Hello, and welcome to the first video in our how-to series
where we look at the different types of Portal forms
and when best to use them all
These videos are designed with flexibility in mind
and to cater to the viewer’s needs.
In this video, I’ll be comparing each of main form categories
and giving suggestions as to situations where these may be required.
While not intended to be an exhaustive guide, I hope that this series remove some of
the confusion around the different Portal forms and helps you to avoid delays from having to resubmit.
There are three main forms that Energex or Ergon can require: Enquiries, Connects (otherwise known as a CX) and
Electrical Work Requests (or EWRs). Depending on your situation, you may need to use one, or all of these to complete work for the customer.
So first, what is an enquiry? An enquiry form is a way for either yourself or the customer to obtain further information or confirmation
before proceeding with a full application. This is often needed for customers who have recently bought a block of land or looking to confirm
a major change is viable before going ahead. Some examples where this is useful include:
In general, the best option is to submit one as soon as you know it’s needed.
This is especially important for Supply Availability or an Asset Relocation enquiry,
because assessment for these enquiries can significantly delay the completion of the work or require a Network Project in order to complete.
So what is a Connect (CX)? A Connect is the first application step for a new connection, or where there are
significant changes to the point of supply or maximum demand at a given address.
They are also essential for Solar installations where a DER Record information is being created or changed
The Distributor provides a Network Offer based on the information in this Connect form, so it’s also important that it is as accurate as possible.
Again, if ANY service upgrades or POA works are being completed, these will still require a Connect. If in doubt, contact the Distributor to clarify the requirements first.
And finally, Electrical Work Requests (or EWRs)
The EWR certifies that all prerequisite works are completed by you as the Electrical Contractor, and the site is ready for the Distributor or Meter Provider
to complete their part of the request.
An EWR is required for any new, or existing connection. Even if the work only involves 3rd-party Metering Providers,
an EWR is still required to be sent through, so that the Distributor can forward this information to the relevant retailer.
Within South-East Queensland, the only exception for needing an EWR is in the case of Solar system changes,
such as changing the inverter or number of panels onsite. First-time installations will always still require an
EWR to ensure that a metering provider attends the site and completes the install.
In future videos within this series, you will see some common scenarios, and what actions are required in the portal.
As always, these are not your only support options available, and the Distributor website in your area
will have various resources and manuals that can also help you out. Alternatively, you can also contact the
Contractors Hotline in your area to gain assistance as needed during business hours.
I hope this video has gone some way to help you out with customer enquiries and thank you for watching. Goodbye.