THINGS THAT ARE UNDERWAY THE WORK WE HAVE TO DO IS SELF-EVIDENT AS IT RELES RELATES TO UNEMPLOYMENT AND PUA.
FOR THOSE THAT ARE TRYING TO NAVIGATE ON EMPLOYMENT AND PANDEMIC UNEMPLOYMENT ASSISTANCE SYSTEM HERE IN THE STATE OF CALIFORNIA.
THIS SYSTEM IS AN OLD WELL 30 PLUS YEAR OLD TECHNOLOGICAL SYSTEM FOR THOSE THAT UNDERSTAND A LITTLE BIT ABOUT TECHNOLOGY.
THESE ARE THE OLD COBALT SYSTEMS THESE LEGENDARY COBALT SYSTEM THAT NEED TO BE UPGRADED FRANKLY.
WE NEED TO JUST SIMPLY BE STREWN TO THE WASTE BIN.
OF HISTORY, BUT NONETHELESS WE INHERITED A LITTLE BIT OF THAT WASTE BIN AND AS A CONSEQUENCE, WE’VE BEEN TRYING TO PATCH IT TOGETHER AND WE RECOGNIZED THAT WE CAN PLOT ALONG IN THE SHORT
RUN WE CAN PLOT ALONG IN THE MEDIUM RUN WE CAN HAVE A LONG-TERM STRATEGY OR WE CAN COME UP WITH NEW IDEAS FROM A DIFFERENT ANGLE.
WE PUT TOGETHER A STRIKE TEAM LED BY YOLANDA RICHARDSON WHO WILL BE UP HERE IN MOMENT AND BY ONE OF WELL, I WOULD ARGUE ONE OF THE MOST IMPACTFUL TECHNOLOGISTS SORT AND SOMEONE
WHO STARTED CODE FOR AMERICA AND WORKED IN THE OBAMA ADMINISTRATION JEN PAHLKA TO PROVIDE US INPUT FROM A PRIVATE SECTOR PERSPECTIVE AND LOOKING NOT JUST AT TECHNOLOGY.
LOOK AT BUSINESS PROCESS IMPROVEMENTS AND LOOKING AT NEW STRATEGIES.
THEY CO-CHAIR A TASK FORCE AND THEY CAME UP WITH A SERIES OF RECOMMENDATIONS THAT ALREADY WE HAVE PUT INTO PLACE I MENTIONED LAST WEEK THAT WE ANTICIPATED THE FRUITS OF THIS REPORT WHICH
BY THE WAY ARE NOT JUST A STRIKE TEAM REPORT.
THEY’RE ALSO A CONSULTANT THAT WE HIRED A REPORT FROM A CONSULTANT AND A RESPONSE BACK FROM EDD.
I MADE IT CLEAR THAT WHEN THAT REPORT WAS DONE.
WE WOULD MAKE IT PUBLIC AND WE WORK THROUGH THE WEEKEND TO DO JUST THAT CAME OUT LATE ON SATURDAY NIGHT, BUT WE SAID WE WERE GOING TO MOVE FORWARD PROVIDE THAT INFORMATION IN A
TRANSPARENT WAY.
WE’VE DONE TT AS A CONSEQUENCE THE RESET STARTED THIS AGAIN, I DIDN’T WANT TO WAIT ANOTHER DAY TO START THIS RESET PERIOD TO GET THIS SYSTEM BACK ON ITS FEET AND GET US TO A POSITION WHERE
WE CAN ADDRESS THIS SIGNIFICANT NUMBER BACKLOG CASES, BY THE WAY IN THE REPORTS REMARKABLE SHOWED AN INDEPENDENT REVIEW THAT SHOWED OUR SYSTEM IS CHALLENGED AS IT’S BEEN IS ACTUALLY
PERFORMING MUCH BETTER THAN THE VAST MAJORITY OF STATES DARE.
I SAY THAT AS A NATION THEN WE HAD A HUGE IT PROBLEM AS A NATION WE MUST DO WHAT CALIFORNIA AND I WOULD ARGUE MUNICIPALITIES MUST DO AND THAT IS COMPLETELY REIMAGINE OUR
APPROACH TO LARGE-SCALE.
IT PROCUREMENT THE FACT THAT WE HAVE BEEN CONSISTENTLY ONE OF THE TOP TEN STATES IN TERMS OF PERCENTAGE OF PEOPLE THAT HAVE FILED IN RECEIVED CHECKS NOW 14TH BY ONE ANALYSIS SUGGESTS
HOW LOW THE BAR IS IN?
TERMS OF OUR SYSTEMS ACROSS THIS NATION AND SO I’M NOT HERE TO COMPARE AND CONTRAST.
