RAJA MOHAN: Hello, and welcome to everyone
watching this session on Teams Search.
I am Raja, the product manager for Teams Search.
SRUTHY NARAYANAN: And I am Sruthy, Program Manager
for Teams Search in mobile.
Really excited to share with you
what's new and what's next for Teams mobile Search.
RAJA MOHAN: We are extremely humbled and aware
that Microsoft Teams is helping users
across many walks of life, including students,
teachers, healthcare professionals,
and information workers across many industries
continue their most important work.
We at Teams Search have a vision to help you
achieve more and be more productive by helping you navigate,
find, and research content faster and reliably.
As your organization's use of Teams grows,
so do content stored in Teams,
giving you a rich breadth and history
of content in chats, channels, meetings,
and other organization knowledge to draw on.
Today in this session,
we will be talking about how Teams Search
will help you complete your tasks
by assisting in finding messages, files, and in future,
third-party app and enterprise content as well.
We will also be talking about how Teams Search
is moving from solving find scenarios
into the realm of insights and answers
mined from your organizational knowledge.
We will also see some interesting demos
on how we help you connect with the right people
and experts within your organization
through the improvements
which we have done in People Search.
We also believe that Search must be ubiquitous,
and ensure we help you complete the task
which you have at hand without taking away focus,
be it desktop, or on-the-go in mobile.
Let us jump right into the exciting set of demos,
where we will talk about all these upcoming features,
as well as some tips and tricks
on how you can find content easier
and faster through Teams Search.
For today's demo,
the persona who we're going to be using is Megan Bowen,
who is a marketing manager at Contoso Electronics,
and as you can see,
she's part of many product launch campaigns within Contoso.
Megan is working on the Mark8 Project,
and recollects there were a few discussions
related to pricing, but she does not recollect
where the discussion happened.
She queries for pricing in the Teams Search box
on top, and pressed Enter,
and she is able to find the relevant message
which she's looking for.
She's able to expand the results,
and also get context of the original post,
which helps her build confidence,
and directly deep-link into the message,
and go ahead and respond to that message,
and complete her task.
We at Teams Search
are super excited
to introduce to you the modern, full-page,
immersive Search results experience in Teams.
This one is much better than the current
space-constrained Search results in the left tray.
One thing which you will immediately notice
is that the full page gives much better context
to the user by displaying the group chat name,
much more context about the post,
and this experience is optimized
for recognition and familiarity.
We will also be launching the All tab in Teams,
which helps the user find results spanning across messages,
people, files, domains,
and much more in the future,
with results most relevant to the query appearing on top.
Megan was in a meeting with the onboarding team,
and one of Megan's colleagues mentioned TEE
as being super important in onboarding.
She was left wondering what the acronym actually meant.
How many times we have heard acronyms
from a lot of our colleagues,
and we couldn't understand what it was?
She poses the question to Teams Search,
and voila, she was able to see the meeting of TEE,
as well as emails and links,
which she can go and click and understand more
about the particular topic.
Teams Search is just moving from a typical search engine,
and into the domain of answering capabilities.
Our powerful Microsoft Search AI mines documents,
emails, and other information within your organization,
and provides answers and insights
to help work get done faster.
After the meeting, Megan was just planning
to take some time off next month,
and wanted to see if there were any recent changes
in vacation policies.
She puts the query time off
in the Teams Search box, and presses Enter,
and right on top, she is able to see
a bookmark answer,
which when clicked directly takes her
to the internal HR-approved policy page,
and she's able to get more information related to time off.
This answer is an example
of what you call as a bookmark answer,
which IT admin can configure for the users,
and these insights and answers
will help you get your work done,
and we'll be innovating with new answer capabilities,
which exists in other M365 properties,
in our launch of the modern Search results page experience.
SRUTHY NARAYANAN: Megan has moved away from her desk,
and is using Search on Teams mobile now.
Let's see how that goes.
Megan can access her links from mobile as well.
Just searching for time off brings her all of the links
related to the theme in her organization.
Teams is a hub for her to bring
all that she needs to get her work done.
Megan is on-the-go, and wants to see
what her next meeting is.
Teams mobile now helps you reach your next meeting
much easier with just a simple query.
You can also directly join your meeting from here.
Not only that, you can search for meetings
with specific participants, the last meeting,
and many more using Teams mobile Search.
For Megan to prepare for her next meeting,
she needs to search for a message on organization update
shared by her colleague Nestor.
Let's see how she can do this easily
using voice input in Teams mobile.
Search for messages from Nestor on organization update.
[Teams mobile dings]
Teams mobile Search understands her intent perfectly,
and using natural language support
helps serve the most relevant results for her query,
so now Megan can work hands-free.
Due to keyboarding constraints,
Megan does a spelling mistake in her search in mobile.
Megan is searching for quarterly review deck,
but makes a mistake.
No worries, we have it covered.
Support for spelling errors helps make
Search experience easier for our users.
