Jennifer Masi:
So, I started my career in Publishing and I worked as an Art Director for different
trade publications, and then had children and decided to become a mom and started my
freelance business as a Graphic Designer.
And I was a designer for over 20 years, and then decided to start my own firm, called
Flutter.
I did that for about seven years, and decided to join my husband’s firm, which is called
Torque Digital, and that was about four years ago.
Torque Digital is a brand strategy and digital marketing firm in Chicago, in the West Loop,
and so we really help to brand and launch businesses, products, services, buildings.
So, we do a lot of commercial and residential real estate, and then we also do consumer
packaged goods.
Before Torque, I was running my own design firm and I was finding where I was doing all
the creative, I was running the business, I was doing the sales, I was doing all the
paperwork, and I needed to start to hire freelancers and start to build my business.
So, I think I found out about Artisan through a friend, and I called them up and I met my
rep, who I love and became just, she became like my total resource.
When I am choosing a creative staffing agency, one of the most important things, for me,
is service, and I need to be able to have a great relationship with somebody, where
I can say, “Here’s all the details of the project.
Here’s what I need.”
And then, the other key important piece is the creative, like, am I going to have candidates
that are going to fit my need, that are going to be high-caliber, that are going to do the
job correctly, and then, again, it goes back to service.
I need to be able to have an open communication in a way that if something’s not going right,
I can talk to them.
If I need a replacement, I would get that quickly.
And Artisan is very flexible.
They’re also...
I’m the most important thing to them, so they will absolutely help me.
“Is it price?
Is it the person?
Is it..?”, you know.
So, I’m kind of telling them, “This is what I need,” and then, they’re showing
me the options that they have.
The reason I chose to partner with Artisan is, I was referred to them and I immediately
liked my first interaction.
So, the first job I called them on, they were very responsive, they gave me a lot of great
candidates to choose from, and then I found somebody that I was really happy with.
My experience with Artisan has been that they know their talent very well, so when I come
to them and I have the specifics of a job and the type of person that I want, they know
which talent would be appropriate.
A word that describes my relationship with Artisan is “collaborative” because when
I have a problem, they will work with me to provide a solution.
Working with Artisan allows me to grow my capability on an as-needed basis, and so,
I can then budget and run my business more efficiently.
If somebody called and asked me, “Why should I do work with Artisan?”
I would say, “Because they are going to be able to help you.
They’re going to give you the service and the talent that you need.”
I would recommend Artisan because I know that whoever I recommend them to is going to get
the same level of service and quality that I get.