In this video, we will demonstrate how you can add a device in SupportAssist Enterprise.
We will also demonstrate how you can add multiple devices
within an IP range using a device discovery rule.
Note, devices must be added in SupportAssist Enterprise
to automate support from Dell EMC technical support
However, some of the data storage, data protection,
and hyperconverged appliances must be added to
SupportAssist Enterprise directly from the device itself.
First, let’s see how to add an account credential.
An account credential consists of the credentials for a device type
that is used by SupportAssist to connect to the device
and collect system information.
To begin, go to Devices, Manage Credentials,
and then click Account Credentials.
On the Manage Account Credentials page,
click Add Credentials.
Enter a name for the account,
select the device type and enter the device username and password.
Click Save to create the account.
Similarly, let’s add another account credential for a different device type.
Next, let’s see how to create a credential profile.
A credential profile is a collection of account credentials
that enables you to assign credentials automatically for your devices,
instead of entering them manually.
To begin, go to Devices, Manage Credentials,
and then click Credential Profiles.
On the Manage Credential Profiles page,
click Create Profile.
Enter a name for the credential profile,
select the device types and an account credential for each device type.
Click Save to create the profile.
Now that we have added account credentials and created a credential profile,
let’s see how to add a single device in SupportAssist Enterprise.
First, let’s add an iDRAC.
On the Devices page, click the add icon.
In the Add single device window,
select the device type as iDRAC,
enter the hostname or IP address of the device,
select the account credentials, and then click Next.
After the device is discovered by SupportAssist,
assign it to a custom device group, if required,
and click Finish.
The Summary page is displayed with the device details.
Click OK.
If enabled, SupportAssist installs OMSA
and configures the SNMP settings of the device after it is added.
Now, let’s add a Data Storage device.
Select the device type as Data Storage
and SYMMETRIX as the device model.
Enter the IP address and serial number of the device and click Next.
The Summary page is displayed with the device details.
Note, some of the models will be added to the device inventory
and displayed on the Devices page only after they are validated
by a technical support agent.
This process may take up to 24 hours.
Finally, let’s see how to add multiple devices within an IP range
using a device discovery rule.
To begin, go to Devices and click Manage Rules for Device Discovery.
On the Manage Discovery Rules page, click Create Discovery Rule.
Enter a name for the rule and select a credential profile
with the account credentials for the device types present within the IP range.
Then, enter the IP address range from which you want to discover and add devices.
You can click Add another range and add a maximum of five different IP ranges.
Select a frequency in which you want SupportAssist to run the rule
and click Next.
On the Discovering Devices window,
the device types are automatically selected
based on the device types included in the credential profile.
Clear the device types that you do not want to discover
and click Add Rule.
The discovery rule is created and run based on the frequency selected.
Click the rule to view the device discovery status.
The discovery of few devices may fail if the credentials are incorrect
or the devices did not meet certain requirements.
Click Export-CSV to download and view the details of the failed devices.
On the Devices page,
filter the devices moved to the Staging group
and resolve the issues to enable automated support for those devices.
For more information about SupportAssist Enterprise,
go to Dell.com/SupportAssist.