hey it's dr amanda with straight smile solutions street smile solutions.com and today i'm just
doing a quick public service announcement because there's something funky going on with clinchex
6.0 and i'm not the only one that's noticed it i've had quite a few doctors that have noticed
it independently so in the last couple weeks i'm really recommending that and maybe this has been
happening for longer and i just only noticed it now but if you you know what can you submit a case
through clin check and you're going through the submission process and there's that section that
says you know let us know if you don't want attachments on certain teeth you know mark
them out for crowns bridges baby teeth etc etc etc right not even just sorry attachments not movement
but attachments so um if you don't want them on certain teeth you have veneers you have crowns
you know you have implants block these teeth out and we won't put attachments or buttons
on them right you'll still move them but you won't put attachments on them that section so
you know we're really good with our clients and also our clients are really educated in terms of
learning to use that feature and the weird thing happens is that you'll get to a point a couple
iterations later down the road where after you've already assumed if you told them not to
put attachments on certain teeth and attachments randomly appear on these teeth that you asked
them not to put it so i don't know if it's a software glitch or just some type of confusion
but i always trusted that if i told them don't to put them not to put them on certain teeth
that they wouldn't do it and they wouldn't show up later and i don't have to keep double checking
that part of the clinchack so evidently they've been putting them on and i've probably seen
five this week alone where we told them not to and later they show up you know further down
so just double double check i would say before you approve that clint check if you know the patient
has crowns go back to your panel which is why it's always great to upload your pano you know um
now they're not going to look at it unless you tell them to but it's always great to upload
that panel just so you have it available and you can double double check to make sure the teeth you
have crowns don't have attachments or buttons on them just because what's gonna happen it's
gonna get to your delivery appointment and then you're gonna be like shoot you know um
i mean in theory you could still deliver it and you could still go through but it's gonna have
that void on that tooth it's not going to move as efficiently because there's not going to be
attachment and it was assuming there was an attachment so it's not going to track
and it's even more of a huge issue like a huge issue if it's a express go light
moderate where you only get one refinement so you have to make sure and i don't think
a warranty fit counts as a refinement i'm pretty sure so if it happens but then again it's kind of
your fault because you approved the case without double checking so it's a bit of a gray area and
i have a few doctors going through this right now luckily they've all been comprehensive so
who cares right because it's covered you just you know just a slight inconvenience that you have
to do through warranty fit unfortunately through warranty fit for the most part they usually make
you do on your scan which is kind of a hassle you can always call and explain what happened
and maybe they'll let you use the old scan so far we haven't been too lucky with that when this has
happened so it's just an extra appointment it's a hassle um like i said you might as well just redo
it because it's not going to track so you know and it's going to look funny to the patient it's
just a bit embarrassing so double double check before you hit accept is is my suggestion and
certainly the cases i'm working on i'm gonna start double double double checking
even if we knew we blocked them out because after the fourth or fifth one in one week i'm like oh my
goodness i don't know what is going on at online technology but i hope they listen to this message
and i hope they find where this glitch is and what is going on there needs to be a better way
certainly we had a lot of issues going on with you know the bite being unbalanced and they really
came up with that green light red light system which was brilliant i'm really appreciative and
they says you know fix it don't fix it leave it that's been really helpful it's really helped
to fix a lot of things but i hope with this whole crown thing when you ask for it that
maybe there's like a different color they can put the tooth or something just as a reminder
because just like they do with the implants um and the bridges where they make it gray
i would love them to do something similar so align technology if your team and r d team is
listening to this your development team i would love for you to do something about this because
it's getting frustrating and i'm not the only one that's frustrated alright thanks so much