I KNOW WHAT YOU'RE THINKING BUT BEFORE YOU SAY ANYTHING GET THIS THIS IS EXACTLY WHAT YOU'RE
SUPPOSED TO DO AT THE NEW WHOLE FOODS BECAUSE IN THIS STORE THE CAMERAS AND SENSORS ARE TRACKING
YOUR EVERY MOVE SO THAT YOU CAN JUST WALK OUT WITHOUT ANY CASHIER YOU FEEL LIKE YOU'RE STEALING
SO IS THIS THE FUTURE OF HOW WE WILL SHOP AND IS MY TOTAL RECEIPT GOING TO ACTUALLY BE CORRECT
AT THE END TODAY I AM IN SHERMAN OAKS CALIFORNIA WHERE THEY'VE OPENED THE FIRST WHOLE FOODS WHERE
YOU CAN DO THE ENTIRE EXPERIENCE WITHOUT HAVING TO DEAL WITH THE CASHIER WITHOUT HAVING TO WAIT IN
LINE WITHOUT HAVING TO TALK TO ANYONE HERE'S HOW IT WORKS TO ENTER THE STORE YOU SCAN IN WITH YOUR
AMAZON ACCOUNT THEN YOU PICK UP WHATEVER ITEMS YOU WANT AND THE STORE USES A COMBINATION OF CAMERAS
WEIGHT SENSORS AND LOCATION TRACKING SO YOU JUST WALK OUT AT THE END AND THEY LITERALLY EMAIL YOU
YOUR RECEIPT AFTER YOU'VE LEFT TO SCAN OUT AND AS I SCAN OUT THERE'S A TURN STYLE AND I'M GOOD
TO GO AND AMAZON MAKES A MAJOR MOVE REMEMBER FIVE YEARS AGO WHEN AMAZON DROPPED 13 BILLION DOLLARS
TO BUY WHOLE FOODS WELL NOW IT'S CONNECTING OUR DATA AS A AMAZON SHOPPER WITH OUR EXPERIENCE AT
WHOLE FOODS THIS TECHNOLOGY IS CALLED JUST WALK OUT AMAZON HAS LAUNCHED CONVENIENCE STORES ITS OWN
GROCERY STORES AND THEY'RE EVEN ROLLING OUT THIS TECHNOLOGY WITH STARBUCKS BECAUSE I'M NOT GOING
TO GO TO A REGISTER AT THE END I CAN ACTUALLY JUST START PUTTING IT IN MY BAG SO HERE AT THIS
WHOLE FOODS YOU CAN ADD THE ITEMS DIRECTLY INTO YOUR SHOPPING BAG WHILE YOU SHOP I'M NOT GOING
TO BE TAKING IT OUT AT THE END SO WHY NOT BECAUSE SHOPPING BAGS ARE 10 CENTS SO I'M SUPER CURIOUS TO
SEE IF THE TECHNOLOGY WILL ACTUALLY PICK UP ON THE FACT THAT I GOT A SHOPPING BAG I GUESS WE'LL FIND
OUT AT THE END HECK YOU CAN EVEN PUT THE ITEMS IN YOUR POCKET AS YOU SHOP PUTTING ITEMS DIRECTLY IN
MY POCKET FEELS SO BIZARRE I LITERALLY FEEL LIKE MY SUBCONSCIOUS BRAIN IS YELLING AT ME RIGHT NOW
MY FIGHT OR FLIGHT WAS JUST ACTIVATED THAT WAS SO BIZARRE I HAVE TO CONSCIOUSLY BREATHE EVERY
SHELF HERE HAS A SCALE UNDER IT SO EVERY TIME I PICK SOMETHING UP THE SCALE FEELS A LITTLE BIT
LIGHTER AND USING LOCATION TRACKING THE STORE MATCHES UP MY PHONE TO THE ITEM THAT WAS REMOVED
FROM THAT SHELF EVERYTHING HERE IS SO ORGANIZED AND CLEAN BECAUSE THERE ARE LITERALLY WEIGHT
SENSORS UNDER THE PRODUCE SO EVERY TIME I PICK UP AN ORANGE IT KNOWS THAT I'M THE ONE THAT PICKED UP
AN ORANGE BECAUSE OF THIS THE WEIGHT OF EVERY ITEM MUST BE EXTREMELY PRECISE WHICH PRESENTS A MASSIVE
ISSUE WHEN IT COMES TO FRUITS AND VEGETABLES BECAUSE WELL NATURE DOESN'T GROW MELONS THAT