I’M HERE JUST TO GIVE YOU A SENSE OF WHAT GOVERNOR’S WHAT STATE LEGISLATURES ALL ACROSS THIS COUNTRY ARE FACING IN TERMS OF THIS HISTORIC NUMBER OF CASES THAT WE HAVE TO ADJUDICATE AND I
SAY ADJUDICATE BECAUSE WE’RE JUDICATA NG FRAUD WE’VE HAD FRAUD SCHEMES ALL ACROSS THE UNITED STATES OF AMERICA DISPROPORTIONALLY HITTING STATES THAT HAVE NO INCOME TAXES FOR
VARIOUS.
REASONS THAT BECOME VERY OBVIOUS ON THE VERIFICATION SIDE WHEN YOU CONSIDER WE ARE NOT IMMUNE FROM THOSE FRAUDS EFFORTS AND WE ARE MAKING REAL PROGRESS TO WEED THEM OUT AND HOLD INDIVIDUALS
AND ORGANIZED GROUPS ACCOUNTABLE, BUT ONE OF THE MOST IMPORTANT THINGS WE CAN DO AND WHAT WE’RE DOING IS PART OF THIS TWO-WEEK RESET IS IMPLEMENTING A NEW AUTOMATIC ID VERIFICATION
SOFTWARE SYSTEM.
WE WENT THROUGH ABOUT 16 OR SO VENDORS LOOKING AT WHAT WAS AVAILABLE OUT THERE AND WENT PDOWN ABOUT 12 OR WE REALLY TESTED AND KICK THE PROVERBIAL TIRES, AND WE’VE COME UP WITH A
SYSTEM CALLED ID ME.
THIS WILL PROCESS BY 90% AUTOMATICALLY OF ALL OF THE NEW APPLICATIONS.
YOU’LL HAVE REQUIREMENTS UNDER THIS AUTOMATED SYSTEM IT SYSTEM TO DO SELFIES TO PROVIDE ADDITIONAL VERIFICATION IN WAYS THAT WE THINK COULD SUBSTANTIALLY NOT EXCLUSIVELY NO
ONE’S BUT SUBSTANTIALLY MITIGATE FRAUD.
WE ARE NOW WHERE OF FIVE STATES THAT ARE IN THE PROCESS OF I UTILIZING SIMILAR TECHNOLOGY.
WE’RE COMPARING AND CONTRASTING.
I THINK TEXAS SOON.
WE’LL BE DOING THE SAME THOUGH.
I DON’T WANT TO SPEAK FOR THEM, BUT WE’VE BEEN ABLE TO SHARE BEST PRACTICES.
WE’VE BEEN ABLE TO TALK TO OUR COLLEAGUES ALL ACROSS THIS COUNTRY.
NOT JUST GOVERNOR’S BUT OUR STRIKE TEAM LOOKED AT THOSE BEST PRACTICES IN TERMS OF VERIFICATION SOFTWARE, AND THAT’S THE ONE WE’VE LANDED ON AND WE’RE MOVING QUICKLY IN THIS
TWO-WEEK RESET WE ALSO KINGS BUSINESS PROCESS IMPROVEMENTS NOT JUST IT IMPROVEMENTS TAKING SOME OF OUR MOST SENIOR STAFF MEMBERS THAT HAVE BEEN WORKING THE PHONES AND NOW USING THE
MORE SENIOR STAFF MEMBERS WITH THEIR UNIQUE INSIGHT AND EXPERTISE TO GO AFTER THE MOST COMPLEX AND THE OLDEST CASES THAT ARE THE MOST STUBBORN AND I KNOW FRUSTRATING FOR MANY OF YOU
TRYING TO NAVIGATE THIS SYSTEM.
WE’RE ALSO FOCUSING ON OUR EMAIL BACKLOGS AND MALE BACKLOGSND DRESSING MORE AGGRESSIVE STRATEGY ON OUTBOUND.
LEFORT NOT JUST REACTING BUT BE MORE PROACTIVE IN ADJUDICATING CLAIMS AND MOVING CLAIM PROCESSING FORWARD.
THE GOAL IS SELF-EVIDENT REDUCE THAT BACKLOG REDUCE THE MOMENT THE GROWTH OF THAT BACKLOG AGAIN, WE SAY SHORT TERM MEDIUM AND LONG TERM.
WE BELIEVE THIS TWO-WEEK RESET WILL DO JUST THAT WE’RE ALSO MAKING AVAILABLE MORE ABILITY TO DOWNLOAD FORMS AND INFORMATION USING YOUR MOBILE DEVICES AND HAVING BETTER AND EASIER
INFORMATION INFORMATION AVAILABLE ON YOUR MOBILE DEVICES.
WELL, WE WANT TO MEET PEOPLE WHERE THEY ARE AND THAT MEANS MEETING THEM ON THEIR SMARTPHONES AND PROVIDING THAT INFORMATION IN A MUCH MORE EXPEDITED MANNER WITH MORE
CLARITY AND WITH MORE FOCUS ON WHAT THE REAL NEEDS ARE.
