- Have you ever been to an Apple product launch
where a customer called the police
on the Apple Store.
Coz that's what happened to me this morning.
So stay tuned we're opening up the iPhone X.
But I've got an interesting story to share with you
from earlier today.
The drama out here is crazy.
Someone called the cops
because Apple didn't have any walk-in stock.
This was just insane.
Today is one of the biggest product launches
in the history of Apple
with the release of the brand new iPhone X.
Today we are unboxing the iPhone X
and I'll give you some early impressions
on the setup process and new features
like face ID.
What's going on tech squad, Andru Edwards here,
editor-in-chief of gearlive.com.
If this is your first time here
this channel's all about tech, gadgets and gaming
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As I said today is the launch of the brand new iPhone X.
This is the Space Gray model of the iPhone X
which I've been setting up and going through
and playing around with.
They also released this right here.
This is the silver model of the iPhone X.
This is the model we're gonna be opening up.
I'm going to be telling you the story, the adventure,
the craziness of this morning
at the Apple Store which ended up with,
a customer calling the police
and having the police come down to the Apple Store
because they were upset with Apple.
And they weren't even upset with the employees
so much as they were with the company
and they thought calling the police was the best solution.
It was weird, it was crazy, I'll tell you all about it,
in just a moment.
As I said, big day for Apple, launch of the iPhone X.
This is a few weeks after the release of the iPhone 8
which became Apple's best selling phone.
I'm curious to see if the iPhone X takes over.
It's a $1,000 smartphone, starts at $1,000
and this 256 gigabyte model in particular
is 1,149 while the iPhone 8 starts at 650.
So interesting to see what happens there
but let's go ahead and get started.
I'm going to tell you all about this crazy day.
I went over to the Apple Store this morning
here in Lynnwood Washington at the Alderwood mall store.
And when I got there I was the only one there
which I thought was pretty interesting
because it was six o'clock in the morning
and usually by that time there's plenty of people in line
whether it's people with pre-orders
or people that wanna to walk-in.
A guard came up to me and said,
asked me what I was doing there.
I told him I was waiting in line and apparently,
he had just sent away about 40 people who were in line.
None of whom had a pre-order.
They were just thinking they'd line up and walk-in,
which you've been able to do in the past
but haven't been able to do for the past like a year or two.
With the exception of the launch of the iPhone 8,
you were able to walk-in and get a device.
So I tell him I have a pre-order, I'm standing in line,
no big deal.
I'm hanging out and then a bunch of people show up
and they line up behind me.
Apple's coming out whenever someone gets in line behind me
to let them know that there's no walk-in stock,
you can only stay in line if you have a pre-order,
I mean you can stay in line if you want to
but you're not getting a phone because there's no phones
for people who didn't pre-order one.
So when this small group of people find out
that there are no iPhones,
they get super-upset.
- Please have proud okay.
Don't treat your customers--
- They bring up a quote from Tim Cook where he said,
Apple stores will have some limited stock
and to get there early.
This guy was asking for managers,
he was talking to security.
He was basically showing, he was saying
"Hey look, look at this.
"this says, I crammed Tim Cook,
"that you will have stock today so you obviously do."
- Okay that's another thing.
We're talking about--
- This is not right, you're asking--
Even now the information is on your website.
- Then he brought up CNET and he brought and Gadget
and he brought up the Verge and he said,
"All these people are quoting this,
"you must have stock back there,
"you just don't want to give it to us."
And when you heard how they were talking,
it became very clear at least to me
and I'm assuming others as well
that the reason they were so upset
is because they wanted to buy a bunch of phones
to resell overseas.
That's a very lucrative business that a lot of people do.
You go to the Apple Store after a launch and every morning
you'll see the same people there,
trying to buy multiple phones
because they're usually reselling them especially overseas
where they can get a very, very hefty return
for their money.
So this guy asks for the manager, the manager comes out.
He starts yelling at her and telling her,
it's not fair and why are you treating us like this.
"No one cares about the iPhone 8,
"I just want to buy some iPhone Xs."
Some iPhone Xs not an iPhone X.
And everybody with him was together,
they all wanted to buy some iPhone Xs.
So she tells him flat out,
"I'm sorry we do not have any stock
"for people who are walk-ins.
"You have to have an appointment, a pre-order
"and those are the only people we'll have phones for."
So the woman the guy was with says,
"That's not fair.
"I don't have an appointment,
"none of these people in line have an appointment."
Then she comes right up to me like right up in my face,
"Do you have an appointment?"
