fixing paper jams for hp
nv6000 envy pro 6400 deskjet plus ink
advantage 6000
and 6400 printer series
if you're in the middle of a print job
and your printer stops feeding pages or
a paper jam error displays
follow these steps to clear the paper
jam first
check for jammed paper in the printer
push in the output tray
and lift the ink cartridge access door
by using the recessed areas on the sides
of the printer
until the lid locks into place wait
until the cartridge is idle
and silent then disconnect the power
cord while the printer is still turned
on
move the print carriage all the way from
one side to the other
and remove any paper or objects which
may be stuck in the ink cartridge access
area
carefully remove any jammed paper you
find
locate the paper path cover and pinch
both tabs together
to lift it out of your printer remove
any jammed paper you can see
by pulling it out carefully but firmly
with both hands
next lift the flip gate on the duplex
rollers and check for any more jammed
paper
with all jammed paper removed lower the
flip gate back down
reinsert the paper path cover by
pinching the tabs together
and then lowering the cover into place
align the posts on the sides of the
cover with the alignment track
on the printer and slide them into the
slot
press the cover down and then release
the tabs to lock the cover
in place close the ink cartridge access
door
pull out the input tray and remove any
paper still in it
use a flashlight to look inside the
input area and remove any jammed paper
or other objects that shouldn't be there
put one hand
on top of the printer to steady it and
turn it on its side
to access the cleanout area underneath
carefully remove
any objects that shouldn't be there or
any jammed paper using
both hands check for any torn paper in
the paper pick rollers
and remove it carefully turn the printer
upright again
now reload paper adjust the paper guides
and close the input tray
open the ink cartridge access door and
remove any loose objects that might have
shifted when you turn the printer over
then close it again
if the error persists clean the paper
feed rollers
dust paper fibers and other small bits
of debris can cause paper jams
and errors for this step you will need a
clean lint-free cloth
and distilled water with the printer
turned on
disconnect the power cord from the
printer and unplug the cord from the
power source
lift the ink cartridge access door using
the recessed areas on the side
until the lid locks into place remove
the paper path cover
by pinching the tabs together and
lifting it out of the printer
dampen a clean lint-free cloth with the
distilled water
and squeeze to remove excess water
press the cloth against the rollers and
gently rotate the rollers upward with
your fingers
to remove dust and dirt then leave them
to dry
for 10 minutes reinsert the paper path
cover by pinching the tabs together
and then lowering the cover into place
align the posts on the sides of the
cover
with the alignment track on the printer
and slide them into the slot
press the cover down and then release
the tabs to lock the cover in place
close the ink cartridge access door
now clean the rollers under the printer
secure the printer
and scanner lid by placing your hand on
top of the printer
before turning it on its side open the
input tray
to expose the paper roller underneath
using the same method with the damp
clean cloth rotate the roller to clean
it
then allow it to dry
close the input tray and carefully turn
the printer upright again
plug the power cord back into the
printer
and the printer will automatically power
on
if the issue persists service the
printer contact hp
for service and warranty options
you