- Do you ever have people that come into your videos,
and they say things that are mean or rude
or just downright hateful,
or they're spamming, trying to get you to watch their videos
or to sub to their channels or anything like that?
I'm going to tell you how to deal with all of that.
It doesn't matter if you're live streaming or making videos,
I've got you covered, and we're starting right now.
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So this is another video from the subscriber Q&A series
where I'm answering your YouTube question.
So if you do have a question
about what it is that you're doing on YouTube,
make sure that you leave in the comments here,
because it might end up in a video if you do.
Today's question's from The Silent Martyr,
The Silent Martyr asks,
"How should one deal with trolls
when they are live streaming?
My friend is having problems with them,
and they are thinking of quitting.
They keep coming back on alternative accounts.
How should we deal with it?
I'm a moderator on his channel,
and that's why I'm asking, because I want to help him."
The Silent Martyr, thank you for your question.
I'm so glad that you asked this
because this is a problem that is rampant on YouTube.
It's rampant on the internet.
And the sad thing about it,
the thing that sucks the most
out of everything about this situation
is what it is that you're dealing with with your friend,
where your friend is being so impacted
by trolls on the channel
that they are considering quitting YouTube
or quitting live streaming or just quitting.
So I'm going to tell you exactly some things
that you can do to handle this situation.
But I do want to just put out some information here first,
really quick before I do.
And one of those things just to let you know,
is if you're a content creator and you're uploading videos
to YouTube or you're live streaming,
or even if you're on Instagram, you're posting pictures,
by doing that stuff, you are putting yourself out there,
and you are making yourself available for ridicule
and for people to say bad things,
or to even comment on your appearance
or whatever it happens to be just because, you know,
when it comes to the anonymous nature of the internet,
some people can, they can really be jerks.
As a matter of fact,
I have people that when I upload videos to YouTube,
as soon as they get a notification that I have a video,
they come in and they dislike the video.
Like sometimes the video, let's say it's a 10-minute video,
the video won't even be 30 seconds published yet,
and I already have somebody in there disliking.
Like how not cool is that?
But whatever, it's their loss.
Because I'm sharing some awesome information here,
and they can just go ahead and give that thumbs down
and they can leave, I don't care.
But when it comes to people
trolling you during your live streams,
the very first thing that you can do, of course,
is you can ban each user from your channel as they come in.
Now, look, you're moderating
or if you're live streaming yourself
or you're publishing videos on your own,
and you don't have anybody helping you
with your live streams, in that situation,
it can be a lot.
Like somebody can come in
and just bombard your live streams
with a bunch of different accounts,
and you just don't have time to sit there
and ban a bunch of accounts
while you're sitting there live, right?
And even when it comes to your comment section,
if you are uploading videos to YouTube,
the same exact thing.
Like you have time to answer comments
and interact with your community,
but you don't have time to sit there
and just monitor your comments all day long
for a bunch of jerks that are going to come in
and start, you know, trying to say bad things
about you and your comments.
But lucky for us, there is a solution
that's built directly into YouTube
that everybody has the opportunity to use.
And even though it might not get rid of all of the trolls
or all the negative comments that you don't want to see,
it can make a huge impact on how little of that stuff
you end up seeing and how little people actually interact
in a negative way in your community.
And that's a really important part of this
that I want to address really quick.
Some people don't care about their comment sections,
but I encourage you to care.
And the reason for that is because
when you do have a bunch of negativity in your comments,
not people that disagree with you,
the people that are just being jerks
to you or to other people,
then what you're doing in that situation
is you're actually encouraging that behavior
by leaving it on your channel.
And you're also making yourself look bad,
because if somebody wants to work with you in the future,
let's say their brand reaches out,
and they go through your comment section
to see what type of community you have,
you want it to be a positive community of uplifting people
and just people that are involved
or interacting with what it is that you're doing.
You don't want a bunch of jerks down there
because it makes your whole community look like, you know,
like you're just hanging out with a bunch of jerks.
So because of that, I encourage you to make sure
that you are monitoring your comments and your live streams
to make sure that they are as clean as possible,
or at least that the people there are, you know,
they're acting like normal people instead of jerks.
And here are some ways to do exactly that.
First, don't acknowledge them.
If they're coming into your live streams
or your comments section,
as soon as you start interacting with them
in any way shape or form,
then they have gotten exactly what it is
that they're there for,
exactly what it is that they're trolling for.
You have empowered them to continue that type of behavior.
Pretend they don't even exist,
but you want to pay really close attention
to the things that they are saying.
So, as an example,
let's say somebody comes into your live stream
and they start talking bad about your setup, right?
