Paul: Brandon! Brandon! Brandon: What?
Paul: Put some Janet Jackson on!
Brandon: I’m not putting (beep) Janet Jackson on, okay?
Paul: Ew, excuse me.
Jon Taffer: For recon tonight,
I found a group of girls to pose as real patrons.
That’s Jessica and her five friends,
but Jessica only has five dollars.
Her job is to find out how many drinks
she can get for her five dollars.
Jessica: Its’ my best friend’s birthday tonight
and we’re all out to celebrate her birthday.
Rob: Where is she?
Jessica: Right there.
Rob: Birthday shots? Speaker 7: Birthday shots!
Jon Taffer: Look at this guy.
Bartender 1: Which one of you girls
are paying for them?
Jessica: This girl right here. Rob: Whatever.
Bartender 1: No, he’s not paying for shots.
Rob: Blah, blah, blah, blah.
I don’t give a (beep) what she said,
give all the (beep) pretty girls free (beep) drinks.
Raul Faria: There it is.
Rob: Start doing it.
Jon Taffer: You’ve got one, two, three,
four, five, six, seven, eight shots.
Jessica: [inaudible] Happy birthday, Ashley!
Nick Liberato: What a douche.
Jon Taffer: Here’s what’s unbelievable.
We’re seeing incredible amounts of alcohol being consumed,
but have you seen one transaction?
Have you seen $1 move to register?
Raul Faria: No.
Nick Liberato: I haven’t seen money.
Raul Faria: No one’s [crosstalk] register.
Rob: That’s why they’re failing.
Jessica: We’re doing ton of shots and beers
and we’re getting it all for free.
Rob: We’re getting some shots.
Raul Faria: [inaudible] is slurring his speech.
Jon Taffer: He’s consuming more alcohol
than anyone in the whole building.
Rob: Let me help. Let me help. Let me help.
I’m going to help. Get out of the bar.
Get out of the bar.
Jon Taffer: This is unbelievable.
Rob: Yeah!
Jon Taffer: Oh, look at this!
Rob: (beep).
Jon Taffer: Somebody’s going to kill themselves.
Rob: Shots, shots, shots! Everybody!
Jon Taffer: They’re all wasted.
Raul Faria: They’re all wasted.
Jon Taffer: Rob is at a point of unreasonable behavior.
He’s binge drinking, he’s obnoxious,
and he doesn’t give a (beep). So, if he doesn’t give a (beep),
I’m sending my experts in just to tell him I’m not coming.
Nick Liberato: Hey, Rob.
Rob. How you doing, buddy? My name’s Nick Liberato.
This is Raul Faria. We work with Jon Taffer
and we just watched for the past hour and a half.
Just want to let you know we’re out of here, buddy.
Have a good night.
Tom Gaylord: Cheers, yeah.
Jon Taffer: This guy can drink some beer.
Nick Liberato: He’s grabbing for another one right there.
Jon Taffer: Responsibility starts
behind the bar.
When you’re this drunk, you cannot run a business.
Tom Gaylord: Do you know why Mickey was mad at Minnie?
Because she was (beep) Goofy.
Jon Taffer: What is he happy about?
Losing 2000 a month?
Tom Gaylord: Is it like a sexual thing?
Like you all of a sudden you could start
having an orgasm or something? What happens?
Jon Taffer: You can see when Tom gets drunk,
his mouth gets going, right?
Nick Liberato: Mm-hmm (affirmative), yep.
Jon Taffer: He starts speaking vulgar,
starts offending women.
Tom Gaylord: You told me you were a virgin
last time I asked you. Allie: What?
Jon Taffer: He’s talking about Allie’s virginity.
Nick Liberato: Just embarrassing her.
Tom Gaylord: Oh my God, you are such white trash.
Jon Taffer: He called her white trash.
You are so funny.
Allie: Okay.
Speaker 13: Come on, chill the (beep) out!
