hi there I'm drew badger the world's
world's number one english fluency
fluency guide and it is a pleasure
pleasure to welcome you to something
something new on the channel as I
I usually do and in the same way that
that i recommend you try different
different things you try using your
your English try using different expressions
expressions even different accents
accents until you find something that
that really fits and something that
that really works well for you I
I do the same thing on the YouTube
YouTube channel because we have lots
lots of different learners that come
come to the channel and the most of
of them are at roughly the same level
level usually intermediate learners
learners that want to become fluent
fluent speakers they have kind of
of different reasons for wanting to
to get fluent so
so some of them maybe it's for business
business some of them are just for
for personal reasons maybe you're
you're over 80 years old like some
some of our learners are and they
they just really like learning for
for fun
for fun so
so for all of these people we try
try to experiment with different things
things and see what people enjoy but
but in this video i wanted to try
try something I haven't done on the
the channel before I don't really
really talk about business english
english and I'll explain why in a
a minute but this thing because I
I continue to get requests for things
things like this I
I thought it would be a good idea
idea to bring this up in a video lesson
lesson
lesson so
so we're going to talk about what
what i call conversational business
business English conversational business
business english now one of the most
most important things I want you to
to know about learning business english
english and again this is the reason
reason i don't really cover specific
specific business english is because
because there isn't really well they're
they're kind of two problems the first
first one is that there may be specific
specific things for your industry
industry
industry maybe
maybe you work at a call center maybe
maybe you're a doctor or a lawyer
lawyer or a web designer or whatever
whatever else you may happen to be
be there a specific technical language
language that really is kind of too
too specific for what we do on this
this channel and I don't really want
want to make something just for doctors
doctors are just for whatever so
so I like to keep things broad enough
enough that lots of people in different
different industries can use them
them especially for specific business
business purposes but the other reason
reason that I don't really talk about
about quote unquote business english
english so much is that the truth
truth is that when you're even dealing
dealing in a business capacity with
with people that you're still dealing
dealing with people lots
lots of people if they try to think
think about selling to other businesses
businesses are getting people to do
do things in a business rather than
than trying to sell to an individual
individual they think they have to
to sell in a different special way
way or you some kind of special vocabulary
vocabulary and this is the business
business English that lots of people
people would like you to learn so
so people make money selling business
business english courses when really
really what you should be using is
is the conversational business English
English that I use when I'm just doing
doing regular business i'm talking
talking with people or I'm sending
sending out emails or anything like
like that so I'm communicating with
with people in a professional way
way but i'm still being casual about
about it
about it and
and this is one of the really nice
nice things about English so Japanese
Japanese as an example this is something
something where you really have a
a very specific way of communicating
communicating with people especially
especially in business situations
situations and there's a whole separate
separate level of the language that
that you have to understand if you
you don't know that then people will
will look at you in a different way
way so it's really a much more stark
stark contrast between regular conversational
conversational Japanese and then what's
what's professional but in English
English these two were really quite
quite close together so there are
are some really more professional
professional sounding things you say
say but really in order to persuade
persuade people to get people to take
take action whether this is within
within your own company or this is
is clients or customers or whomever
whomever else you're dealing with
with
with it's
it's really important to use the kind
kind of casual or conversational business
business english and this is where
where your blending the two of them
them together so
so you're able to use things and people
people often ask me about this as
as well is it okay if I use the things
things like what i teach and master
master English conversation is it
it okay if we use those in business
business situations as well and yes
yes most of the time it is unless
unless I specifically say in a video
video lesson that it's not so I thought
thought I would give you one thing
thing just to test this idea to see
see if people are interested in learning
learning more conversational business
business english and if you are i
i can make some more videos about
about it so if you like this video
video do
video do click
click that like button do put down
down in the comments below this video
video about specific situations you
you like to learn and if it's not
not too specific probably
probably the best responses i could
could get our things that I can help
help learn a whole bunch of people
people in different industries with
with so this could be customer service
service and what kinds of things they
they can use or
or when you're dealing with customers
customers or sales or certain things
things like that certain ways of motivating
motivating people and these are exactly
exactly the same kind of conversations
conversations again that i teach and
and master English conversation and
and that I used successfully in my
my own business so
so let's get started today I thought
thought I would kind of take a few
few things that are for customer service
service and you can use these whether
whether you're a waitress or waiter
waiter working at a restaurant or
or if you're doing a call service
service employee job something like
like that where you have to deal with
with customer service on the phone
phone or if you're sending emails
emails that kind of thing it doesn't
doesn't really matter even if you're
you're talking on the phone but again
again these are conversational ways
ways of expressing normal things that
that you could say in a more professional
professional sounding way but i guess
guess at the base of things at the
the base the most important thing
thing you have to remember about all
all this is that you're talking to
to a particular person number one
one but you should kind of speak with
with that person how they expect to
to be spoken to so
so what this means is that when you're
you're dealing with maybe a casual
casual situation as i am usually in
in business then i'm using casual
casual language but if you're speaking
speaking with someone and they're
they're very professional and you
you you look at their language and