And you're like, hey, you know,
I'm like working with what it is that I got.
And these people are coming in here
and they're giving me a hard time about my setup.
Or they're just saying that, you know,
that I'm stupid or they're just saying, you know,
just something bad,
but they keep repeating similar words or phrases.
YouTube has something called a blocked words list.
And what that is is it's basically a box
that you can access inside of your YouTube settings,
and I'll tell you exactly how here in a second,
but it's a box that you can access
inside of your YouTube settings,
and when you add words or phrases to that block words list,
as they come in,
YouTube will automatically start flagging them.
So if you notice people are saying that certain thing,
or like a nice handful of things,
you can add certain words to that block words list
that they're saying,
and then YouTube is going to auto-moderate those people.
So what happens in that situation
is let's say they're in your comment section,
if you're uploading videos,
and you're not doing live streams, and in that case,
when somebody leaves a comment
with one of those things in it that you have blocked,
then YouTube is going to slide it
into the held-for-review section.
And when they slide into the held-for-review section
of your common area,
then that's going to take it fully out of view from public,
and it's also going to make it to where
if you don't want to,
you don't ever have to look at that held-for-review section.
You can just make sure that you're just in there
interacting with your comments,
and you're not even looking at the held-for-review section.
That's what we do.
And some of that will even transfer over
to your live stream as well.
But in addition to that,
there's also through Streamlabs,
I'm not sure what your friend is live streaming on
or what you happen to be live streaming on,
but there are also auto moderators as well
to where you can actually set up bots
that are looking for specific words or phrases,
and then when those words or phrases come in,
then those bots will go ahead and take care of that for you,
as well, where they'll go ahead and just hide that user,
which brings me to the next one,
which is if you are having that problem
in your live streams,
or if you're having it in your video comments,
then in that situation,
all you have to do is you go to the three dot menu,
that is to the right of that username,
and you can click on that three dot menu,
and then you have the option
to hide that user from the channel.
And when you do that, the really awesome thing about this,
my favorite part actually, is that those people,
they can come in and they can interact
all they want to in your comments,
but you're not going to see it.
So they can just be down there shouting into the void,
so to speak, saying all kinds of horrible things,
but you and the public,
the other people in your comment section
are never going to see it, which is a huge win.
High-five to YouTube for doing that.
But in order to get to your blocked words list,
what you have to do,
and you can do this on a mobile device as well,
but you have to make sure that you're using desktop mode
in the Google Chrome browser in order to make this work,
but what you can do is you can go into your Creator Studio
from your YouTube channel,
and then you hit the settings option
down in the lower left-hand side of your screen,
and once you go into the settings,
it's going to pop up a box.
Then you click on community in that box that popped up.
And then from community, you want to scroll down,
and then you'll see an area called blocked words.
Once you're there,
you can add whatever words or phrases
that you want to automatically be held for review.
Now that's where you add like the bad stuff, the bad words,
the specific phrases or the specific words
that people are saying to you
that are getting underneath your skin
or that are just rude and mean to the community,
that's where you add those things,
but we're going to level that up just a tad.
Remember how I mentioned that we were also gonna cut down
on the people that are asking you to check out their videos
and the people that are asking you
to subscribe to their channels
and all that stuff that drives us crazy?
You can add the different ways that people ask for that
in this section as well.
And as people are coming in
and they're giving you new versions of that,
trying to get you to subscribe in a bunch of different ways
or hug or whatever method it is that they use,
thinking that they're clever about it,
You just add those to your blocked words list,
and over time, you're going to create
a rock solid comment area on your YouTube channel,
and you're going to create
an awesome live-streaming experience for the people
that are hanging out in your live streams,
but if you are live streaming,
another thing that can be very advantageous for you,
and I know that not everybody can do this,
but another thing that can be very advantageous for you
is to get additional moderators as well.
Because if you have more than one person working on it,
then that also gives you the ability
to have more people hitting the people
that are coming in and disrupting your live streams.
And it makes things a little bit more smoother, if possible,
but I know that's not something that everybody can do
based on people's work schedule, hangout schedules
and school schedules and all that good stuff.
And if you've watched the video this far,
I actually have a link down in the description
where I've put together a list of words for you
that you can add your blocked words list.
It's going to help you cut down on all
that subscribe for subscribe stuff
and all the check out my channel and hug for hug stuff.
I've got a link to that down in the description below.
To learn more about dealing with other problems
that YouTubers have, click into this playlist right here,
a whole bunch of videos in there for you.
And if you haven't yet, make sure you subscribe.
Thank you so much for watching. I'll see you next time.