Here's how to refund games on Steam.
Use the clickable sections
to keep track of what step you're on
in this tutorial.
First, it's important to know
how long you can play a game
until it can't be refunded.
Steam's policy is that you can only return a game
within 14 days of purchasing
and it cannot have accumulated
more than two hours of playing time.
In your library, you can check playing time
on the game you intend to refund.
This one, Portal 2, only has 11 minutes of playing time
and was purchased today,
so it is eligible to be returned.
Now, on the top of Steam,
find the button called "Help"
and select "Steam Support" in the drop-down.
On this page, click "Purchases."
You'll see recent games along with some menus.
Next, with your game selected,
click, "I would like a refund."
You can choose here if you want to be reimbursed
to your original payment source
or put the money in your Steam wallet.
You'll also be asked why you're refunding.
You can choose the most relevant option
from the drop-down and add a note.
Once submitted, Steam will immediately send an email
confirming your request.
Typically, the refund will be processed within an hour.