and they see wow this is a really
really very professional person and
and they're really trying to use a
a lot of difficult and very formal
formal language that you should mirror
mirror that kind of thing but again
again in English most
most people are giving the kind of
of casual business english and using
using those expressions that you would
would still here in a regular conversation
conversation but it's just in a business
business setting so I thought the
the first one I would give again all
all three of these I'll just cover
cover three things that are related
related for customer service and the
the first one is could you give me
me a moment or
or could you give me a minute now
now any time someone asks you anything
anything whether you're a waiter if
if like let's say someone asks i might
might may I you know can I get some
some help over here like you're a
a staff person at a clothing store
store or something like that where
where you're on the phone and people
people are asking you for your time
time or they're asking you a question
question and maybe you want them to
to wait for a second you can just
just say oh could you give me a minute
minute
minute and
and when this blends it becomes could
could jus
could jus could
could you give me a minute could you
you give me a minute or
or could you give me a moment one
one of those things could
could you give me a moment could you
you give me a minute now you can also
also talk about kind of related to
to this is let me check on that let
let me check on that so as an example
example i'm in a restaurant on a server
server there and someone says oh can
can I get like a special vegetarian
vegetarian order of this you know
know noodle dish or something like
like that
like that I
I say Oh could you give me a moment
moment let me check on that let
let me check on that or the same thing
thing if i'm doing sales all over
over a computer or by email or telephone
telephone and someone is asking a
a question about something I'm asking
asking okay i'm going to answer them
them but first let me check on that
that
that so
so to check on something this means
means to check that finger to get
get verification about something but
but again it's a perfectly fine situation
situation or a perfectly fine phrase
phrase used for business situations
situations so let me check on that
that for you can i check on that for
for you
for you so
so again if I'm the server at a restaurant
restaurant oh let me check on that
that for you like if you say oh I've
I've been waiting for my food for
for 10 minutes do you know where it
it is or how much longer will it
take
take Oh
Oh could you give me a moment let
let me check on that and then after
after you say that let me check on
on that you can reassure people that
that i will quickly come back with
with an answer and i will say I i
i will be right back or I will get
get back to you to be right back or
or to get back to you so
so to reply to reply or to respond
respond to someone this
this is really just a normal everyday
everyday word you can use to reply
reply or to respond but casually and
and conversationally even in conversational
conversational business English you
you can talk about getting back to
to someone so if someone sends you
you an email or they ask you a question
question
question you
you can say oh could you give me a
a moment let me check on that I'll
I'll get right back to you or I'll
I'll get back to you so
so i'll check on something for you
you and i'll get back to you so
so if i go to a shoe store for example
example maybe the clerk is there and
and I say oh do you have this shoe
shoe in size 18 or whatever my shoe
shoe size it and
and they say Oh could you give me
me a moment let me check on that and
and I'll be right back we'll be right
right back or I'll get back to you
you
you so
so usually when you're replying or
or you're responding to someone if
if you're physically there you come
come right back where you will be
be right back like the clerk at the
the shoe store but
but if you're in a situation where
where you're on the phone or email
email something like that you're talking
talking about replying back to that
that person then you will get back
back to them so
so let me check with my boss let me
me check on that and I will get right
right back to you so
so this is a really casual simple
simple way conversationally of having
having a business interaction where
where your again you're being formal
formal you're being polite but you're
you're still being conversational
conversational and the most important
important part about conversational
conversational business english is
is that you're using the conversational
conversational English that actually
actually native speakers would use
use and the more like as an example
example if I'm talking to someone
someone i know pretty quickly when
when i'm on the phone with someone
someone in a call center for customer
customer service or something like
like that where they are because of
of the language that they use so it
it really doesn't matter about the
the accent so much usually I can tell
tell ok this person is in America
America where they are in India or
or there in the Philippines or wherever
wherever they are but
but it's the language they use that
that I'm really listening to so
so if they say oh I will respond quickly
quickly or i will reply back to you
you then I know they're learning that
that more formal English and that's
that's what they have to use but if
if they want to address me in a conversational
conversational way a way that makes
makes me feel more relaxed way that
that that me that them like slipping
slipping over my words here but a
a way that makes me sound more i guess
guess more comfortable and enjoying
enjoying that conversation having
having a much more pleasant experience
experience the more native they sound
sound and the more casual and conversational
conversational the more I can enjoy
enjoy that so
so when you're using these phrases
phrases and expressions it's important
important to mirror the kind of people
people you are you should maybe check
check with your company or whatever
whatever in your business capacity
capacity whatever that happens to
to be but just remember in general
general in English conversational
conversational business english is
is a great way to communicate it's
it's exactly how I communicate I'm
I'm still professional but i'm using
using native language that most people
people can understand and so that
that way i developed a really good
good
good rapport
rapport with people and that helps
helps me develop better relationships
relationships with them well
well if you have enjoyed this video
video again do give it a like if you
you have any questions remember
remember i will be right back where
where I will come right back let
let me check on that for you or let
let me check on that and could you
you give me a moment could you give
me
me a minute and i will look forward
forward to seeing you in the next
next video if you have any questions
questions or comments again to put
put them down in the comments section
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to seeing you in the next video assuming
assuming we make more of these have
have a fantastic date bye-bye
bye-bye
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