hi there everybody my name is Richard
McMunn from the interview training
company past my interview comm and in
this tutorial I'm gonna give you four
tough behavioral interview questions
these are really difficult questions but
I'm gonna teach you how to answer them
effectively and also more importantly as
always I'm going to give you some unique
answers that you can use to answer these
questions during your interview so
before I get into them as always a very
warm welcome to my tutorial my name is
Richard McMunn that's me there on the
right hand side and in this video we're
gonna focus on how you can answer
correctly top behavioral interview
questions and I will give you some
unique answers and if you have an
interview coming up please tell me what
it is in the comment section below the
video and I will give you four
behavioral questions relative to your
role so that you can prepare properly as
always please make sure you subscribe to
the channel so you don't miss out on any
of the weekly videos that I'm uploading
and also if you enjoy my tutorials I
would very very much appreciate it if
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very very much
let's get straight into it so what is
the best way the easiest way for you to
answer behavioral interview questions so
behavioral interview questions are
questions where they say give me an
example of when you worked as part of a
team give me an example of when you
worked hard under pressure etc and the
best way to answer these is to use the
star technique so just think of a star
and then answer it in that manner so
what does star actually mean
well you construct your answer to each
of the behavioral interview questions in
this manner you start off and you
explain what the situation was that you
were in so you say well the situation I
was in I was working in a particular
role and I was dealing with a customer
who was making a complaint and then you
move on in you tell the interview panel
the tasks that needed to be done so you
would then say and the customer was
complaining and I decided that I need to
needed to resolve the complaint for them
satisfactorily in accordance with
company guidelines you would then
explain the action you took so you would
say I asked the customer to tell me the
issue and the exact complaint that they
had I listened to them I took notes and
then I come up with a solution to the
problem and then you tell the interview
kind of the result so you
explain to him the results of me solving
the complaint was the customer was
really happy and they walked away and
they promised to use the company again
so that's just a very brief explanation
of how you would use a star technique to
construct your answer I'm going to give
you four specific answers to tough
behavioural questions in a second so the
important thing to remember when
responding to behavioral interview
questions is to make sure your answers
are specific don't say what you would do
in a certain situation but say what
you've already done previously so let's
start taking a look at some of these
questions and I'll tell you at some
stage during the video where you can
download a copy of these plus another 16
behavioral interview questions and
answers tell me about a time when you
went above and beyond what was required
at work this is becoming a real common
behavioral interview question and
because a lot of employers his two tips
for answering this all employees that
they want to hire someone who will go
the extra mile for them so you can stand
out from the competition at the
interview by demonstrating you have a
positive attitude to your work and also
by showing that you have a willingness
to do more than the average employee so
a lot of employers want to get more out
of their staff and if you're willing to
do more go above and beyond then that is
a positive thing and it's an easy way to
shine at the interview the second tip
make sure you tell the interview panel
you are someone who will gladly help out
when required and then provide a
specific example of when you've done
this in a previous role so let's take a
look at my suggested answer to this
question tell me about a time when you
went above and beyond what was required
at work and I'm gonna utilize the star
technique so here we go in my previous
job my manager was looking for
volunteers to work extra hours over a
four-week period because we needed to
get a particular project completed
really quickly the project involved
intense work collecting data from our
website statistics which would then be
used by our marketing department to
improve overall customer experience and
sales conversions I volunteered to help
out as a new was important to assist the
business in achieving the goals now over
the four-week period I worked an
additional hour each day which in
total added up to 20 hours extra work
specifically dedicated to the project
and at the end of the four-week period
the project was completed satisfactorily
and the results were very positive for
my employer so the important thing there
is that you volunteered to help out and
then you did an extra hour a day for a
four-week period if you said that to me
during an interview I would be impressed
and I would think hey I am interested in
hiring this person because they're
willing to do more than what the average
employee would do okay so let's have a
look at another question tell me about a
time you responded to feedback from
someone else so tell me about a time
when you responded to feedback from
someone else two tips to answering this
question now some people don't respond
positively to feedback from other people
they don't like it now whilst it's
important to have confidence in your own
abilities you are not going to
continually continually improve or
develop unless you're open to
constructive feedback from those people
who are willing to give it now
demonstrate in your answer you have a
desire to continually grow develop and
improve in your work and if you do that
you will be attractive to any potential
employer because we want people who come
into jobs and they are they're happy to
