Hi guys, my name is David from payetteforward.com, and I'm David from Payette Forward, and in
this video we'll show you what to do when your iPhone won't update.
So we're gonna start by going to the normal place to go to to update your iPhone software
tap Settings, then scroll down to General, and tap software update.
And if it update is available, you should see the version number of that update, you
should see some information about it and download and install on the bottom of the screen.
Now, not everything is working correctly though because they're watching this video.
Right, and something went wrong along the way somewhere along the way.
So there are a number of things that have to happen: Your iPhone needs to be able to
contact Apples update servers.
And if you can browse the internet on your iPhone, it doesn't necessarily mean that you
can contact Apple servers, because Apple servers use special ports.
So if you're trying a Wi-Fi network, like in a public place like McDonald's and it's
not working go home try a different Wi-Fi network that might make all the difference
in the world.
You also need to be able to store the software on your iPhone itself.
So there has to be enough storage space, and everything just has to be working right with
the system itself.
So sometimes little software errors can happen and then that will also prevent your software
from updating.
So we just searched for an update on my iPhone and it says unable to check for update, and
this is because I'm an airplane mode which is I'm not connected to Wi-Fi right not connected
to the internet at all.
So it says an error occurred.
We'll check for a software update.
Your iPhone apparently isn't smart enough to tell you that because you're not connected
to the internet.
So you gotta make sure you're attracted to Wi-Fi.
Yep connect to Wi-Fi and if it's not working where you are trying different Wi-Fi network
that solves a lot of problems.
Uh, The Next Step along the process is to try other Wi-Fi networks.
We talked about that.
Now, let's say if you have software update on your iPhone and nothing happened nothing
happens at all.
Right?
Sometimes it's just a grey screen.
Yep, or if you download install and you just get the spinning wheel and there's nothing's
happening.
What we're gonna do is we're gonna turn your iPhone off and back on again, because sometimes
that simple fix can solve software issues that crop up in the background.
So to do that, press and hold the power button on your Phone until slide to power off appears
on the screen, and then swipe the power icon across the screen with your finger.
Yep.
Now it's normal for your iPhone to take 10-15 seconds to turn off.
After that happens, press and hold the power button again until the Apple logo appears
at the screen, and then let go.
So I'm going to do that right now.
Now another option or another possibility that a lot of people will see is that when
they tap software update and they go to download and install, you'll get an error message that
says not enough storage, right?
So we'll check our storage real quick by going to Settings, General in this tab iPhone storage.
At the top, you can see how much uh gigabytes of data your iPhone is actually used and how
much you have available.
Right and also a list of apps and sort of the biggest offenders if of what's using all
your iPhone storage — photos, videos, stuff like that always takes up the most space.
As you can see in my screen photos and music by far the most space right now and your iPhone
acts like a digital camera where if you plug it into your PC or Mac, you can just transfer
all your photos off of it put it on your PC and then remove them safely from your iPhone
always make sure you have a backup, but that's a really good way: just dump your photos on
your computer.
You'll be all set to go.
So let's say they tried restarting their iPhone.
They tried checking storage and it's still One update Wi-Fi network.
The next thing to do is to try to use iTunes to update your iPhone.
So I'm going to turn my iPhone off for back on now because they turn it off before now.
It used to be back in the day.
That iTunes was the only way you could update your iPhone somewhere around iOS 5 or 6 say
they caught on and they made it easier to do these OTA over the air software updates.
Yeah, they made it a lot easier to do because a lot of more people have problems updating
their iPhone with iTunes than they did with the iPhone itself because iTunes brings in
the computer to the mix and computers can have all sorts of problems.
I'm going to plug in my iPhone to iTunes.
Now this will work on a Mac or a PC.
And now an iTunes on your computer — and you can use a friend's computer to do this
to — there's a difference between updating your iPhone or restoring your iPhone using
iTunes and syncing your iPhone with an iTunes library.
So we're using iTunes in this case as a tool to update your iPhone not to take somebody
else's music but do anything like that so assuming that everything works correctly?
We've got a plugged in.
In iTunes look for under devices, it'll say David's iPhone in my case for the iPhone logo
in the upper left-hand corner of the screen and the right side of music or whatever you
see here.
So I'm just going to tap on the iPhone logo here and then tap Check For Update.
Now if an update is available, you'll be able to download and install it, here just like
you can on your iPhone.
Again, if you're using the same Wi-Fi network at home, let's say, and you can't update your
iPhone, it could be the Wi-Fi network.
If it's not the iPhone.
It's not you know, if if everything's having the same problem and it's just the Wi-Fi network
— try it somewhere else, right?
So yeah, wait plug in the iTunes still won't update next step is to do a restore.
No next step is to Reset All Settings.
So we're just gonna What we do with iPhone software and troubleshooting is we try to
do the least invasive thing for can we get more invasive as we have to.
So Reset All Settings on an iPhone is self-explanatory going to Settings, General , then go to reset
all the way down resets very all the way at the bottom there, and then Reset All Settings.
Now, I'm not gonna do that right now my iPhone right?
It's kind of a you know, it's an inconvenience.
It's not the worst thing in the world.
It doesn't delete any of the data on your iPhone or text messages or your photos, but
it does reset everything in the Settings app.
So you're going to have to reconfigure your Wi-Fi passwords, your wallpaper, and a few
of those other minor things.
Reset All Settings, however, does fix a lot of minor software problems and since software
update is part of the Settings app.
It can get things sort of unstuck.
If you will.
It's not the technical term but that can happen.
And then it's David was saying before it's time for the restore the restore.
But before you do that, make sure you back up your iPhone.
Yep to iTunes or iCloud.
Yep.
So when you restore your iPhone it just takes Everything off puts a fresh version of the
operating system on it.
And when you do that you're updating your iPhone, so you can't restore an iPhone to
an earlier version ever.
As soon as you've upgraded to or as soon as Apple releases a new version of the software,
they sign it and then all the old versions of software become invalid and you can never
access them again.
So if you want to update your software, just restore it using iTunes the same way that
we did before.
Instead of hitting check for updates, we're just going to hit restore iPhone.
Yep.
There you go.
So that's what to do when your iPhone won't update.
Thank you for watching this video.
If you're going to questions leave them down below in the comment section of this video
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