hi I'm Justin welcome to Oxford online
English in this lesson you'll learn
useful words and phrases to use at the
airport when's the last time you flew
somewhere did it go smoothly
or was it stressful
for your next flight let's make sure you
can communicate at every stage of your
journey this lesson will show you the
English vocabulary you need to do that
let's start off with the first thing at
the airport checking in
hello hello there where are you flying
to today I'm going to London and have
you checked in online already yes I have
but I was wondering can I change my seat
I have an aisle seat but I'd really like
a window seat if that's possible let's
have a look can I have your passport
please
yes of course thank you one minute let
me check whether there's another seat
available yes we can do that sir
excellent do you need a paper copy of
your boarding pass no thanks I have it
on my phone and do you have any bags to
check in no I only have a carry-on bag
that's fine you just need to put this
tag on it like this that's perfect well
you're ready to go enjoy your trip thank
you very much can you remember what
questions the employee asked the
passenger
she asked where are you flying to today
have you checked in online already
can I have your passport please
do you need a paper copy of your
boarding pass
do you have any bags to check in these
are common questions you might hear the
same ideas with slightly different words
for example do you have your passport or
do you need to check in any bags however
even if the words are different the idea
stays the same most of these questions
are simple you can just give a yes-or-no
answer however you might have some
questions of your own can you remember
what the passenger asks for he asked
could I change my seat
can you think of any other requests you
might have as a passenger
you might ask can you confirm that I
have a vegetarian meal
do you have any seats in the exit row
exit row seats have more legroom so
they're often more comfortable
this time check-in went smoothly but
what if everything doesn't go so well
but this bag is overweight the limit is
23 kilos you either need to take some
things out or pay for the excess how
much is the excess it's 50 euros for a
bag up to 32 kilos that's expensive I'll
try to take some things out I'm sorry
but the flight is delayed by at least 2
hours so when do you expect the plane to
leave right now we expect it to depart
at 10:30 p.m. I do apologise for the
inconvenience well I guess there's
nothing we can do thank you for your
patience you can check the departure
boards for updated boarding times and
flight information I'm sorry but your
flight has been canceled due to bad
weather but I really need to be in
London tomorrow afternoon what's the
next available flight let me see what we
can do we do have a flight leaving
tomorrow morning that I can switch you
to what time in the morning it leaves
here at 7 a.m. and arrives at 10 that
will be fine
right here's a printed confirmation and
again I'm very sorry for the trouble
that's okay it's not your fault
are there any hotels near the airport
yes of course if you go to the customer
service desk just over there you can
claim a voucher for a hotel and meal
excellent thank you you're welcome in
this section you solve three different
problems what were they your baggage
might be overweight your flight might be
delayed or even canceled if your bag is
overweight you either have to repack it
or pay excess baggage charges with
delays and cancellations you might have
no choice but to wait however the
airline generally needs to give you
Hotel vouchers or meal vouchers if you
have to wait a long time for your flight
have you ever had problems like this
what happens
hopefully your next fight will go more
smoothly let's move on to the next step
in your journey
is this your bag sir yes it is we need
to search it do you have any liquids no
problem no I don't think so
I'm afraid we need to take this bottle
you're allowed containers up to a
hundred milliliters maximum okay sorry I
completely forgot and this swiss knife
has to go too but it's important to me I
can take it or you'll have to go back
and check this bag well I don't have
time for that I guess you'll have to
take it very well sir
here's your bags Thanks excuse me I'm
really late for my flight can I go to
the front of the line okay
come forward quickly make sure
everything is out of your pockets and
please place laptops in a separate tray
please step over this way ma'am I'm
really late for my plate could I just
ma'am please step over here stand on the
marks on the floor and raise your arms
above you do you have anything in your
pockets yes sorry I still have some
money and my keys please put them in the
tray and come through again and where's
my bag it looks like your bag needs to
be searched this is ridiculous
I'm going to miss my flight do you have
anything sharp in here no nothing you
can't take the jars on the airplane why
not it's a liquid ma'am no liquids over
a hundred millilitres this is crazy it's
only honey I'm afraid those are the
rules
fine keep them what a stressful
experience let's take a look at some of
the useful language from these dialogues
at the beginning the security officer
asked is this your bag sir can you think
of five more questions a request that
you might hear when going through
security if you want more time to think
pause the video and write down your
ideas you might be asked is this your
bag
do you have any liquids do you have
anything in your pockets
you might also hear requests such as
please place laptops in a separate tray
stand on the marks on the floor and
raise your arms
as you saw there's no point arguing when
you're going through security
now you made it through and you caught
your plane finally time to sit back and
relax
excuse me sir would it be alright if we
put your bag in the overhead Locker um
well I prefer to keep it with me it's
just that you're sitting in an emergency
exit row we can't have anything on the
floor okay do what you must
I also need to ask you to raise your
window blind and make sure your seat
back is in the upright position for
takeoff why do I have to do all this
it's standard procedure for takeoff sir
you can recline your seat and take your
bag down once we're airborne during
takeoff and landing there are certain
things you have to do do you know what
they are you need to fasten your seat
belt stow your tray table stole means
put away raise your window blind the
window blind is a screen that you can
use to cover the window move your seat
back to the upright position during your
flight you can recline your seat and
lean back
but for takeoff and landing you need to
put it back to the straight position
store your luggage and the overhead
Locker are under the seat in front of
you of course an hour dialog the
passenger was sitting in an exit row
seat she had to use the overhead Locker
the flight attendants might ask you to
do one or two other things like take out
your headphones on the last flight you
took did they serve food it's getting
less common to have food included with
the flight but let's imagine your flight
includes a meal
hello can I help you yes I ordered a
special meal online but it hasn't
arrived yet
ok I can go and check which meal did you
order the gluten-free option oh I'm
sorry I think there's been a mistake we
just gave up the last gluten free meal
but I ordered it online I'm so sorry
there must have been some confusion you
can have anything else from our menu I
can only eat gluten-free dishes so
that's no use also my screens not
working I'm very sorry about that man
it's a 12-hour flight what am I supposed
to do no food and no TV ma'am
we can offer you an upgrade
this class so that you have a working TV
screen business let's go follow me
please ma'am here we had some problems
during the flight what other problems
could you have on the plane you might
find that you don't have something you
need like a blanket or a pillow you
could get the wrong meal you might need
to change seats because the person fix
you is snoring loudly hopefully none of
these things will happen to you and if
they do you might get lucky and get
upgraded to business class like I did
now your plane is coming in to land
you've made it there's just one more
thing you have to do
hello hello what is the purpose of your
visit I have a business meeting where is
the meeting this is at a law firm in
London and how long are you staying
until Tuesday please put your right hand
on the scanner thank you
now look into the camera here one two
three that's great thank you and enjoy
your stay
thank you this process is different
around the world sometimes they won't
even speak to you they just scan your
passport but what did the border control
officer ask here her first question was
what is the purpose of your visit
how could you answer this you could say
I'm here on business I'm just on holiday
I'm visiting some relatives it is
possible that they might ask you for
some extra information about why you're
here and what your plans are for example
where are you saying
what company are you visiting how long
are you staying okay
now you should have all the English you
need for the next time you fly we hope
that this will make those stressful
Airport experiences a little easier
here's a question have you ever had a
really bad experience at the airport or
on a plane please share your stories in
the comments thanks for watching and
remember that you can find more videos
like this on our website
oxfordonlineenglish.com see you next
time