[MUSIC]
Welcome to the Census Bureau's ROCKiT simulation experiment.
This is what operations will actually look like on the ground
as we manage the two ROCKiT panels
from Maricopa County, Arizona.
It is extremely different
than the way we've done censuses in the past.
Before, we would meet at McDonalds in the morning
and would pass out binders and maps then we would give
out work assignments to the Enumerators.
We would also meet with them every morning
and we would collect their D-308 payroll forms.
Now what we're doing is we're actually giving their assignment
to them via the COMPASS device.
They'll receive their text message in the morning,
they'll open their device,
they're already routed the way they should go for the day
of all their case assignments.
We've got our simulated set of enumerators,
so whenever they have a problem, they're escalating
that to the LSO level
and sometimes the LSOs are escalating that to our FMOs here
in the office if there is something that they can't handle
or they need approval for.
That one is actually a working alert, so I will send out a -
you know, a "great job on working your alerts
in a timely manner" so we're looking good here.
We've kind of input a lot of real-life situations
that will come up in the field into the simulation
so these scenarios that are coming
up we think are probably pretty common things
that are gonna come up in field and all this data updates
on the fly - we're not looking at day-old data -
we're not looking at 3-hour-old-data -
this is happening - this is probably 10 seconds old.
One thing that it's really good for is to track changes
in enumerators and their work schedules and availabilities.
This is good data to use to kind
of monitor your team's performance and progress.
This MOJO system is amazing - coming from the 2010 Census
as an Area Manager, I can see how far we've come
from paper to automation.
I can really see this being a cost-saving effort.
These are my LSOs up here.
We have alerts that are generated,
alerts that are resolved, and alerts that are live.
It's amazing - SIMEX is flawless.
I've had previous experience
from three decennials: 1990, 2000 and 2010.
We had more paper, but with SIMEX
and what we call our MOJO system,
we are able to connect actions to thoughts.
We can send it out to those local supervisors
and they can impart that data on the enumerators
and we can resolve things quickly - very flawlessly.
Leila is ahead and she has additional resources
that we can more over and that can happen instantaneously
and that was never the case before.
It would take days and possibly weeks.
[MUSIC & SIMEX team talking to staff]
There's a huge paradigm shift.
We're no longer expecting people to dig through reports
and figure out where the issues are.
The system ought to be smart enough to tell them
"You've got somebody with a lot of short interviews" -
there's something wrong.
You can't possibly enumerate somebody in two minutes
and get quality data out of them.
We never had an idea of when enumerators were actually
out there working or not.
So, the fact that we've got this real-time data coming
in about whether someone has synced their COMPASS device,
has picked up the assignments, and are actually
out there working is a huge step for us.
This gives us a better feel
for where the work is actually getting done in the field,
and where we need to assign resources in the future
if work is not getting done.
[MUSIC & questions being asked by attendees]
My only advice: Don't set your targets too low.
At UPS, 10 years ago, we did a re-engineering effort
and reduced 85 million miles driven a year.
No one would've believed we could have done that
and I think there is more to gain than you think.
You're going to find more benefit and you're going
to make bigger changes to this organization than you expect.
Leila: I love it, love it...
For anyone in the future in the role of FMO,
I would definitely say let MOJO work for you.
Let MOJO guide you on how to do your work - it would be the best
and most efficient way to get your job done.
Luke: If she submitted that she speaks Spanish then
and she doesn't speak Spanish then we might have
to take some action from that.
Leila: Oh Definitely...
With seeing how well the system is working so far,
I'm excited to get out there and see what successes we have
and see what we can fix as well.
[MUSIC & SIMEX team presenting]
It brings us mass efficiency - it brings us
into the 21st Century.
It gives us that gateway to the future.
Let's walk before we run, but we're actually starting
to deploy that technology early on.
[MUSIC]