RAJA MOHAN: Megan recollects that there was
a conversation related to sales review
in either chats or channels,
and wants to get caught up on the discussions to help her
work with sales projections for a new product.
She queries for review in the Teams Search box on top,
clicks on the More messages,
and goes into the message Search results page.
She is able to see the most relevant message right on top.
She recollects that the message
might be in a channel related to go to market.
She's able to quickly search for the team and channel,
and apply the filter and see the message
on the message Search results page.
The message Search result page in Teams
has richer metadata like title,
location, attachment, mentions, et cetera,
and it also has the ability for the user
to preview the message
before they navigate to the location in context.
In addition to that, all the filters
are easily discoverable and easy-to-use,
which helps the user refine the messages much faster.
Teams message relevance also derives its power
from the data in Microsoft Graph,
which has the organization knowledge,
and interaction signals across all M365 products,
as well as the world knowledge from Bing.
Advanced machine-learning techniques,
including language understanding,
personalization of ranking
is used to identify the messages
which are most relevant to the query,
as well as the user in context.
Megan wanted to get caught up on the latest sales numbers,
in the quarterly review deck.
She queries for review in the Teams Search box,
and goes to the Files tab in Teams Search,
where she's able to locate the file right at the top,
and she can open the file, and reads through it.
Revamped file Search experience in Teams
comes with much better metadata,
as well as file snippets, and snapshots of the file.
We can immediately notice
that this page is extremely familiar,
and is coherent with other Microsoft properties,
including SharePoint and Office.com.
Users will also be able to do inline actions
in the Search results page, like copy a link,
and paste to chat to complete the task at hand.
The next set of demos we will focus on
showcases the improvements which we have done
in People Search and type-ahead autosuggest.
Research indicates that the most important task
which employees do in intranets is employee lookup.
Teams Search has made immense improvements
in matching natural language understanding,
as well as relevance based on signals,
or based on your interactions in M365 properties,
which will help you connect to the right people,
as well as navigate to your teams,
channels and group chats faster.
Megan wanted to reach Johanna from the engineering team,
and as you can see, she does a typing mistake,
but still is able to reach
to the right Johanna and complete her task.
We have invested a lot in phonetic spell corrections,
nickname matching, and relevance,
which will help you reach the right contact faster.
In addition to that,
you can also use natural language queries
on your People profile attributes,
like designation or location.
If I type Alex from marketing,
I'm able to reach Alex Wilber, who is a marketing assistant,
rather than Alex from the engineering team.
I can also use queries based on the person's location.
For example, Nestor in building 36
will help me reach the right Nestor Wilke,
who is a director who has his office in building 36.
In addition to People Search,
we have also made it easy for users to navigate
quickly to their team's channels and group chats.
Megan has an Office lunch group with her colleagues,
and if she wants to directly navigate to here,
she can type the name of the folks
who are in the Office lunch group,
click on it, and directly navigate to it.
You can also reach chats
by directly using the name of the chat,
so if I want to directly navigate
to the Company Wide Planning chat,
I can put that in Search, and navigate as well.
In addition to that, Megan wanted to go
to the Digital Assets channel,
which is in the Mark8 Project Team.
She's able to click on it and directly navigate
and complete her task faster.
Moving on to the next set of demos on contextual search,
Megan is in the Company Wide Planning chat,
and recollects that somebody posted
an organizational update message in the same chat.
She presses Control + F in the chat,
and puts in the query org update in the query bar,
and press Enter, and clicks on the results,
and she's able to reach to the exact message
which she wanted to find.
A few months back,
Teams launched the contextual search feature,
which helps you find context
within a chat, as well as channel,
and as you can see over here,
Megan is also able to go back
to the previous channel meeting recordings
through this feature.
We believe that contextual search should help users focus,
and help them complete their tasks
by keeping them in context,
and this has been immensely helpful feature for our users.
SRUTHY NARAYANAN: Megan wants to search for posts
on icebreaker techniques shared
in Customer meet up channel.
She doesn't remember when it was shared, or by whom.
Find in channel function enables users
search for conversations in channel.
This much-needed feature is made available
in mobile a few months back.
Now Megan wants to search
for her chat group named lunch group,
where her friend Alex had shared a party invite for today.
Just searching for the chat group name
helps Megan find the right group.
Find in chat function enables her to search
for party invitation inside the group.
Find in chat, along with Find in channel functions
were enabled in Teams mobile few months back.
The same enables users find conversations
from within a long chat, or inside a channel.
So, some party time now.
The new search header for mobile with microphone
will help a user search easily from anywhere in the app.
This will be coming soon to Teams mobile.
So, that was a small sneak peek
of what's new and what's next in Teams Search.
We have the new immersive Search results page
for rich and easy way to search.
Answers and insights will bring the best of M365 to Teams.
The new revamped People Search experience
will help you land on your conversations
really fast and easy, and find what you need
from where you are using Search inside conversations.
Natural language support,
and the new Search header in mobile.
There is much more coming up,
and we are delighted to make user journey in Teams better,
with better search, find, and navigation.
Signing off, Teams Search.