Allie: All right, Tom. Tom Gaylord: You don’t know ...
You don’t know how funny you are.
Allie: Okay, Tom.
Tom Gaylord: Don’t get mad over it.
Allie: Okay.
Jon Taffer: She’s working for him
and he degrades her in that way. Owners should not be drunk
with loose lips in their own fricking bar.
Coco: Tom, could somebody change the IPA?
Tom Gaylord: Crazy girl with her one tooth comes in
[inaudible 00:03:22].
Coco: Could somebody change the IPA, like ASAP?
Tom is too much (beep) enjoying himself,
so watch he’s not going to (beep) tell them.
Tom Gaylord: Good head.
Anybody complains about the head,
say you never got complain about head before.
Coco’s a good girl. We love Coco.
Tom Gaylord: There goes a beer.
Jon Taffer: You know your dad, how drunk is he right now?
Laura: He’s pretty drunk.
Tom Gaylord: George, I need a mop here.
He dropped the beer.
Jon Taffer: Of course we’re not making money, Laura.
We got an owner who’s so drunk he can’t talk.
I’m going to go to work, okay?
Laura: I trust you.
Jon Taffer: And I’ll talk to you tomorrow.
Laura: All right.
Tom Gaylord: I drink a lot of beer.
I drink every single day, sometimes 12.
I wish that people would just, like, come in here
and buy me a shot.
"We’re going to buy you a shot. Let me buy you a shot."
You know what I mean? I would love that.
That would be awesome. That would be great. Oh.
Jon Taffer: Jon Taffer.
Tom Gaylord: Tom Gaylord. How are you, sir?
Jon Taffer: Your daughter called me and says
to me you’re pretty much (beep) face drunk there every day.
Tom Gaylord: Who gives a (beep)?
Jon Taffer: This is your retirement
we’re playing with, right?
Tom Gaylord: It is.
Jon Taffer: You work the 27 years keeping us safe.
You had the fricking courage to deal with murderers,
drug dealers, right?
Tom Gaylord: I did.
Jon Taffer: You saw the worst of the worst,
but yet when you come here you don’t fight for anything.
Why do you insult the people that work for you?
Tom Gaylord: I don’t realize it all the time.
I really don’t.
Jon Taffer: Coco, how often does he insult you?
Coco: Just about every shift.
Jon Taffer: Allie, what does she call you?
White what?
Allie: Trash.
Jon Taffer: That’s somebody’s daughter!
Rich: I’m the middle child.
I got all the hand me downs and nothing new ever.
Jon Taffer: If you were three weeks from closing, Ashley,
would you be smiling and drinking?
Ashley: Absolutely (beep) not.
Kristi: You don’t need a shot. You’re already foul.
Jon Taffer: There’s Kristi. That’s Rich’s wife.
Rich: [inaudible] in the house!
Jon Taffer: So, Kristi is apparently very social.
I understand she invites a lot of her friends to the bar.
Speaker 19: Another thing you don’t do.
Jon Taffer: He’s completely drunk.
Ashley: It drives me nuts.
I’m watching him drink, I’m watching her drink,
I’m watching all the employees drink
and I’m sitting here like, "You just don’t care at all."
Bar Patron 1: I walk in-
Rich: [inaudible] you guys, right?
Bar Patron 1: No, this is our first time here?
Bar Patron 2: Our first time here.
Bar Patron 1: We’re visiting from Phoenix.
Jon Taffer: Watch, he’s going to figure out a way
to get a little closer.
Rich: I come here once in a while.
Bar Patron 1: Very cool.
Rich: Do you like [inaudible 00:05:34]?
Bar Patron 1: Yeah.
Bar Patron 2: We’ll look it up later.
We’re trying to enjoy a night of just hanging out right now.
Jon Taffer: You have two nice looking women.
Ashley: Uh-oh.
Jon Taffer: Well dressed, laughing and having fun.
Why wouldn’t you make sure that they’re taken care of?
