High above our heads is the International Space Station.
It’s an amazing, complex thing—the most complicated thing we’ve ever built in space,
one of the most complex international projects ever conceived and ever completed.
But the keyword of that is international.
It is a place built by people from all around the planet, 15 different countries.
And that just sounds sort of theoretical, until you start thinking: different languages,
different units measurement systems—is it inches or is it meters?
Different electrical systems—is it 220, is it 110, is positive ground, is it negative
ground?
But the most complex problem to deal with, often, is just people who have come from a
wildly different cultural background, a completely different sense of what is normal.
What do you do on a Friday night?
What does “yes” mean?
What does “uh-huh” mean?
What is the day of worship?
When do you celebrate a holiday?
How do you treat your spouse or your children?
How do you treat each other?
What is the hierarchy of command?
All of those things seem completely clear to you, but you were raised in a specific
culture that is actually shared by no one else.
If you have brothers or sisters, ask your brother and sister in detail about some stuff
and they will disagree with you.
They have a different culture than you do, so imagine if the people that you’re flying
a spaceship with come from a wildly different part of the world, trying to find a way to
share a sense of purpose so that you can overcome the natural barriers of a difference of culture
to do something really difficult—that’s one of the biggest tasks that an astronaut
faces.
You can start by just by learning language.
It’s obvious if it’s as discrete as learning English or learning Russian or learning Japanese,
that’s a clearly defined language, but have someone from Louisiana talk to someone from
Brooklyn; they both speak English but the language is very different.
And if you want to speak clearly and communicate with that person you have to recognize that
the culture with which they interpret the world is absolutely necessary for you to understand
if you want to clearly communicate with them.
And for me the only real measure of clear communication and successful communication
is a change of behavior of the listener.
If all they did was go “uh-huh,” then you have no understanding of whether they
actually comprehended and internalized what it was you were trying to communicate to them.
But if you can see that their actions now reflect a different idea, then you can measure
whether what you were intending actually got communicated across, then the loop is complete
and you’ve successfully crossed whatever cultural barrier was there.
And so that requires a lot of extra effort.
Learning to speak the language, learning to express yourself in a way that is meaningful
with the person you’re talking to, and then doing it on a frequent enough basis to be
able to see that your message got through and see that that person is doing what it
was that you were talking to them about and seeing a change of behavior so that you know
for sure that the two of you are on the same page of this new thing that you’re doing.
It’s complex.
It’s not natural.
It’s difficult, but it’s necessary.
And the higher the stakes are—if you’re doing something that is life or death or doing
something that has a big financial consequence, then the necessity to communicate effectively
and clearly just continues to skyrocket, it continues to go up, and it really puts more
pressure on your own shoulders to learn to be a good communicator, but also learn to
be as a sensitive and aware as you possibly can of the people that you’re speaking with.
Try to overcome all of those natural barriers, try to accomplish something together, no matter
where you’re from.