Noooooo.
That’s not good.
Man, I hope this is covered by the warranty.
Ever wondered what to do when your lens isn't working properly?
Well, service policies differ a lot from brand to brand, but in terms of warranty coverage...across
the board they don’t apply to damage is caused by mishandling the lens.
But we’re about to share what they do cover and compare the top brands’ warranties.
But before I get into it, remember to come visit us at the Digital Goja showroom in Miami.
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notified about the latest videos. And shout out to Tamron for supporting this Video.
Okay, so you purchased a lens and it's under warranty, but what exactly does it cover
Well, across the board, it covers defects in manufacturing and
workmanship only, the warranty is void and considered out of warranty if
there's damage due to misuse or miss handling the lens.
Now basically this means if you drop your lens, hit it against something, spill your cocktail
I mean water on it. Store it improperly or just simply the wear and tear over time.
You'll have to pay for the repair service for yourself.
So, how long will warranties cover your lens?
Well, it ranges between brands. The longest warranty coming in at an impressive
six year limited warranty in the u.s. is Tamron.
There are a few others that also stand out including Sigma with their coverage for up
to 4 years for all their lenses except for their cine lenses, which are covered for one
year.
Nikon has a one-year USA limited warranty plus a 4-year extended warranty for a total
of 5 years when you register your lens within 10 days of your purchase date.
The others, Canon, Sony, Panasonic, and Olympus offer 1 year of coverage.
We’ll link the details of each warranty and how to schedule a repair in the description
below.
Other than Nikon’s extended warranty, it’s not required to register your lens in order
to get the longest warranty coverage possible, but it’s always a good idea to register
regardless as it gets you a bunch of benefits like getting notified about firmware updates,
access to special promotions, and with Tamron you can even get enrolled into a VIP club
where you get discounts on non-warranty repairs.
Every brand has their own perks and you can find out exactly what those are in the description
below.
Now regardless of your lenses under warranty or not
You'll have to ship your lens to the manufacturer or authorized repair center
So how long can you expect to be without your lens as they repair it?
Well, it goes from 3ish days to a monthish.
So there’s a wide range of service time from brand to brand.
Tamron offers a three-day turnaround from the time they receive the lens, quickest among
all manufacturers.
Nikon repairs can take up to 10 business days depending on the extent of the damage.
Canon repairs will generally take between 5 and 7 business days from the time they receive it.
Sigma repairs will take up to 10 business days from the day they receive the lens, Sony
repairs usually take between 5 and 10 business days from when they receive it, Fujifilm takes
around 10 business days but depends on the time of year and volume of repairs, Olympus
repairs is around 5 business days upon receiving it, and Panasonic’s turnaround time varies
and they tend to not very responsive, but from what we’ve read their repairs seem
to take the longest from anywhere between 2 weeks to a couple months.
And when it comes to scheduling and shipping your lens for repair, some brands have different
requirements, but most require you to fill out a form and provide a copy of the purchase
receipt.
When shipping we recommend using a shipping company that provides a tracking
number like UPS.
We also recommend wrapping your lens very well in several layers of bubble wrap so that
it fits tightly and securely in your shipping box to reduce the risk of damage during shipping.
It’s also a good idea to create a packing list so the manufacturer knows what is being sent.
Sometimes items don't make it back so it's always good to have record of what was originally sent.
And since lenses are valuable it’s a good idea to insure the product for replacement value.
As far as specific requirements from each brand for scheduling a repair and shipping
your lens, I’ve included the necessary links to each brand in the description below.
If anyone has used any of the mentioned repair services, we’d like to hear your experience.
Let us know in the comments below how the process was.
I hope you found this video helpful and If you liked this video remember hit the thumbs
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And if you’re in Miami, come visit us in the Digital Goja showroom.
Thanks for watching and we’ll see you in the next one.