welcome back for another Airbnb property management tutorial today we're talking
about the co-host functionality how to use it who to let be a co-host and when
not to use it so that way you can keep growing your Airbnb business let's get
to it alright welcome back Airbnb family so for those of you new to this channel
we talked about everything Airbnb how to set up a property how to grow
your business-- -- how to find the right properties how to get
started negotiating deals with landlords everything so in this video I'm talking
to you about some property management features that we use and obviously we do
well we have a little over 30 properties right now on the airbnb platform and we
use the co-host features to help manage the roles within our organization in
order to make sure that these properties are run well but there are some people
in our organization that still need some information but not enough to justify
being a co-host and that's why we're gonna talk to you about another layer of
management here so I'm going to do a screencast so that way you can
understand where we're coming from you're gonna love it so let me open up
this screencast for you so the screencast is going to be of a secondary
co host account so what does the secondary co host have access to well if
you notice we're looking at a calendar for one of our properties they can go in
here they can see how much the person's staying or getting paid they can see
what the nightly rates are they can change the nightly rates that can change
availability they can change details about your listings the description
photos everything like that they can adjust your nightly price and extra fees
including your cleaning fees they can do pretty much everything except handle
resolutions and they are not the person that guests see when they're searching
for properties this is the main difference between a secondary co-host
and a primary co-host is when you're searching for a property the primary
co-host or the admin is the one that you see right so the secondary co-host is a
good support login it's a great way to create a sandbox for a section of your
properties so what I did is I created a Dallas
section of property secondary co-host here so that way when we're bringing on
a jr. property manager that person will use this platform so we already have a
property manager in Houston that is our primary co-host whenever a guest search
for a property they see Katherine they think they're talking to Katherine they
expect to talk to Katherine and this allows you to get outside of your
business and to work on your business you should still have an airbnb
account you should still be the admin on all of your properties every
time you set up a new property it should still be through the admin account money
should never leave your admin account to any other co host account primary
secondary nothing prop because the reason why is if you move money into
another co-hosts account anybody who has the login information
for that co host account could add their bank information and then withdraw that
money so to save you from theft or embezzlement
don't let anybody have access to your admin account and never let any money
leave it that's all on you so from there you have your primary cost account which
is the key to really automating the management of your properties but again
let me remind you that even primary co-hosts cannot finalize resolutions so
if you want to completely automate unfortunately you're gonna lose every
single resolution somebody requests because you're not going to respond to
them so you still have to be available on the admin side to handle these
requests because if somebody makes a resolution with a request for money and
you don't do anything about it on you don't approve or deny it
and you don't defend yourself Airbnb will pretty much rule on the travelers
favor every single time just so you know that now the secondary co-host is
something that we use below the primary you can create local sandboxes is my
recommendation so they only have a suite of your Dallas properties your Houston
your Fort Worth -- -- or Chicago or whatever and that's what they
have here now a lot of people use the secondary co-host account to manage
their cleaning teams but this is dangerous and let me tell you why see
your cleaners don't understand all the nuances of running your business so
you're giving them too much information here which can cause internal issues and
resentment down the road like for example let's say
you have a property where your cleaning fee is like a hundred and fifty dollars
now the reason why it's that high is because you're inflating a single night
booking with it a lot of hosts do this where your nightly right might be 150
dollars and then your cleaning fee is 150 dollars so if somebody wants to stay
for one night that's 300 they wanna stay for two nights it's 450 you know three
nights at six hundred you get the point and it starts to taper off it makes it
cheaper the longer they booked for your cost of cleaning might only be forty to
fifty dollars including the hourly for your cleaners in your cost of supplies
your cleaners know this so if they see that one hundred and fifty dollar
cleaning fee they're not going to be happy and they won't understand why and
this might create an issue for you you don't want to give them that information
and your cleaners should not be adjusting availability they shouldn't be
saying well this place is unavailable they should be able to change the
nightly rate your cleaners could coordinate with their friends and lower
the nightly rate and the friends would book for super cheap right now you're
screwed you want to create these sand boxes to prevent people from doing
anything that you're not wanting somebody to do it make sense so how do
we do this well we give our cleaners access to Google Calendar so we take our
admin account which is essentially the core of your business you put all of
your listings in your admin account and then from there you export your iCal to
Google calendars you're gonna create a gmail account for every city you're in
so you have like a Houston @gmail.com account you export the iCal
for all of your Houston properties into your Houston calendar and this is where
you'll see something like this where your cleaners now can see who's coming
and who's leaving they can even get details if the guest hasn't checked out
yet there's a phone number that can contact that guest
you probably want an American phone number right there you go so they can
contact that guest and say you need to you know you need to check out it's past
11:00 a.m. or whatever they get this information but they don't get to see
the exact prices you're collecting the cleaning fees different stuff like that
the stuff that would be oversharing now there is a great way to do this you
could have your cleaners log into this gmail account and use this Google
Calendar this way but what if you have to let somebody go right you'd have
to change the password for your Google Calendar every single time you let
somebody go well Google calendars has this feature
where if you're the owner of this calendar you can set it up so that way
people who what is the word you can set it up so that way people can view the
calendar if you include them with share with specific people feature so there's
a way that it's public where anyone can view it which is what you don't want to
do but then there's a section where you can put people's email addresses in and
they have permission while you've allowed them if you ever terminate
somebody you remove their email address from the permissions and now they won't
be able to see it anymore because if you ever let it clean or go you don't want
them to know when all of your future guests are coming in and out because
that becomes like a theft risk or a vandalism risk people don't like getting
fired right so you kind of need to take away all their power
the moment that you terminate them you really want to cut your risks there so I
recommend Google calendars sandbox by the city by creating a unique gmail
account and that's how we do that so then like we just discussed above that
you've got your supportive roles for each city you have your primary manager
which will be the primary coast and then you have your admin account which runs
all of the money right it is the it is the citadel that is impenetrable only
you have the password so I hope that this helps you better understand the
nature of how to use these functions and features if you don't know how to add
somebody as a co-host it's actually not too hard you go to your listings and
then when you go to edit your listing so there's gonna be to the right you're
gonna see co-hosts and you're just gonna invite them by email they have six or
seven days to accept your invite and then from there you can promote them to
primary co-hosts after they've accepted your invite if you want to make them
primary now remember when you do invite somebody it's gonna ask how much to pay
them you can pay them 0% or well 0% and no cleaning fees and the only exception
of the rule is if you're paying an external company to manage your
properties for you and it's part of the contract that they're gonna get a cut
right now we do have a video on that if you guys are looking to be co-hosts and
make money as co-hosts we do have another video and I'll put it at the end
of this one so that way you can watch it so thank you for watching everything be
automated if you have any questions co-hosting of course leave them in the
comments and I will see you on the other side