"Yeah, I an appointment at 8:00 a.m., that's why I'm here.
"I can hear what they're saying,
"there's no phones for people who don't have an appointment
"so why would I still be standing here
"if I didn't have one."
She's only asked me, she didn't ask anyone behind me
and then she turns around,
"There's only one person here with an appointment.
"You guys are lying you have phones back there.
They keep telling them, "No we don't."
The guy starts trying to record.
He's demanding the store managers phone number,
home phone, he said home phone.
"Give me your name and your home phone."
Why would she give you,
why would she give you, her home phone number,
why would she do that?
What does it have to do with you?
What does her home phone have to do with your issue
with the fact that they didn't get enough stock
because here in the Pacific Northwest region,
none of our stores have walk-in stock
because the phone was so popular, I guess in this area
that every phone sent here is already spoken for?
What do you expect to accomplish
by getting this woman's home phone number and full name?
Especially after acting belligerent like that,
why would she give you any of her personal information?
So the Apple store employees asked these people to leave,
to leave the property.
They're being very belligerent, they're yelling,
they're cursing.
They were not happy, they're causing a scene
and the guy says, "Hey, this is a free country.
"I can stand here."
Not realizing that when you're on mall property,
that's a private property, that's not public property.
You're not in a public park, you're not on a public sidewalk
you're on a business's property.
I mean it is a free country
but that doesn't mean you get to do whatever you want
on people's private property.
They asked him to leave, they bring security.
He says he doesn't want to leave, it's not fair
because they are supposed to have phones.
"CNET says this, look what CNET has to say."
He decides, I need to call the cops.
I'm not even kidding, he calls the police.
He calls the police on Apple
for not having enough phones in stock
for him and his group to walk in and buy phones.
I'm thinking this guy's kidding,
he's not really calling the police.
Lo and behold, five minutes later, police show up.
This guy is using police manpower
and wasting their time
because he can't get an iPhone
on launch day
to probably make a profit on.
Come on dude, what are you doing?
Why are you wasting our resources?
That's my tax dollars at work.
The police guy comes.
He asks Apple what's up.
The Apple Store people tell him what's going on.
This guy keeps interrupting, talking about how, again,
Tim Cook said this and look at CNET.
The cop says,
"Okay, maybe there was a misunderstanding here."
The guy goes, "Misunderstanding?
"Did you read Tim Cook's words?
"Read this, read it out loud right now."
The cops like "I'm not, dude I'm not reading anything."
And he goes, "If you can't get an iPhone today,
"why don't you go get an Android device?
"Just go somewhere else and get an Android phone.
"You need a phone today?
"Go get a phone."
Which was hilarious but which made the guy even more upset
and the woman he was with even more upset.
- That's totally within your power as a consumer
but for now you guys gotta go.
- But we know it's unfair.
- I understand. - No fair.
- They manage the property, they want you to leave now.
- No the reason is why they cannot do something,
we have to leave here.
We can ask them, they can give us answer right now.
- They're not obligated to give you an answer.
- Why? - Why?
- But I really--
- It's time for you to go, okay.
I don't want this to become a bigger issue
than it already is.
- So this very unfair in United States.
- Okay.
- Very unfair--
- There was one other guy and he was like,
"What's the phone number to the media?
"I need to get the media here.
"What is the phone number to the media?"
Like you think there's just one number that you dial
and like the media, all the media just show up
like the police officer did.
No, there's no one number
to get all the different news stations and radio stations
and bloggers...
What do you, what is going on here?
It never got violent, it was loud and it was ridiculous
but the good thing was, it helped the time pass very quickly
because I was extremely entertained by the whole situation.
This guy was so desperate
to get launch day iPhone X
that he literally called the cops on the Apple Store
for not having them in stock.
Anyway I was able to get my iPhones.
I was the first one in line.
I went through the line.
(staff cheers)
It's my boy Myles right here.
- What's going on? - Mylyes, what's up man?
What's up man, congrats on the baby Myles.
Yes.
(staff cheers)
Where's Pete?
Where the hell is Pete?
You remember my boy Pete from the iPhone 8 video.
Didn't see him in the high-fiving line.
Pete disappeared
coz he knew I was gonna ask him about his podcast.
I found Pete, I heard you had a podcast Pete.
- Oh no.
But I did see my boy Myles so I said hi to Myles.
Myles, I'm a little jealous of him
because any time I see him,
he has great shoes, he has all these great kicks.
This guy gets Yeezys at retail price.
Who do you know, if you're into sneakers,
who do you know that can get Yeezys
just at retail price, just 100 bucks
or whatever it might be.