ARE THE EXACT SAME WEIGHT BUT ONE OF THE STAFF TELLS ME THAT IF SOME OF THE FRUIT IS OVERWEIGHT
THEY WILL THROW IT OUT OR DONATE IT THIS IS CRAZY BECAUSE PARSLEY IS SO LIGHT AND THERE'S SO MUCH
PARSLEY SO IS IT REALLY GOING TO KNOW BASED ON WEIGHT SENSORS AND CAMERAS THAT I GRABBED
A BUNCH OF CARS SO HOLD UP THIS TECHNOLOGY IS SUPPOSED TO MAKE EVERYONE'S LIFE EASIER BUT NOW
WORKERS HAVE TO WEIGH EVERY SINGLE FRUIT AND THEN THROW SOMETHING AWAY IF IT WEIGHS TOO MUCH YEAH
MAYBE THIS TECHNOLOGY STILL HAS SOME IMPROVEMENTS TO BE MADE BUT I WILL SAY THAT OVERALL IT'S AN
IMPRESSIVE EXPERIENCE ANOTHER EMPLOYEE TELLS ME THAT THE REFRIGERATED ITEMS ARE ACTUALLY
NOT DONE BY WEIGHT BUT RATHER THEY'RE MONITORED THROUGH TINY LITTLE CAMERAS IT TAKES ME A MINUTE
TO BE ABLE TO FIND THE CAMERAS BUT AT LAST I FINALLY DO THEY'RE LITERALLY IN THE PRICE TAG
OVERALL THIS ENTIRE EXPERIENCE REALLY IMPRESSES ME EVEN HOT FOOD CAN BE LINKED UP TO MY LOCATION
BECAUSE I'M HOLDING MY PHONE SO I THOUGHT FOR SURE THERE WOULD BE SOMETHING VERY DIFFERENT BECAUSE
I'M NOT PICKING IT UP IT'S NOT BY WEIGHT BUT LET'S SEE HOW THIS WORKS BECAUSE EVEN THINGS
LIKE ORDERING A FRESH SLICE OF PIZZA IS ABLE TO CORRELATE TO MY ACCOUNT JUST BY HER HANDING
ME THIS JUST BECAUSE I'M STANDING RIGHT HERE IT KNOWS THE TECHNOLOGY KNOWS THAT I'M THE ONE TAKING
THIS PIZZA JUST THE SAME WAY I WOULD LIFTING A PRODUCT FROM A SHELF OKAY BUT WHAT ABOUT THE HOT
FOOD SECTION WHICH IS FAMOUS AT WHOLE FOODS THAT'S USUALLY CHARGED BY WEIGHT BUT AT THIS NEW LOCATION
YOU WILL PAY A FLAT FEE INSTEAD OF PAYING BASED ON HOW MUCH FOOD YOU TAKE A SMALL BOX WILL COST
YOU ELEVEN DOLLARS A LARGE BOX WILL COST YOU SIXTEEN DOLLARS SO NO MATTER WHAT YOU PUT INSIDE
WHETHER IT'S LETTUCE OR SALMON IT WILL STILL BE THE SAME PRICE I TRY TO STUFF MY BOX WITH THE
PRICIEST ITEMS I CAN FIND LIKE DEVILED EGGS AND STUFFED GRAPE LEAVES I ACTUALLY LOVE TO START
LIKE MY DRINK BEFORE I ACTUALLY GO TO THE CASHIER BUT RIGHT NOW IT SHOULDN'T REALLY MATTER BECAUSE
I'VE ALREADY PICKED IT UP I'M STILL GONNA WALK OUT WITH THIS BOTTLE IT SHOULDN'T MATTER BASED
ON WEIGHT EVEN THOUGH IN A NORMAL GROCERY STORE IF YOU DO SELF-CHECKOUT IT WON'T LET YOU WEIGH THIS
BECAUSE IT WON'T MATCH IF YOU STARTED DRINKING THE DRINK BUT I'M JUST GONNA DRINK IT I DON'T THINK
THAT SHOULD MATTER OKAY SO NOW IT'S TIME TO LEAVE I'VE FILLED UP MY BAG AND IT'S TIME TO WALK OUT SO
I JUST HAD TO SCAN OUT AND AS I SCAN OUT THERE'S A TURN STYLE AND I'M GOOD TO GO AS YOU WALK OUT
