hey it's dr amanda with straight smile solutions straightsmilesolutions.com and hey something new
popped up on clinchex so i don't know if this is just a us thing if it's an everywhere thing um i
do have access to a lot of different countries um invisalign accounts so i will find out that
i'm not usually the one that well sometimes i do i help with sometimes i help with case
submission but usually i don't so um this popped up in the u.s with one of my doctors and they're
usually when they do something new an additional step for clincheck they have like little pop-up
information bubbles that you can hover your mouse over and explains what it is you know
or they send out like a newsletter or an email or something like that or they have a little if it's
something bigger they have a course or a webinar about it but this little thing just popped up and
i was like wtf what is this i have this mix and i'm an orthodontist so this makes if it doesn't
make sense to me it doesn't make sense to anyone so they're at the beginning they're asking you to
select your rx choice either a minimum which is new and this is something totally different than
your moderate light comprehensive this was within comprehensive okay so let me clarify that if you
pick comprehensive this came up incomprehensive i don't know if it comes up in the other options
um minimum or traditional so traditional is the way it's always been so if you're not sure click
that okay this is what i was told and of course nobody in viz or line technology has answered my
question my inquiry i had to go around this in a very backdoor way to get the information so
this is what i was told unofficially i was told unofficially that they are trying a new algorithm
and it's beta testing where a computer will now do your setup which i kind of always figured was
happening anyways so maybe we got that anyways and maybe they were beta testing it um and you
just didn't know if you had a computer or a live person because sometimes they're awful you see
these clint jackson you're like who sat this up and what were they smoking um just terrible
but i mean sometimes you have a live person and they're terrible so um hey if it makes the first
clinch check come back better well not get better because it may not be better they're always bad
if it makes the first clinch come back faster because there's nothing that annoys me more is
when it takes three to four to five to six to ten days to get an initial clinch check because i know
that's bs i know they can do it with a computer so just give me something and i will fix it which is
normally what i have to do anyways but this two three four five weeks and eight revisions to get
something perfect is driving me nuts it's really really really bad so um and it's getting worse
so if it makes the first clinch better i'm all for it but beyond that first clinchack i want a live
person after that because i'm going to tell you what i want and i don't want a computer having to
interpret what i'm saying because i know the computer is not as smart as a live person so
but yeah i'm fine for the default clinchack but i don't know what happens if i pick new i'm assuming
i get the computer i if i don't like it will it bump it to a live person is my question so
basically they're going to be going totally on how you submit the case and a lot of people and
your preferences a lot of people are sloppy when they submit cases when i submit cases i put a lot
of work into the submission i put a lot of detail a lot of information like a lot a lot so if the
live person actually reads what i put it should be perfect from the first one does that make sense so
i'm as soon as i have the answer to that you know then i will be more excited about trying it
but until then i don't want to get stuck in this pathway you know in this channel so in this lane
so if anyone knows from a line technology if you don't like what i posted here you are and i get
by the way this graphic i clipped this from their clincher just because the amount of people she are
asking about this today alone is ridiculous so i'm assuming they're going to do something about this
but i just wanted to get this up right now because i know you guys are searching and asking about
this today november 23rd and subject to change so um yeah right before thanksgiving you guys that's
wonderful so anyways um i don't know if this is good news or bad news but until we know i would
recommend picking traditional and of course they say if you want ma you can't do that okay that's
fine um so i'm gonna be picking traditional until otherwise informed all right thanks