Speaker 19: Of course. Ashley: Of course.
Speaker 19: They’re going to get more people in.
They’re going to get guys to stay and spend money.
Carissa: Chip’s going to get real pissed at me right now
because I’m not serving him a shot.
Rich: Whoa. Chip doesn’t need one, buddy.
Carissa: No, he doesn’t. Rich: I have one.
Carissa: Well, I’m not trying to serve him.
Chip: She tried.
Carissa: I said I’m not serving anymore.
Chip: She tried.
Rich: You don’t want to party? Get the (beep) out.
Carissa: Rich.
Rich: Come on. Come on. Come on.
Carissa: Rich, he’s scared away ...
You’re gross. Yeah, exactly. That’s why.
Rich: I don’t see him.
Carissa: Because they got scared-
Rich: I don’t see them.
Carissa: Rich ...
Rich: I don’t see them.
Carissa: Stop!
Rich: Like that!
Jon Taffer: So this employee, Carissa,
a good employee working gets harassed by a drunk customer.
Rich does nothing to protect her.
If that happened to you,
you would never come back here, would you?
Ashley: No.
Jon Taffer: He’s justifying not supporting her.
Speaker 19: This guy’s a jerk.
Jon Taffer: Look at, though, she’s crying.
Carissa: You antagonize me. You’re like, "I don’t see ...
I don’t see ..."
Jon Taffer: I want to see why he’s not defending her
and why he’s not stepping up, because he should.
Carissa: Carlos is doing it.
Rich: I need the gross.
I don’t have time for this (beep).
Carissa: You know what? Me either.
Rich: I’m transferring it to [Kaylin 00:07:00].
Carissa: You know what? You do what you got to do.
(beep)
Jon Taffer: How is it dealing with an owner who’s that drunk?
Carissa: I know. I don’t know.
Jon Taffer: How does he-
Carissa: It sucks.
[inaudible] He doesn’t even give a (beep).
He says, "Deal with it, deal with it."
That’s my (beep) ass on the line and I’m not doing it.
Jon Taffer: Yo! Rich: Yes, sir.
Jon Taffer: Mr. Correct Manager.
Mr. Engaged. Mr. Protect Your Staff.
Mr. Be Responsible. Mr. Sober. How drunk are you right now?
Rich: I’m not sober.
Paul: Brandon! Brandon!
Brandon: What?
Paul: Put some Janet Jackson on.
Brandon: I’m not putting (beep) Janet Jackson on, okay?
Paul: Ew, excuse me. Brandon!
Brandon: You need to stop yelling at me at the bar.
Paul: Brandon!
Brandon: Why is he here anyway?
Jon Taffer: I hear he’s barely ever at the bar
and when he does show up, he acts just like this.
Paul: What the ... Oh, come here.
Oh, you’re kind of yum
[inaudible 00:08:09].
Bar Patron 3: Man.
Paul: Brandon!
Brandon: What?
Paul: Put Janet on or you’re fired.
Brandon: Put her on your (beep) self.
You own the jukebox.
Paul: Why you [inaudible] bitch?
Brandon: Because you made me this way.
Bitter and angry.
Paul: Livio, dude, what are you ...
What are you ...
Bar Patron 3: I’m not sure what’s going on over there,
but ...
Jon Taffer: Oh, it’s going to be a rough week. Let’s face it.
Paul is insulting his employees verbally.
He’s touching them physically.
If you make your employees uncomfortable and degrade them,
you’ll never be successful.
Bar Patron 3: Is this normal?
Brandon: That’s actually the owner.
Paul: Yo! Bar Patron 4: Okay.
Bar Patron 3: So we just came on the right night?
Speaker 26: Yeah. Bar Patron 3: That’s good.
Bar Patron 4: Perfect.
Paul: You getting paid for doing nothing.
Brandon: Stop yelling.
Paul: All right. Oops!
Jon Taffer: What the hell was that?
