hello there everybody my name is Richard
McMunn from the cabin crew interview
training company how to become calm and
in this tutorial I am going to teach you
how to pass your cabin crew interview to
do this I'm going to give you a number
of sample interview questions tips on
how to answer them successfully and then
some suggested answers that you can use
during your preparation now before I get
into the sample questions and answers a
very warm welcome to this tutorial from
me my name is Richard McMunn and I've
been helping people like you to
successfully pass their cabin crew
interview for many years now please do
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to connect with me on LinkedIn I've put
the link to LinkedIn in the car in in
the description below the video so you
can connect with me on there and if you
do have any questions you can ask them
to me on LinkedIn also in return tell me
the name of the airline that you're
applying for or that you're being
interviewed for in the comment section
below this video and I will come on here
each day and give you a list of specific
cabin crew interview questions that I
think you should prepare for for that
particular airline ok let's get straight
into the tutorial now there are three
different types of cabin crew interview
question but you need to prepare for
they're our motivational type questions
interview questions such as why do you
want to be cabin crew why are you the
best candidate what can you bring to
this role there are also behavioral or
situational type questions where you
have to respond by giving evidence of
how you answer the question so the
question might be what's the best
example of customer service you have
ever seen describe a time when you were
flexible in a work-related scenario
describe a time when you delivered
excellent customer service and also
describe a time when you remain calm in
a difficult and pressurized situation
and there are also knowledge-based
interview questions and these are
questions such as what challenges is our
airline facing right now and how can you
help us as cabin crew to overcome these
okay so motivation questions behavioral
type and knowledge-based interview
questions and that's what we're going to
focus on today during this tutorial so
question number one why do you want to
be cabin crew now this is a motivational
type of interview question and it's
probably going to be one of the first
questions or the second question that
you could get asked Joan your cabin crew
interview so it's important you get off
on the right foot and that you give a
unique answer so how do you give a
unique answer to that cabin crew
interview question so when responding to
this one concentrate on covering the
following elements start off by giving
them the main reason why you want to be
coming through now that might be your
ambition it could be your passion or
perhaps you have flown with that airline
before and you have been suitably
impressed with what you've seen by how
the cabin crew operates and the service
you received think about the suitability
of your personal qualities and
attributes that are relevant to the job
description so if you think about the
personal qualities required the fact
that you have to be someone who takes
responsibility a positive role model and
you know you enjoy the variety of the
role as well so think about the positive
aspects variety flexibility working with
other people the responsibility that you
will have as well also you need to be
someone who enjoys helping others okay
cabin crew are really patient in their
role and they have to be able to deliver
outstanding customer care now I already
alluded to this a few seconds ago and
one of the great things to mention
within this particular response to the
question ii interview question why'd you
want to be cabin crew is that you'd like
to be a positive role model and an
ambassador for the airline because the
airline can only succeed if cabin crew
do a brilliant job okay because the
passengers will spend a lot of time with
cabin crew and then they will form an
impression about the service they have
received so here's my sample response
for you by the way I'm gonna tell you
where you can download these slides and
get a copy of the responses during this
video this is something that I wanted to
do for a long time I can remember flying
with your airline many years ago and I
watched how the cabin crew work together
to make the flight experience perfect I
can also remember one of the cabmen crew
dealing with a passenger who was having
a problem with
child the way she dealt with the
situation made me realize cabin crew
have so much responsibility and they
also need to have a diverse skill set
for those reasons I very much want to be
part of your team and help you take your
brand forward by providing excellent
service and care to your passengers now
although I enjoy my current job I would
now like a career that is more
challenging that is more varied and
exciting having studied the job
description of cabin crew in detail
I believe my own personal qualities will
suit the role of cabin crew and I get
great satisfaction from working in a
team environment where everybody is
working towards the same goal now I
understand that delivering a high level
of service to the customer is a priority
in this industry and this is something I
would enjoy doing so that's a great
solid response and it covers those other
things that I mentioned before talks
about the positive aspects how your
skillset matches it as well and the
reasons why you want to join their
particular airline next cabin crew
interview question describe a time when
you dealt with a difficult customer
pretty much a guarantee a question now
don't forget this is a situational type
question and how you respond to this is
