Welcome to UI Online - your fast, convenient, and secure way to certify for continuing unemployment
benefits, and manage your claim. In this video, we'll show you how to update your personal
profile using UI Online. Now you can update your personal profile information and set
account preferences, without speaking to a representative, 24 hours a day, seven days
a week. To access the many features of UI Online, you first need to register in Benefit
Programs Online and create a UI Online account. If you haven't created an account yet, please
view our other instructional video, "UI Online: Overview and Registration," which will assist
you in creating your Benefit Programs Online and UI Online accounts. Once you login you
will arrive on the UI Online Home Page. You can update your contact information and set
personal preferences by accessing the main menu at the top of the page and selecting
the "Personal Profile" tab. UI Online offers you access to change your personal profile
at any time without speaking to an EDD representative. From the Personal Profile page, you can: Update
your contact information, set your preference for both written and spoken language, and
opt out of receiving paper claim forms. For security purposes, the only change you will
still need to speak to an EDD representative about is to change your name and date of birth.
If you need to update your name or date of birth call the EDD at 1-800-300-5616 during
normal business hours. To update your address or phone number, select the "Contact Information"
link. On the Contact Information page you can review or update your mailing address,
residential address, or phone number. To update your address, enter the new mailing address
and residence address information. If your residence address is the same as your mailing
address select, the "Same as mailing address" check box. Use the Phone Numbers section to
update your phone number. After updating your address or phone number, select the Next button
to continue. To ensure fast and accurate delivery of important correspondence from the EDD,
UI Online will format your mailing address to meet the U.S. Postal Service standards.
You'll have the option to accept the standardized address to ensure faster delivery, or if you
see inaccurate information in the standardized address, you can choose to use the address
you provided. Select the "Next" button to submit your choice.
If you have entered an address that cannot be validated UI Online will display the Invalid
Residence Address page. The page will display the option to use the address as entered or
select the "Previous" button to correct the address. Once on the Contact Information Confirmation
page, it is very important to remember that your address will not be updated until you
click the "Submit" button located on this page. Other options such as language preferences
can also be changed from the Personal Profile page. To do so select the "Personal Preferences"
link. This will take you to the Personal Preferences page where you could update your spoken and/or
written language preferences. You could also update your preferred method of correspondence.
For select types of correspondence, there are certain documents that will continue to
be mailed, despite this designation. If you haven't already chosen to go paperless like
most customers, you can do so from this screen. Go paperless by selecting the "Yes" option
next to "Only certify using UI Online or EDD Tele-Cert." Once "Yes" is selected the EDD
will not mail you the paper continued claim form. An e-mail will be sent to your personal
e-mail address to notify you when you have weeks available for you to certify online
for faster benefits. Select the "Submit" button to accept the changes
you have made on this screen. We hope you have found this video helpful on how to manage
your personal profile through UI Online in a fast, convenient and secure way online.
Additional information is on our EDD website. We also invite you to view our other instructional
videos that are available to learn more about the many different benefits and conveniences
of using UI Online.