[XYLOPHONE PLAYING]
SPEAKER: Imagine a customer comes to you today
who wants to move to the cloud.
Perhaps they want to get better insights from their business
data, or they want to solve a complex problem
with machine learning.
Knowing how to begin that journey
or how to structure it well can be challenging.
With that in mind, I want to introduce you
to the Google Cloud Professional Services Organization, or PSO.
PSO's mission is to help customers and partners get
the most out of Google Cloud products.
So how do we do this?
By dedicating our expertise to meeting customer business
challenges and working with partners to support
complex customer projects.
This allows us to build and recommend solutions
based on our proven methodologies
and best practices gained from field experience.
We also aim to educate customers and partners on Google products
and to validate skills through certifications.
A key goal throughout is to enable our partners to deliver
exceptional value to customers.
So in this partnership, what role do Google and the partner
play?
Google provides strategic and technical
best practices through PSO service
offerings to our partners.
Partners offer a combination of field experience,
strong technical ability, and in-depth customer knowledge.
They leverage the PSO social services and assets
to structure and guide customer projects.
The pillars of PSO's business are
grouped into four categories.
The consulting services focus on successfully delivering
specific projects and services.
We have consulting service packages for both GCP and G
Suite.
Technical account management ensures the long-term success
of our customer's journey to the cloud.
Training and certification services
ensure that your staff or the customers
are brought up to speed quickly on the latest knowledge
of Google Cloud products.
And partner services focus on enabling and supporting
our partners.
These left three pillars are our service
offerings aimed at customers.
Partners may want to build a similar set of offerings
in their portfolio.
The partners services team is here to help them do that.
The service offerings represent the short-term project,
long-term advocacy, and learning perspectives
of customer projects.
To support the successful delivery of services, the PSO
team itself is divided into practice areas,
each focused on a product area or solution expertise.
Practice areas develop services and assets unique to their area
and customer needs.
So why is this important to you?
Well, it not only helps you understand
how our teams are structured, but also how
our services and partner specializations
are categorized.
For example, if you have a customer
with a machine learning project on GCP,
the type of best practices, watch points, and business
needs will be very different from what
would be needed for a customer focused on a G Suite
deployment.
So let's talk about the different methodologies
you can use.
As they are different technologies
with different goals, we have separate methodologies
for both GCP and G Suite.
Let's take a look at how these methodologies can help you
structure your cloud projects.
The Google Cloud Platform methodology
is based on a four-phase model of the customer's journey
to the cloud.
Assess, plan, deploy, optimize.
During the assess phase, the customer
is still questioning their readiness
to move to the cloud or GCP.
They require guidance to build confidence using GCP
and to assess feasibility of a solution.
During the plan phase, the customer
is convinced GCP is right for them,
but they require your expertise to plan for this journey
and to help design their solution.
Deploy is when you'd implement the proposed solution following
Google's best practices.
And in the optimized phase, when the customer already
has solutions running on GCP, you
bring expertise to improve and enhance existing workloads
and to ensure that the customer is still getting
the most out of the platform.
For each phase, multiple service packages
are available to help ensure you're meeting
your customer where they are.
The G Suite methodology is a four-phase model
for customer success.
Excite, enable, expand, embed.
During the excite phase, you engage with executive sponsors
to understand the customer's key business objectives.
By delivering workshops, you inform decisions and scope out
and plan the project.
The enable phase involves the technical deployment
where you migrate the customer from their legacy platform
to G Suite.
Here you also execute on the training, communications,
and support plans.
The expand phase is all about growing user adoption
of the G Suite services.
This is done by providing training, optimizing support,
and transforming business processes.
Finally, the embed phase aims to solidify G Suite
into the customer's business operations.
By measuring impact and promoting success stories,
you can help the customer to continuously innovate.
This phase helps to promote new service opportunities.
At each of these phases, we have different services and assets
designed to ensure success on the platform with high adoption
and return on investment.
So where can you find the tools, methodologies,
and best practices needed?
In Cloud Connect, the official community for Google
Cloud partners.
In the Professional Services section,
assets are shared with partners and organized by practice area.
For example, for infrastructure assets,
you go to that practice area.
And each PSO service offering, such as Cloud Start or Cloud
Plan, is comprised of assets that
will help you sell and deliver the service to ensure customer
success.
If I click into Cloud Plan Infrastructure for example,
you can see here that there are plenty of assets and documents
to get you started delivering these services.
You can see Cloud Connect as your main source
for PSO content.
But what if you need more training before you get
started delivering services?
The Google Cloud training site has everything for you
to make the most of Google Cloud technologies.
We offer learning tracks with fundamental to advanced level
training courses.
Let's take the Cloud Infrastructure learning track
as an example.
Here we see the Cloud Platform Architect
track, which has various courses for the different levels.
Can't be there in person?
You can complete some courses online and on demand.
Google has teamed up with Coursera
to offer Google Cloud courses online
so you can scale up from anywhere.
You can also click Find a Class to locate
a specific instructor-like class from one of our Google Cloud
authorized training partners with live and virtual options.
There are also self-paced labs in the form of Qwiklabs.
These hands-on labs provide a cloud environment
to help you learn new skills.
You can practice and build experience
using live cloud resources in an authentic GCP environment.
Once you've gained enough experience,
Google Certification Program gives you
a way to demonstrate your technical skills and expertise.
Lack of cloud skills and knowledge
is the biggest barrier to cloud adoption.
Grow your skills today.
So by now, you have an overview of the Google Cloud
Professional Services Organization, its mission,
structure, and methodologies.
And you've taken a look where you can find more resources
and training to partner with Google
and build your business further.
Thanks for watching.
[GUITAR PLAYING]