using the star technique you tell the
interview panel the situation you're in
the tasks that needed to be done the
action that you took and then the result
so when I give you the answer to this
question we're going to break it down in
situation task action results are make
it easy for you
okay here we go in my current job I was
covering a customer care assistant
during sick leave a customer approached
the desk to make a complaint about the
poor service she had received the
previous day it was my job to deal with
the task effectively collecting as much
information as possible and resolving
the issue to the satisfaction of the
customer whilst also following company
complaints procedures I started off by
listening carefully to the complaint
whilst showing effective listening
skills and soft body language after I
listened to the complaint I asked a
number of probing questions to get to
the bottom of the situation R then
apologized to the customer and explained
how I was going to resolve the situation
I finally asked them if they were happy
with my proposed resolution to which
they confirmed they were the result was
a success as I managed to resolve the
complaint to their satisfaction
I replaced the faulty goods they had
received and also issued a credit note
due to the inconvenience that had been
caused the cost
was very happy with the resolution and
thanked me for my professionalism now
you can see that this response that I've
given is in detail and it is using
situation task action results and that
ensures that you provide evidence of
when you've been in this type of
situation because what they're doing
with that question describe a time when
you dealt with a difficult customer is
it's basically the same as what you'll
be doing when your cabin crew and if
you've got evidence of when you've
already done that then you will be able
to cross match those skills within the
cabin crew role okay next question this
is a knowledge based interview question
what challenges will our airline face in
the future and how could use cabin crew
help us to overcome these so this is
what I would think about so this type of
question serves two main purposes for
the interview panel the first purpose is
that it assesses how much you understand
about the airline industry in terms of
its competitiveness so the airline
industry is really really competitive
and cabin crew have to do a brilliant
job because customers or flight
passengers will only come back if cabin
crew do a brilliant job now the second
purpose is that it assesses your
awareness of our influential cabin crew
staff are in their role so cabin crew is
some of the most important employees of
an airline if passengers have an
unpleasant experience during a flight
then they're unlikely to return to that
airline because they've got choice there
are so many different airlines to choose
from
and obviously competition is fierce so
staying ahead of the game and providing
an exceptional level of service is
really important to the airline now even
if the airline is low budget in terms of
its airfare price it is still important
that the cabin crew staff are friendly
helpful and totally customer focused so
here's my sample response the airline
industry is extremely competitive and
the expectations of the customer is
always on the increase people generally
want to pay less for their service but
they still expect a high level of
customer service now in addition to the
competitiveness of the modern-day market
there is also the issue of security and
the financial implications this has in
terms of additional training and
advanced security measures the cost of
fuel and salary expenses will continue
to increase which will undoubtedly
influence the cost of the product
therefore it is important that cabin
crew provide the high
level of customer service at all times
customers are prepared to pay that
little bit extra for a high quality
service and cabin crew are responsible
for delivering it ensuring the customer
is satisfied with the service will mean
they are far more likely to come back to
the airline time and time again more
importantly however they will recommend
the airline to their friends and
relatives so that is an intelligent
response to that question and it shows
that you understand the impact that you
have on the role and the fact that
passengers will come back so other
things that you might consider when you
when responding to that interview
question you might think about the
carbon footprint and the impacts of air
travel on climate change taking payments
on board as we progressively move away
from a cash base to society ensuring all
routes are profitable and managing the
increased demand for flights so those
are the things that you could could
consider so if you'd like more of these
interview questions and answers click
the link below the video or you can go
to my website my cabin crew interview
comm and then you can get a load more
sample interview questions and answer
don't forget to tell me what airline
you're applying for in the comments
section below the video if you go
through to my website my cabin crew
interview comi will take you through to
this page and you can get instant access
you can watch the video there of our
employee talking about this training
course and you can get access to this
training video and it's an online course
they'll cost you like literally seven
pounds and you can get access to over 50
training modules that will teach you how
to pass your cabin crew interview like I
say you've got a camera crew interview
coming up tell me the name of the
airline in the comments section below
and I'll give you a list of questions to
prepare for guys thank you for watching
and I wish you all the very best in your
pursuit to passing your cabin crew
interview