Paul: If you would do your (beep) job,
I wouldn’t have to throw glasses at you.
Speaker 27: You [crosstalk] (beep) at me.
Paul: You know what? You know what?
You know what? You guys should be fired.
Fill my drink on own.
Chino: Paul, no, no.
Paul: Chino, you’re a manager and don’t make me ask again.
Put some ice in there! You guys are (beep) worthless.
Jon Taffer: These guys are losing $15,000 a month.
He’s incredibly drunk.
Screaming, abusing his employees in front of customers.
Speaker 29: In any other bar,
someone acting like that would be removed.
Paul: Livio.
Dude, give me a (beep) lap dance.
Come with me. How big’s you (beep)?
Jon Taffer: I’m going to (beep) lose it.
It’s time for me to go inside. This guy is the anti-owner.
He’s doing everything wrong that he possibly can
and the days of this club are numbered
if I don’t rescue it quick.
Paul: I love to party and I’m having a good time.
When he comes in, he;s all pissed off.
Ooh, I’m scared. But you know what?
Dude, he’s ...
Jon Taffer: Paul. Jon Taffer.
Paul: Hi, Jon.
Jon Taffer: How are you doing?
Paul: Good. Jon Taffer: Are you doing good?
Paul: I so have heard of you.
Jon Taffer: How drunk are you now?
Because I’ve been watching you abuse your employees,
disrespecting people.
Paul: Yeah, because they suck.
Jon Taffer: But they work for you.
So if they suck at your fault, isn’t it?
Paul: Yes.
Jon Taffer: So you’re the one who sucks, not them.
Paul: I know.
Jon Taffer: Do you like being a failure?
Paul: No. But-
Jon Taffer: Are you losing $15,000 a month here?
Paul: Yes.
Jon Taffer: You think you’re going to turn that
around cursing at your employees?
Paul: I think they deserved it.
Jon Taffer: They deserved it? Paul: Yeah.
Jon Taffer: I say nobody deserves your abuse.
They deserve to be treated with dignity.
How would you like it if I abuse you
and tell you that you’re a (beep), would you like it?
Paul: I-
Jon Taffer: Do you like when I talk to you that way?
Why should they like it when you talk to them that way?
If I do that, I’m a (beep), aren’t I? Right?
Paul: Yes.
Jon Taffer: So if you do it, aren’t you a (beep), too?
Paul: There was no reason to get like all that.
Treat people like people.
You don’t talk to people like that and and my employees,
they deserved it.
Paul: Fill my drink, (beep) bitch.
Jon Taffer: Paul’s actions are going to cause him
and his employees to fail.
And I’m here to turn that around.
Jon Taffer: You’re the manager, right?
Paul: You guys-
Jon Taffer: Don’t you treat your employees with dignity
or get them out of here, one or the other?
Does it serve you well to keep an employee here
and then abuse him?
Chino: No.
Jon Taffer: How’s he going to treat the other employees?
Paul: Get me a drink, bitch.
Jon Taffer: I’m talking.
Paul: Dude, give me my (beep) drink.
Chino: Paul, behave.
Paul: Fill my drink. Chino: No, no.
Jon Taffer: I think he’s a drunk (beep).
Paul: I want some more Janet Jackson!
Jon Taffer: I’d like to see you sober
because as a drunk,
I have no interest in talking to you.
Paul: I want a drink, bitch!
Jon Taffer: This is getting worse by the minute,
and you’re only going to make your debt worse.
Paul: I’m thirsty!
Jon Taffer: I tried to talk with Paul.
He looks at me and says, "I’m thirsty."
The guy’s been drinking all night.
Get him the hell out of here.
When he sober, I’ll come back here tomorrow
and fix this bar for you guys. Get in a cab and go home, jerk.
Paul: Okay, give me a (beep) drink
and I’ll go home.
Jon Taffer: [crosstalk] and I will see you all tomorrow.