- She got out of her car and was at the window,
like, trying to punch me.
(energetic music)
- Hello, my name is Tsion Mitchell,
and I am a former Starbucks employee.
- And my name is Megan,
and I am a current Starbucks employee.
- Hey, I'm Rachel, and I am a former Starbucks barista.
- I'm Maycie, I'm also a former Starbucks barista,
and today we're playing the Starbucks version
of Never Have I Ever.
- I have not.
- Never have I ever injured myself at work.
- I don't think so.
- Yeah.
- Maybe little burns and stuff.
- I, oh, oh, God.
- The first, maybe, like, month
I didn't have nonslip shoes, and I'm like--
- You're walking with hot coffee.
- Exactly. - Trying not to fall.
- Try not to sip and fall, 'cause it's easy.
Coffee can spill, the beans can spill.
Everything gets slippery and nasty.
- Never have I ever had a customer get mad at me
because I didn't make their drink right.
- Oh, man.
- If I had a hundred of these.
- I had this one customer,
he literally wanted everybody's life to be miserable,
so he would come in there to purposely make, like,
okay, let me see if this person can make it.
I've never seen you here.
And then if you didn't do it right, he's like, nope!
Where's the manager?
You did it wrong!
And it's just like, dude, you take life way too serious.
It's just a drink.
- I feel like people for the most part were nice,
but sometimes really specific stuff.
Like I wanted this 180 degrees, and this tastes like 175.
- Which is great if they do that, though.
If they're just like, the drink tastes weird,
I'm like, where do we start?
How do I fix any of that for you?
- And it's just all right,
I guess I'll just do it exactly the same.
- Never have I ever been lectured by a customer
about how they think the cup sizes are annoying,
tall, grande and venti.
Oh.
- Yes. - Physically.
- I didn't make up the cup sizes.
I could even agree with you, but why are we doing this?
But yes, definitely been lectured.
- You do the fight over the headset,
where they're like, um, can I get a small latte.
And I'm like, awesome, a tall latte,
and they're like, no, no, no, a small.
And I'm like yeah, no, no,
small and tall are the same thing.
And they're like, well, don't give me a big one.
- Never have I ever had a customer tell me
a fake or insulting name to write on their cup.
- I've gotten a fake name.
It was silly more than anything.
But I don't think anything ever, like, insulting.
- I hate this.
Because I feel kind of embarrassed
when I have to shout out Big Daddy or something like that.
And I'm just like
Big, Big Daddy?
You here?
Startin' your latte, man.
It's so awkward.
- I've had some experiences from kids.
I play along, and I'll have a straight face,
and they're like, oh my God, she's eating it up.
And I'm like, Seymour Butts?
Seymour Butts!
Tall grande iced latte!
Never have I ever been yelled at by a customer.
- I had a guy yell at me this morning.
- I don't think yelled at.
- I've gotten yelled at a lot.
- I mean, you lived in New York.
- If you also think about it,
they're coming in to get their coffee.
People are starting off their day.
Sometimes people, their tolerance is just low.
I'm the first person you're seeing in the morning,
and you got up on the wrong side of the bed.
- Big responsibility.
- Yeah.
- Never have I ever been asked to make a secret menu item.
- I have.
- Yeah, no.
- You have people coming up to you,
and they assume that because you are an employee,
like okay, hey, what's the best drink?
And it's like, well, the menu's right there.
He's like, no, no, no!
You got some special stuff.
And I'm like, I, what do you want me to make?
- There was one.
It was like a mix of a regular mocha and a white mocha?
- Yeah, the black and white mocha.
- Black and white mocha.
We also would make some whipped cream
that was different flavors.
But I like doing that kind of stuff.
- Never have I ever had a customer throw something at me.
- Yeah, I don't think so.
- Me neither.
- Thank God.
Wow, that would really suck.
- So I'm gonna put they attempted to throw a punch at me.
- Ooh!
- She was driving through and got this drink,
and her card kept being declined,
and I was like, hey, do you have another card?
And she was just like,
why would you think my card was declined?
Do you think I can't pay for this?
And she pulls up her bank account,
and she's like, I have money, how dare you?
She got out of her car and was at the window,
like, trying to punch me.
It was one of those things where I'm like, man, over coffee.
- I had an older lady.
She had to have been in her 80s.
Gave her the change back, and she was just like,
you know, what is this?
This is not the actual change that I asked for!
And she was making a huge deal for no reason.
And she basically took the change jar and she threw it,
and just raining money and coins,
and we we're just like oh, oh!
- Never have I ever written a name
wrong on a cup on purpose.
- And a lot of names
have a lot of different ways to spell them.
- If the name is too long, I'm like,
I'm just gonna call you Kay.
When you hear Kay,
know that that's you. - That's all you.
Because you're special.
- That's you, girl.
We've got a nickname, because that's how close we are now.
- Never have I ever been asked out on a date by a customer.
I've also asked customers out on dates.
I was there for six years.
I was there through puberty!
- It's just so reoccurring, and it just makes me laugh.
Of course I get this every time
someone orders a tall blonde roast.
It's always the tall blonde joke.
- One person I did go on a date with, and it went terrible.
Absolute, like,
you couldn't imagine it going worse.
Yeah, so that's the thing.
Don't--
- And then they had to, like-- - The cute coffee girl?
- Come get-- - Just don't.
Let her go, don't date her.
It's not gonna...
You have to go to a different coffee shop.
Just let it go.
- I go to Starbucks every single day,
and I don't really think anymore about
oh, when I was doing that thing,
but reading some of these, like,
have you ever purposely made the wrong drink
or purposely wrote a name wrong?
No one's doing that.
Everyone's just trying their best.
So cut people some slack
and be nice to people that work at Starbucks,
'cause they're nice people.
- Yeah.
(light music)