YOU HAVE TO SCAN YOUR QR CODE ONCE AGAIN TO EXIT AND THAT WAY IT WILL AFFIRM THAT YOUR ITEMS ARE
CORRELATED TO YOUR ACCOUNT AND JUST LIKE THAT YOU JUST WALK OUT NO CASHIER THAT'S THE WEIRDEST
FEELING EVER YOU FEEL LIKE YOU'RE STEALING OVERALL THE ENDING IS SUPER WEIRD BECAUSE I'VE NEVER JUST
WALKED OUT OF A STORE LIKE THAT SO IF THIS TECH IS GOING TO BE HERE TO STAY THIS WILL DEFINITELY TAKE
SOME GETTING USED TO HOW DO YOU KNOW IF IT WAS AN ACCURATE CHARGE SO IT'S GOING TO TAKE ONE TO
TWO HOURS FOR ALL THE DATA TO CALCULATE AND THEN I'M GOING TO GET AN EMAIL OR I'LL SEE A RECEIPT
IN THE APP BUT I'M REALLY CURIOUS IF THIS IS GOING TO BE ACCURATE BECAUSE I'VE USED THIS TECHNOLOGY
AT THE STARBUCKS IN NEW YORK SAME TECHNOLOGY MADE BY AMAZON AND IT SEVERELY UNDERCHARGED ME BY 26 GO
CHECK OUT THAT VIDEO IN FACT I FELT SO BAD I WENT BACK THE NEXT DAY TO SEE WHAT I SHOULD DO CHECK
THAT OUT TO SEE WHAT HAPPENS AN HOUR AFTER I LEAVE THE STORE I GET AN EMAIL RECEIPT AND I'M IMPRESSED
TO SAY THAT THE RECEIPT IS EXACTLY CORRECT THIS STORE EVEN NOTICED THAT I PICKED UP A 10
CENT SHOPPING BAG NOT EVERYBODY ACTUALLY USES THE TECHNOLOGY THERE WERE A NUMBER OF PEOPLE I WATCHED
THAT DIDN'T WANT TO HAVE TO GET OUT THEIR PHONE THEY DIDN'T WANT TO HAVE TO USE THE BARCODE
AND THEY JUST WANTED TO DO IT THE OLD-FASHIONED WAY WHICH IS REALLY FUNNY TO ME ONE WOMAN IN
PARTICULAR HAD A TON OF GROCERIES HER CART WAS ABSOLUTELY FILLED AND YOU CAN TELL THE CASHIER WAS
LIKE UH WHY DIDN'T YOU JUST SCAN IN WITH YOUR APP BECAUSE THEN YOU DIDN'T HAVE TO TAKE OUT ANY OF
THIS YOU COULD HAVE JUST GONE STRAIGHT TO YOUR CAR AND IT TOOK LIKE 10 MINUTES FOR HER TO ACTUALLY
TAKE OUT ALL HER STUFF FROM THE CART PUT IT ON THE CASH REGISTER AND CHARGE IT AND I THINK IT'S GOING
TO TAKE SOME GETTING USED TO I THINK IT'S GOING TO TAKE A LOT OF GETTING USED TO A LOT OF PEOPLE
ESPECIALLY IN THE U.S ARE PARANOID ABOUT PRIVACY AND SECURITY AND THEY DON'T WANT AMAZON OR ANY
COMPANY TO HAVE ANY MORE DATA THAN THEY ALREADY DO BUT TO ME IT'S A NO-BRAINER OF COURSE YOU SHOULD
USE THE APP IT'S THE FUTURE AND IT WAS SUCH AN EASY WAY TO SHOP IT'S DEFINITELY UNNERVING I FELT
LIKE I'M STEALING SO MANY TIMES ESPECIALLY WHEN I PUT ITEMS DIRECTLY IN MY POCKET AND ALSO IT'S
INTERESTING BECAUSE YOU THINK THAT A CASHIER-LESS STORE IS NOT GOING TO HAVE A LOT OF STAFF AND A
LOT OF PEOPLE WORKING THERE BUT ACTUALLY IT WAS THE OPPOSITE THERE WERE MORE PEOPLE WORKING THERE
THAN YOU WOULD SEE IN A TYPICAL GROCERY STORE THEY WERE DOING INVENTORY THEY WERE REFILLING AND
RESTOCKING THE SHELVES IT'S ALSO A BRAND NEW STORE SO I IMAGINE AMAZON CORPORATE HAS ITS EYE ON THIS
