United Healthcare: Shifting the BI Paradigm
The biggest thing Tableau did for us was it changed the paradigm that people had with
looking at business intelligence and how you get to quick analytics.
It took them away from thinking about how you accomplish it and focused them on looking
at the business question to get them there.
Paul Lilford, Director of EPM & BI, UnitedHealthcare
I like the fact that it empowers the business user to do business analytics and it's not
a technical function for the company.
I don't have to write code to develop things for people anymore.
I give them an environment, and they develop it.
Guide users to detect business problems
The biggest problem we had was we have every tool.
We own everything you could imagine, and getting a common look and feel, getting something
that kind of guided users to the problems in the business was key.
Tableau helped us clean that up, centralize it, give users kind of a guided path to go
through things.
Easily expand to meet growing needs
It’s one of the most impressive ROI messages I think you can find with any software.
And since we own everything, we have a lot of comparison points of, you know, what's
good ROI or not In about a week, we had about 100 users.
Two weeks after that, we were pushing 200, and by the time we got to the end of six weeks,
we had 400 users in the tool.
The ease of use with Tableau is easy for me to maintain.
So I spend less than an hour a month maintaining the environment that supports 1400 users.
My plan by the end of the year is to be closer to 2,000 users.
I think by the end of next year, we'll be pushing 5,000 users plus.
The 1400 is not a blip on the server at this point.
It's the easiest software I maintain, really is.
The beauty of it is it's not that complicated.
Their server-side interface is as easy as their desktop interface.
I have no help desk calls on it.
The only call I get is "I want another license."