Hi
Norton Family is a Parental Control solution
that helps parents or guardians
monitor their children’s online activities.
To begin setting up
a Norton Family account on your child’s iOS device,
you must first add your child to your Norton account
followed by setting up the devices your child uses.
Open a browser on your computer and go to
my.Norton.com
Click "Sign In".
Sign in with your account credentials.
If you have an active subscription,
you will see the Parental Controls tile.
Click on the tile.
Click "Agree & Continue".
Enter the name of the child who uses this device.
Feel free to add your child’s nickname.
Next, select the restriction level based on your child's age.
Upload a photo
or choose an Avatar,
and then click "Create".
Select "iPhone or iPad",
and then click "Next".
That’s it!
You have successfully added your child.
To download and install the Norton Family app on your child’s device,
you may scan this QR code displayed.
Alternatively,
you may open the App Store on your child’s device
and search for the Norton Family Companion App.
Tap "Get" or tap the download icon.
After installation, tap "OPEN".
In the permissions dialog for Norton Family to send notifications,
tap "Allow".
Read the agreements and then select the checkboxes.
Tap "Continue".
An activation code is generated that can be used to activate the child’s device.
On your computer, enter this code in the space given
and then click "Activate".
To complete the activation and assign the device to the selected child,
tap "Confirm & Continue"
in the confirmation screen on the child’s device.
The device is now added to the chosen child.
Click "Done".
You can verify this by clicking "View Profile".
Norton Family requires a VPN and MDM Profile
to be installed on the Child’s device to complete the setup.
Go ahead and tap "Install VPN".
The Norton Family guides you to install VPN
to monitor your child’s online activities.
In the permissions dialog box, tap "Allow".
If requested, enter the device passcode or Touch ID.
Allow the location access permission
to monitor the location of the device for safety purposes.
Tap "Agree and Download".
Tap "Allow", to download the profile.
Click "Close".
Now, go to Settings and tap "Profile Downloaded".
Tap "Install".
If requested, enter the device passcode.
Tap "Install".
Read the warning message, and then tap "Install" again.
Tap "Trust" to install the Profile.
Profile installation is required for "Instant Lock",
"Time Supervision",
and other features to work on your child's device.
Once installed,
tap the notification to return to Norton Family.
Read and apply all the instructions one by one
and finally, tap "Finish".
The device is now mapped with your child’s profile.
Your child can use the in-app safe search browser
by tapping "Open Norton Browser"
and start browsing the web safely.
That’s it!
You can now start monitoring your child’s online activities
by signing in to my.Norton.com.
Alternatively,
you can install the “Norton Family Parental Control” app
on your iOS device
or the parent mode on the “Norton Family Parental Control” app
on your Android device.
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Are you still looking for more help?
Please visit support.Norton.com
to explore more help topics & videos
and check out community.Norton.com
to search for solutions,
ask questions and get help from the community experts.