This video introduces new features for Software Asset Management in the Madrid release.
Linked time codes for these topics appear in the YouTube description for this video.
The Madrid release of ServiceNow introduces new features...
... designed to enhance and improve your Software Asset Management experience.
One of the features introduced is the SAP Publisher Pack – Version one.
It allows you to integrate with your SAP environment, create entitlements and software models...
... and track license compliance position for SAP named users.
It also identifies optimization scenarios for named user assignments based on situations...
... like duplicate users, locked out users, inactive users consuming licenses…
... or users without a Named User Type assignment, which are potential savings opportunities.
The SAP Dashboard uses Performance Analytics to present relevant...
... useful information discovered and reconciled from your SAP systems.
The reconciliation engine then combines the discovered data with the entitlement information to get an accurate compliance position...
... identifying true up costs or over licensed amounts.
It also calculates various optimization scenarios by coalescing multiple user records that exist in different SAP clients for the same user...
... into one single record, based on a common field, such as email address.
It also identifies other optimization opportunities, such as users who haven’t logged in the last 90 days…
... users who are locked out of the system but are still consuming a license…
... users without a named-user assignment…
And Non-Dialog users who have been assigned a license.
Once deployed, the SAP publisher pack connects to all SAP clients in your environment...
... and collects information about users and named user license assignments.
This information is updated weekly via a scheduled job
Another new feature for SAM with the Madrid release is the License Workbench…
Which provides a more efficient way to view compliance position and other critical metrics quickly and effectively with a new, simplified UI...
... that is built to view reconciliation results within a single pane.
This allows you to remediate from a single pane and prioritize publishers that require action...
Sort and filter within the publisher cards…
Pin the relevant publisher cards for quick access…
View the Publisher overview with its metadata...
As well as All the critical information related to that publisher, which is available in a single pane to help you recognize compliance conflicts…
And have easy access to view software models, license metrics, total spent, true-up cost, and last reconciliation time.
The publisher workbench navigation tree lets you drill down on a specific publisher, product, software model or license metric...
... allowing you to view calculation information from the latest reconciliation results.
Looking at the Navigation Tree, all products can be filtered with Active Filtering.
This allows you to pin publishers that you’re specifically interested in or that you work with more often.
This switch allows us to toggle between compliant and non-compliant products.
Tree links can be expanded and collapsed here.
And these easy to read icons let you know which products are in compliance or not.
Another new SAM feature is the Normalization and content service dashboard.
This dashboard allows customers to quickly see their current normalization rates and health of the content service.
They can also see the next date at which new content will be delivered to their instance...
So they are not wondering if the content service is working properly.
Also visible on the dashboard are the overall normalization rates for licensable software…
Normalization Rate breakdowns for Top Publishers…
And Central Data service download status.
The Madrid release of SAM introduces the ability to automatically create software models for any unlicensed installs, subscriptions, or options.
It first attempts to find an existing software model.
Based on matching criteria, starting from the most detailed level to the more generic software models.
Run by a scheduled job, or on demand, the Automatic Software Model creation also identifies licensable and non-licensable installs...
... that don’t have software models tied to it, based on the matching criteria...
... it then creates software models for the same.
Lastly, another useful, new feature is the ability to add a reclamation rule using the reclamation type of last used date.
This allows you to identify and reclaim unused software by using the last used activity date to recognize what licenses are not being used.
With these new features, Software Asset Management for Madrid looks to expand use cases, features, and capabilities...
... that make managing, measuring and optimizing software easier than ever.
For more information, please see our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.