old mate bob calls me up in a bit of a state and says Nicko i'm in a pickle can you help
me mate i said bob you old fart if i can't help you nobody can what's the drama buddy
lay it on me well he said my old resimed s9 she's finally kicked the bucket the old girls apparently
passed a use by date can you get me another one use by date it's a cpap machine bobby boy
not a bottle of milk i don't have used by dates you use them until they stop blowing
and then you either repair it or you get a new one well mine does he said it even says so on the
screen it says motor life exceeded contact service provider oh bob you poor bastard i think resmed is
pulling your leg mate those cheeky rascals leave it with me and i'll give them a call and so i did
i just met what can i sell you i mean how can i help you yes hello i've got a resmed s9 machine
and there's a message on the screen saying motor life exceeded contact service provider what does
that mean it means it's dead and if you don't buy a new one soon you might be too only joking
it means this past it's used by date you know what milk goes down the machine's gone sour damn well
what are my options well you could either replace the motor which is super expensive or you could
get a brand new air sense 10 which is also super expensive you should definitely just buy a new one
hmm i see well how much is it going to cost me just to replace the motor on my s9 because i'm
a pensioner how much you got sweetheart i'm joking let me check Zachy oh Zachy boy how much is it for
an s9 motor please let's go with $800 hundred now hang on make it $900 i need a new bike! wow 900
hey geez that seems expensive for an air pump well you can't put a price on breathing now can you
here's the thing though it doesn't actually seem to be broken i mean it's still working just fine
of course it's not broken it's just a message so we can trick you into buying a new one silly
duh so my s9 machine isn't going to spontaneously combust and blow up of course not it's not the s8
now is it all right then well thanks anyway but i think i'm just going to stick with my
s9 for the time being thanks for calling resmed hopefully make it through the night bye now
okay so that was obviously a slight and dramatization but the message was exactly the same
when i called them it was your machine is dead it's going to cost a lot of money to
repair it and you should really just buy a new machine it honestly felt like i was being sort
of scanned by some dodgy car mechanic trying to do some full engine rebuild when all i
really needed was an oil change and i have no doubt if bob had made that call he'd now be
eighteen hundred dollars in the red and poor old bob's a pensioner doesn't have a lot of money
okay so let's talk a little bit more about these sneaky little messages
resmed has pre-programmed into their machines in order to scare you to buy a new one
now with the s9 machine that message starts to pop up after about 24 000 hours and it gradually gets
more frequent the more time goes on so originally it's just every now and again and then sooner or
later it's just every night you get this pop-up message which is really annoying now with the
airsense10 a machine i know a lot of you use and i know a lot of you are buying them now as well
because of the the recall the philips recall with that machine i believe it's around 22 000 hours
that you're going to start to see that message i'm suddenly now just getting a lot of emails from
people regarding this so a lot of you are going to start to see that message in the near future
so just be aware of that and just don't panic when you see that message just ignore it and with the
new airsense 11 i think they're going to drop it even further maybe down to something like 20 000
hours so 24 22 20 that seems like something resmed would do they have stated in the manual that the
machine lifespan is five years conveniently that's the same time frame that the insurance
providers will let you claim for a new rebate on a device so it all just makes sense doesn't it
right now resmed is going to claim that these messages are purely for patient safety that's all
they ever do that's their excuse for everything patient safety patient safety patient safety
i mean heaven forbid the machine stops blowing and you have to go without your precious PAP for a
couple of nights i mean what are load of bollocks we know these companies do not care about you and
your health and we've just witnessed it firsthand with the phillips recall all right everyone tools
down stop using your machines immediately but when are we going to get replacements who knows
one year don't care so don't insult us with your safety talk all right you don't care this is
purely a sales scam and you know it now i wouldn't be so offended by this message if it was presented
in a way that was transparent fair and reasonable for example after say eight to ten years you've
got three options one you can continue to use your device but just be aware that it might potentially
fail on you at some point in the future two you can replace the motor all right but this has to be
at a fair and reasonable cost nine hundred dollars to replace a shitty old s9 motor is extortion
i mean before the philips recall you could go and buy a complete new air sense 10 auto set the whole
thing for around 650 dollars so 900 for replacing an old motor is extortion and it's designed that
way so you go nah stuff it i'll buy a new one and then lastly yeah sure you can upgrade that's fine
i've got no problems with resmed making a profit or selling devices but just do it in an ethical
way now here's the good news for all you resmed lovers out there the reason that resmed has this
message pre-programmed into their machines is that their machines are so damn good and reliable that
if they didn't try and trick you into upgrading to a new machine then you probably never would and
that's certainly not great for business i'm not sure if you've ever heard about the everlasting
light bulb story but if you want to check that out click the link above now guys i would absolutely
love to hear your thoughts on this topic i mean do you think it's okay for these companies to
put these expiring messages on their devices have you ever had one of these messages pop up before
share your experience comment down below and let's discuss it if you enjoyed today's video and would
like to show your support you can do so by liking and sharing the video on your socials subscribe
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lot of fun and today i'm going to leave you with a quote from the great albert einstein learn from
yesterday live for today hope for tomorrow and never stop questioning goodbye god bless
dad did we keep recording that yeah i'm just going to keep the point hey zacky