this video shows how to prevent and
reduce heat inside your computer by
keeping it clean and
ventilated if Windows stops responding
the fans become louder or the mouse and
keyboard stop responding the computer
might be
overheating before beginning make sure
the area around the computer is clear to
avoid electrical shock work on a
non-carpeted floor to avoid
electrostatic shock avoid any sharp
edges the most common causes of
excessive heat are dust inside the
computer a new component such as a hard
drive High room temperatures or worn out
cooling
fans follow these steps to test the
computer for heat
issues first remove the side panel
screws and Slide the panel open to cool
the
computer keep items away from the inside
of the computer to avoid
damage turn off the
computer and unplug the power cable
while the side panel is open wait for
the computer to
cool plug in the power
cable and turn on the computer
try starting a software program that has
recently stopped responding if the issue
persists continue to The Next
Step verify that the computer fans are
operational with the computer powered on
look inside to find the cooling fans if
one of the fans is not moving or makes
an unusual sound turn off the computer
and replace the
fan some components can be damaged by
electrostatic discharge or
ESD to reduce the chance of ESD damage
work over a non-carpeted floor use a
static dissipative work surface such as
a foam pad and wear an ESD wrist strap
connected to a grounded
surface dust can build up around the
internal components and obstruct air
flow follow these steps to clean the
computer turn turn off the
computer and disconnect the power
cord use canned air or a small vacuum
cleaner to clean all the exterior
vents do not use a vacuum cleaner to
clean the inside of the computer doing
so might damage the
computer replace the computer side
panel connect the power power
cord and turn on the
computer if the issue persists continue
to The Next
Step make sure there is enough space
around the computer for
ventilation place the computer upright
on a level
surface make sure there is at least
15.25 CM or 6 in of space in front and
back of the computer
computer place the computer in a cool
room to prevent it from
overheating a small difference in
temperature might prevent damage to the
computer check the HP support website to
check for available bios
updates to download updates from hp's
website open your web browser and go to
hp.com SL
drivers follow the onscreen instructions
to download and update the drivers and
bios on your
computer install another fan to draw out
extra
heat case fans such as a slot fan are
available at most computer supply stores
these fans can be installed into a slot
next to the video
card follow the instructions included
with the fan to install
it then replace the side panel and plug
in the power cord turn on the computer
if heat related issues remain continue
to the next
step test for Hardware failure when
troubleshooting heat issues
at the start screen type diagnostic
software then select diagnostic software
from the search charm results follow the
onscreen instructions to test for
Hardware
failure you can find additional helpful
videos at
hp.com/supportvideos and on our YouTube
channel
youtube.com/ howto for you