STORE AND IS REGULARLY CHECKING DATA SEEING HOW IT'S WORKING SEEING WHAT'S NOT WORKING SO THERE
ARE A LOT OF EYES ON THIS STORE BUT IT'S KIND OF THE OPPOSITE OF WHAT I EXPECTED BUT REMEMBER GUYS
THIS ISN'T JUST A STORE THIS ISN'T YOUR LOCAL NEIGHBORHOOD STORE THIS IS ALSO NOW SERVING AS
A FULFILLMENT CENTER SO IF YOU WERE TO ORDER STUFF ONLINE THIS IS WHERE IT COMES FROM YOU HAVE PEOPLE
THAT ARE GOING TO FULFILL YOUR ONLINE ORDERS AS WELL SO NOW YOU HAVE A DISTRIBUTION CENTER IN
THE MIDDLE OF YOUR NEIGHBORHOOD BUT IT ALSO SERVES AS A GROCERY STORE FOR CUSTOMERS TO GO AND VISIT
I WAS KIND OF SHOCKED WHEN THE GUY TOLD ME THAT IF FRUITS AND VEGETABLES AREN'T THE SAME WEIGHT THEY
THROW THEM OUT AND THEN HE WAS QUICK TO CHANGE HIS HE HE SAID THAT THEY THROW THEM OUT AND THEN
HE'S LIKE OR DONATE THEM BUT LIKE IMAGINE THAT THIS IS SUPPOSED TO MAKE EVERYONE'S LIFE EASIER
IMAGINE FINDING AN APPLE OR A WATERMELON THAT'S WEIGHS TOO MUCH AND NOT BEING ABLE TO SELL IT
BECAUSE IT'S NOT GOING TO TAKE IT'S NOT GOING TO WORK WITH THE TECHNOLOGY LIKE THIS IS SO BIZARRE
TO ME UNLESS IT'S LIKE A PACKAGED GOOD PACKAGED GOODS ARE REALLY EASY TO WORK WITH THIS TECHNOLOGY
BUT WHEN IT COMES TO FRUITS VEGETABLES THINGS LIKE THAT IT'S MUCH MORE OF A PAIN FOR THEM TO
FIGURE OUT THIS TECHNOLOGY USUALLY IN THE HOT FOOD SECTION WHOLE FOODS CHARGES YOU BY WEIGHT
WHICH IS GREAT SOMETIMES YOU'RE HUNGRY SOMETIMES YOU'RE NOT THAT HUNGRY BUT NOW YOU HAVE TO FILL
UP YOUR BOX BECAUSE IT'S 11 FOR A BOX AND IT'S SO CRAZY TO ME THAT THEY'RE DOING THIS BECAUSE
YOU COULD FILL UP A BOX WITH BREAD WHICH IS VERY CHEAP OR YOU COULD FILL UP A BOX WITH SALMON WHICH
IS VERY EXPENSIVE SO I THINK THEY THEY CRUNCH THE NUMBERS AND THEY REALIZE THE BEST WAY FOR THEM TO
TRY AND NOT LOSE MONEY OFF THIS IS TO CHARGE YOU 11 PER BOX THAT'S A LOT THAT'S A LOT FOR
A SMALL BOX I TRIED TO GET THE MOST EXPENSIVE THINGS I COULD THINK OF WHICH WERE LIKE DEVILED
EGGS AND STUFFED GRAPE LEAVES BUT I STILL FEEL LIKE I PAID WAY TOO MUCH FOR A SMALL LITTLE BOX
UNLESS IT'S SALMON OR SOMETHING I DON'T SEE WHY THIS MAKES ANY SENSE FOR A CUSTOMER TO DO A FLAT
FEE BASED OFF OF A BOX I THINK THEY'RE GOING TO HAVE TROUBLE WITH THAT I THINK THEY'RE GOING TO
HAVE TO SOMEHOW GET THEIR HOT FOOD AND SALAD BAR OPTIONS BACK TO PAYING BY WEIGHT LET ME KNOW WHAT
YOU THINK IN THE COMMENTS WOULD YOU DO WALK OUT TECHNOLOGY WOULD YOU SCAN YOUR APP AND JUST PUT
STUFF IN YOUR POCKETS AND DO YOU THINK THIS IS THE FUTURE OF THE GROCERY STORE NO MORE CASHIERS
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