thanks so much for clicking on this video you clicked on it because you want the tea or
information however you want to put it on becoming a ramp agent or customer service agent now the the
station i work in the role is combined into one i will be going over a position that includes
both so if you're looking for just a ramp agent if you're looking for just a customer service agent
information it's perfect because i'm doing both because my station is so small but i've worked
in the airline industry for a long time if you're subscribed to my youtube channel then you know
that i put a video out about becoming a flight attendant with no experience i worked for an
international airline for a couple years then i went to go get my degree and now i'm back
in the airline industry so i'm excited to put out more information more t let's jump right
into it now first to even get the position you have to apply so let me just give you a
couple tips to make your application stand out highlight all the customer service you
have if this is your first job highlight any experience you have with customer service
and not only re read the description but understand the roles that you will be applying
for so take those keywords that you see in the description like able to live 50 to 60 pounds
experiencing customer service valid driver's license take those keywords and put those in
your application not only in your resume but in your job experience add those keywords and what
they're looking for in your application because it's all computer generated so it's just gonna
go through the applications and look for those keywords okay so let's say you your interview
stood out because you highlighted that you're you understand and you're able to deliver great
customer service and now it's your interview process first you gotta look the part now
you have to dress to impress at the interview because just understand someone's always going to
be more on top of their a game so don't let that happen so let me just show you i just came out of
training so right now i'm in seattle washington doing my training for my job so i just thought
this would be would be a cool video to put out give me some tea and i will do another video
on just what to expect in the overall training process so you gotta look the part okay you can't
get the job if you don't look professional and you don't look like you can keep yourself together so
a pair of slacks a belt shirt blouse tucked in and blazer and of course if i was an interview
i would just tie my hair back in a ponytail and you know you don't have to wear a dress
you gotta look the part honey leave an outstanding impression first be on time you're working for an
airline no one wants anyone who's arriving late don't even arrive on time right early
we're applying for a position that capitalizes on being on time airlines want to be on time so be
on time for your interview dress to impress and to stand out i would recommend bringing a copy
of your resume and bringing a cover letter just so you can leave something behind so that when
they do and complete all their interviews they have something on their desk that reminds you of
them or that reminds them of you um i'm gonna be doing a separate video on the
interview process for this role so i will put that in the cards here i'll go more in depth
two interview questions that i could tell you is name a time that you were working in customer
service and you went above and beyond that's one you can go ahead and think of your answer now and
be sure to elaborate they want someone who can effectively communicate how they
go above and beyond customer service because you are applying for a customer service role
and not everyone understands those concepts so if you can explain that to them you're already ahead
of the game another example question that i will highlight more in depth in the other video is name
a time you were dealing with a difficult co-worker how did you handle it and what happened in that
situation you're already on top of the game by watching this video because i literally just had
my interview like two weeks ago and here i am in training in the hotel studying my city codes
applied for the position now you've been offered the interview you killed the interview because you
were prepared you were punctual you dressed to impress and you left them a lasting impression
the next step is going through and clearing your background checks so they're just going
to validate that you have a valid driver's license your driving record is good um you know i have a
couple speeding tickets it happens it didn't hold me back from the job so go over your
current addresses making sure that everything matches up then you will do a drug test i did
a saliva test some airlines do a urine test for me i took that about four days after my interview
but from what i've been hearing sometimes you'll do it immediately after your interview
you could do it the next day it really just depends on where you're interviewing and
where that hub for that airline is then you will go in for fingerprints get your badge
um take a picture for your badge and then you have to complete your training during training
right now i'm doing my ramp service part first then i'll do on-the-job training
and then i'll come back for the customer service part which is 10 days straight i will have a video
on the overall process what it looks like with the test you'll have during your training and how to
prepare and how to pass once i pass it myself now if you're subscribed to my youtube channel
then you know i worked as an international flight attendant for four years um and then i went back
to school and right before i went back to school i actually worked for the airline that i'm applying
for again so i have experience not only going through the training process but what the job
looks like so i will be dropping a bunch of tea if you have any questions if i didn't cover anything
go ahead and drop it in the comment section it's cool because i'm getting hired in 2021 so
we can tell you what it looks like post covet as well so thanks for tuning in thanks for watching