Andrew: Hey, Sharon.
Welcome to your first crazy day.
We are already running behind backed
up so we need to work fast.
Dr. Jane Mitchell: Good morning everyone.
We are really busy today, all the more reason
to take a few minutes during our morning brief
to discuss our patients for the day.
But, first, I want to welcome Sharon
to her first day on the job: Welcome.
The most important thing to remember here, Sharon,
is that we work as a team.
If anything concerns you at all, please feel free to bring it
to my attention immediately.
You can do that by saying, "Dr. Mitchell, I am concerned"
or "I am uncomfortable".
And please feel free to repeat an issue
that you feel is important that I need to know.
Okay, Andrew, let's begin.
Please update us on any information we need to be aware
of regarding patients today.
Andrew: Thanks, Dr. Mitchell.
Today, the most important thing is we have two patients,
a father and son, with the same name: John Ford.
They're scheduled 30 minutes apart.
The father is having an extraction,
and the son is having two fillings put in.
So, what I've done is I made two stickers "Senior" and "Junior"
to put on their charts so we can easily remember.
Dr. Mitchell: Does anyone have any questions, concerns?
-Remember, even though we're busy today,
feel free to call a quick huddle to discuss any change in plans.
Then we'll touch base briefly after lunch
to see how we are doing
and if there are any late afternoon changes.
Andrew: Great.
Dr. Mitchell: Thank you.
Andrew: Correct.
Can you hold one second, please?
Yes?
John Ford, Jr.: I'm John Ford.
I'm here for an appointment with Dr. Mitchell.
Andrew: If I could have you sign in.
Thanks for holding.
Right.
Okay, we'll give you a call right back.
Thanks.
John Ford Jr., correct?
John: That's right.
Andrew: Great.
Please have a seat and we'll be right with you.
Sharon: Hi, Andrew, just confirming:
the patient is John Ford Jr. as it says on the chart.
Correct?
Andrew: That's correct, Sharon.
Thanks for checking.
Sharon: Hi, John Ford Jr.?
Please follow me.
Andrew: Hi.
May I help you?
[Kate Bell:] Hi.
I'm Kate Bell.
I'm here to see Dr. Jane Mitchell.
Andrew: Hi, Miss Bell.
Dr. Mitchell is seeing an emergency right now,
so she's running a little behind,
but she should be done shortly.
Would you please take a seat?
Kate: Okay.
Thanks.
Sharon: Kate Bell?
Hi, follow me.
Dr. Mitchell: Hi, Kate.
Let's take a look at that tooth.
Okay, we're just going to numb you up here
and we'll get started.
Sharon, can you adjust that light a little, please?
I can't see very well.
Sharon: The bulb is out.
I'll go look for one.
I think Andrew is gone.
Maybe I can find one.
Sorry, Dr. Mitchell, Andrew is gone for the day,
and I can't find any bulbs.
I'm really concerned about the light.
I'll go get the loops with the light.
Dr. Mitchell: Never mind, Sharon.
This is a pretty straightforward job,
and poor Kate has been waiting a long time.
You should be numb now, Kate, so we'll go ahead and get started
and get you out of here.
Sharon Dr. Mitchell, I am concerned.
I would feel more comfortable if we had better light.
Dr. Mitchell: You're right, Sharon.
It will only take a few minutes.
Why don't you go ahead and get the loops for the light..
Dr. Mitchell: Well, I hope you had a good first day, Sharon.
It was busy, but I think we worked well as a team.
And thanks for speaking up about the light.
You were right.
We probably ended up finishing faster,
and it was certainly safer with better light.
Sharon: Thanks, Dr. Mitchell.
Dr. Mitchell: See you tomorrow.