grow and develop professionally and
personally undertake training courses
and also listen to feedback so if your
line manager or supervisor said look I
think you could do this a different way
then even better but more importantly if
you actually seek the feedback yourself
that's a better way to gain a higher
score during this interview question so
let me give you my suggested answer to
the question tell me about a time you
responded to feedback from someone else
I'd been working on a task within the
office for a few days and whilst I was
making steady progress I felt the way I
was approaching the job could be
improved so I decided to speak to a more
senior member of the company to ask her
if she had any tips on how to approach
the task differently after reviewing
what I was doing she made a couple of
suggestions for improvement which I
gladly took on board now after using the
new approach to working on the task my
productivity increased significantly and
I completed a task well ahead of
schedule and also to a much better
standard
then if I'd have carried on utilizing my
old approach I am someone who will take
on board feedback as I see continuous
improvement there's an important part of
being a productive employee that's a
rock-solid answer to that question but
more importantly you were the one who
sought to the feedback that's better
okay that is better let's have a look at
another question when have you worked on
multiple projects and how did you
prioritize them so when have you worked
on multiple projects and how did you
prioritize them so two tips being able
to manage and handle lots of projects
and work all at once is an attractive
quality to potential employees make sure
you provide a detailed explanation as to
how you're able to easily manage your
workload and prioritize the tasks so
here's a good answer to this question I
used to work in a small team of four
people and during one particular month
two team members went off sick which
left only two of us to manage the entire
office workload and projects I looked at
this situation as an opportunity to
develop my multitasking skills and so I
took on two specific projects one of the
team members had been working on in
addition to my own workload to
prioritize the tasks I drew up a list of
work and tasks that needed to be done
and by which time and date and then
placed a priority order number next to
each task from one to five now five
being the lowest priority tasks and one
being the highest priority and then
started working through each task in
order of priority making sure I worked
strictly to the deadlines required where
needed
I would stay behind after normal hours
to ensure the completion dates will not
missed I feel I am a competent
multitasker and can be relied upon to
take on lots of projects and tasks
whilst ensuring they are all completed
to the standards needed so another solid
specific response to that tough
behavioral question now I'm going to
give you one more sample which so please
stick around and listen to it and but
there is a button appearing right now in
the top right hand corner of the screen
if you'd like to download twenty
behavioral interview questions and
answers then click that and it will take
you through to my website and I've
created
download document which is only like
$7.99 seven pounds 99 to download you
get all of the that the answers to all
of the questions that I feel will come
up during your interview let's take a
look at another one give an example of a
goal you didn't achieve and how you
handled it so give an example of a goal
you did not achieve and how you handled
it two tips some people believe the best
answer to this difficult behavioral
question is to say you've never failed
to meet your goals this is not the way
to answer it because we will all set
goals and some of them we won't achieve
them but the purpose of this question is
to assess how you handle failure and how
you view it so always treat failure as
an opportunity to improve and develop
you should analyze your work performance
with a view to improving for the next
time you work on a specific task a
project or a goal so here's a really
good answer to this question in a
previous role I had been working hard to
gain an internal promotion now to meet
the demands of the new role I spent time
studying relevant training courses and
also shadowed my line manager for four
weeks to find out what it takes to
perform the role to the standards needed
on the day of my promotion interview I
felt I had performed really good and I
answered all of the questions required
now unfortunately after the interview my
senior manager informed me I was not
successful the feedback I received was
based on the fact they felt I needed
more time in my current role and there
were a number of skills I still needed
to develop now although I didn't achieve
my goal I looked upon the experience as
a positive one and I took on board my
senior managers comments and worked hard
to improve for the next round of
promotions twelve months later I had the
chance to go for emotion again and this
time I was successful so another really
good answer so if you want to download
those twenty behavioral interview
questions click the link below the video
or go to my website pass my interview
comm here's the website just bring it up
it'll take you through to this page also
on the page there's all these questions
here you can you can download them
I have here some tips these five tips
for passing behavioral interviews and
like I say if you scroll to the bottom
of the page you
get it the price will appear in your
country's currency on the page as well
all you need to do is to click this
button there the Buy Now button you can
Alvar all of these within literally two
minutes flat so I hope you've enjoyed
that tutorial thank you very much for
watching I love creating these videos
for you don't forget to tell me what
interview you've got coming up in the
comment section below thanks for
watching and I wish you all the very
best in your pursuit to passing your
behavioral interview thank you