SO THAT WAS ALL PART OF PARCEL OF THE STRIKE TEAM REPORT AND THIS CONSULTANT REPORT AND I SHOULD JUST SAY AND I’M GOING TO ASK YOUR LONDON TO COME UP HERE IN A MOMENT THAT THE RESET DOES
NOT MEAN THAT THOSE THAT ARE NOW FOR THE FIRST FIRST I’M APPLYING FOR BENEFITS WILL BE IMPACTED IN TERMS OF THOSE BENEFITS BEING PROVIDED QUITE THE CONTRARY.
WE BELIEVE THIS WILL FAST-TRACK THE LIKELIHOOD THAT YOU WOULD OTHERWISE GONE INTO A MANUAL PROCESS THAT CAN TAKE UPWARDS OF 60 DAYS UNACCEPTABLE.
AND SO WE BELIEVE IN YOU LANA WILL TALK IN A MOMENT THAT THIS RESET WILL MAKE NOT ONLY THIS PROCESS BETTER IN THE MEDIUM AND LONG TERM.
BUT BEGIN TO SUBSTANTIALLY ADDRESS THE BACKLOG OVER THE NEXT 90 200 DAYS WITH THE GOAL TO SUBSTANTIALLY HAVE ADDRESSED IT AND NOT IMPACT ANY PEOPLE THAT ARE APPLYING FOR THE FIRST
TIME IN TERMS OF THE TIMELINESS TO CHECK AND SO IT’S IN THAT SPIRIT WITH THAT CONSIDERATION IN TERMS OF OF THE AMBIGUITY PERHAPS IN SOME OF THE REPORTING ABOUT WHAT A RESET ACTUALLY
MEANS TO NEW APPLICANTS THAT I WOULD LOVE.
CO-CHAIR OF OUR TASK FORCE THAT COULD TERRY RICHARDSON TO COME UP AND TALK A LITTLE BIT MORE ABOUT HER TEAM’S EFFORTS RECOMMENDATIONS AND WHAT OUR EXPECTATIONS ARE WITH THE
SYSTEM.
APPRECIATE THAT GOVERNOR ON BEHALF OF THE STRIKE TEAM MY WONDERFUL CO-LEADER JEN PAHLKA.
WE REALLY WANT TO THANK THE GOVERNOR FOR THE OPPORTUNITY TO GO INTO EDIE.
AND BRING A FRESH PERSPECTIVE ON THEIR OPERATIONS AND TO BUILD ON THE EFFORTS TO DESIGN A FASTER AND BETTER EXPERIENCE FOR THE HUNDREDS OF THOUSANDS OF DESERVING UI CLAIMANTS ACROSS
THE STATE.
THE GOVERNOR COULD NOT HAVE SAID IT BETTER OUR CHARGE WAS CLEAR WE WERE TO GO IN AND LOOK FOR HOW WE CAN ENSURE THEY CLAIM ITS CAN HAVE THE EXPERIENCE THAT THEY DESERVE AND SO OUR REPORT
WHICH WE HAVE.
WHITE IT TO EDD IS OVER 70 RECOMMENDATIONS SPECIFICALLY FOCUSED ON DURING DOING A NUMBER OF THINGS ONE DEFINITELY REDUCING AND PREVENTING THE GROWTH BACKLOG AND WE JUST AT
THIS TIME WANT TO REALLY APPLAUD EDD FOR EMBRACING THE IDEA OF THE RESET WHICH WILL ALLOW FOR THOSE PEOPLE THAT THE GOVERNOR MENTIONED 40% OF UI CLAIMANTS WERE GOING INTO A MANUAL PROCESS
AND BY EMBRACING THIS RESET.
WE ARE GIVING THEM A 90% CHANCE GOING FORWARD.
OF HAVING A MUCH FASTER EXPERIENCE.
THIS IS ABOUT GETTING A CHECK IN THEIR HAND MUCH FASTER, AND WE REALLY APPRECIATE THAT.
OUR RECOMMENDATIONS WERE ACROSS THE BOARD DEFINITELY LOOKING AT THEIR PROCESSES LOOKING AT REDESIGNING THE EXPERIENCE.
AND SO WE BELIEVE THAT IF EDD EMBRACES OUR RECOMMENDATIONS, THEY WILL BE WELL ON THEIR PATH TO CREATING A FIRST CLASS USER EXPERIENCE MINIMIZING PROCESSING DELAYS BEING ABLE TO IN THE MAIL
BEING ABLE TO ANSWER CALLS, AND SO WE REALLY APPRECIATE AGAIN.
THEY’RE EMBRACEMENT OF OUR RECOMMENDATIONS, BUT MOST IMPORTANTLY THE GOVERNMENT OPERATIONS AGENCY IN PARTNERSHIP WITH THE CALIFORNIA DEPARTMENT OF TECHNOLOGY AND THE OFFICE OF
DIGITAL INFORMATION IS LOOKING FORWARD TO SUPPORTING THEM ON THEIR JOURNEY TO CREATING THAT FIRST CLAS