market rate
that Google actually charge.
And what that means is,
that you will get the best price for your Google account.
Now, not only do we charge the market rate
but we can also get access to exclusive discounts
that you can't get directly billing with Google.
So if you're interested in potentially saving money
on your Google workspace account
and paying even less than the market rate
then it wouldn't hurt to have a chat to our team.
Check out our concierge service completely optional
if you're interested in that.
You can transfer your account into us
as a transfer in
and you get some of the benefits of our free courses.
We have one of our free courses
that we give away for our members
who are transferred in and billing through us.
So if you wanna get access to that,
have a chat to our team
that we'll be able to have a consult,
check out your account,
see if there's any way that we can provide value
but an absolute minimum
if you're looking to save a bit
and have a backup backdoor,
just in case anything goes wrong
it'd be a good idea
to have your account billed through a partner.
Thanks for catching this video.
This is a part of our launch series
for businesses that are just getting started.
I wanna make sure they get their foundations right.
We've got videos in each different stage
of the growth journey for businesses
at all different stages of business.
We focus most of our energy on Google Workspace
because we wanna make sure
that you have the great foundation
of good technology in your business as you grow,
and as you scale and as you build out your team
so that you have the right things in place
so you can be successful in business.
If you need support for this video
or any of our other videos
that we've got around the Google ecosystem,
or anything in the small business tech space,
please get in touch with that team,
jump on the links below
and if you haven't already joined our free Facebook group
for the Google Workspace Community
that is a place where business owners
using Google Workspace in their business
can meet, collaborate,
get access to exclusive videos when we record them live
and also get access to myself
and my professional team in that group as well.
There's a link to that down below
and I'll catch you in the next video.
Cheers.
(upbeat music)