This guy's not spending thousands of dollars on shoes,
he always has the best shoes anyway.
Thanks for taking care of me though guys
with these phones.
So let's go ahead and get started with the unboxing
of the silver iPhone X.
I'll also give you some close-ups of the Space Gray model
as well.
As we open up the iPhone X, as you can see first up top
is the Designed by Apple in California
packet of information.
Inside here you'll find,
what used to be called, fingertips,
now it just says hello and when you open it up
it's a pamphlet welcoming you to the iPhone X
and telling you how to do some of the different things
because this is now a gesture based operating system
and device.
The home button being gone means more gestures
are what you're going to need to rely on
to navigate through the device.
There's also some regulatory information
and of course you get two Apple logo stickers as well.
Underneath that is the iPhone X itself.
As you can see we're looking at the screen,
the screen is large, it's almost bezel-less
and it is beautiful.
But the one thing about that screen
is you want to protect it.
Apple says it is constructed of a very hard glass.
They worked with Gorilla Glass on this specific glass
but you want to make sure if you drop this thing
that that glass is not breaking.
And that's why, I want to thank the sponsors of this video,
Tech 21.
Tech 21 is known for protecting your phone,
drop after drop.
Tech 21 sent over a few of their cases,
they sent over a screen protector.
They've basically got everything you need
to protect your iPhone in the event of a drop
or as they say, "In the event of multiple drops."
Again Tech 21 makes a scratch resistant,
anti-glare screen protector along with a bunch of cases.
They've got an assortment of cases most of which,
protect your phone from a 10-foot drop
but you can also opt for a thinner and lighter case
that'll protect it from a 6.6 foot drop as well.
The cases look good and they're also the standard bearer
for protection.
If you want to pick up a Tech 21 case for yourself,
I will have links down in the description below.
We will put this guy aside for just a moment.
Underneath that, not much to this box at all.
You've got the power brick,
this is the standard five watt power brick.
I'm not a big fan of this anymore.
Now apparently, there are a couple of legitimate reasons
why Apple includes this in the box
versus something that I think they should include
which is something that would support fast charging,
they're a little bit bigger.
But it is because they're a little bigger.
Apple wants to give you something that's small and compact,
you can throw in your bag, you can throw in your purse,
you can even throw in your pocket
and that doesn't have moving parts.
So the bigger Apple charger for example,
have fold-down prongs.
I don't really buy any of those reasons
and those aren't Apple's reasons,
they're just some reasons other people thought,
Apple might be using to justify this
but I just think five watts these days,
this is like selling a 16 gigabyte iPhone.
You just don't sell 16 gigabyte phones anymore.
Don't include five watt chargers
in the box anymore either.
Up top you've got Apple's earpods.
These are the wired lightning version of their headphones
so you do get headphones in the box,
that plug into the lightning port
and on back of this little container
is the lightning to 3.5 millimeter adapter
which lets you use your headphones,
any headphones that require a headphone jack,
can be used with that.
Underneath there,
you've got your standard iPhone lightning cable.
The lightning cable is what you're going
to use to charge and sync.
If you still plug into a computer you can sync there
or you can just use this to charge up your iPhone.
Now that cable is gonna charge your iPhone
at standard speeds.
If you want to use fast charging,
which obviously means you charge your iPhone,
much faster than you would with that cable
and especially with that power brick,
hit the link down below, I'll leave a card up here as well,
somewhere where I put together
my favorite fast charging accessories
for the iPhone 8 and iPhone X.
So if you wanna do fast charging, check that link
and I'll tell you all about the accessories
that you should buy.
Now moving on to the iPhone X itself.
As you can see, all glass up front, minimal borders on back.
You've got that vertical camera,
dual optical image stabilization there
and that nice white pearlescent glass
on back with the chrome sides.
If you compare that to the space grey model,
it also has a little stainless-steel sides
but it looks I think a little nicer.
It almost looks like
the stainless steel black Apple watch.
We're gonna go ahead and get this turned on
and go through the process of getting it set up.
The cool thing that Apple does now is,
if it recognizes your old phone nearby,
it'll actually offer to pull the data from your old phone
directly to your new phone,
rather than downloading it all from the cloud
at least for that initial setup.
It's not gonna transfer all your apps and everything
over Bluetooth coz that'll be a lot of data,
but it will transfer all your settings your iCloud,
everything like that, right over to your phone.
So there you have it guys, that was my morning with Apple.
Crazy morning involving upset customers, police men,
security guards and of course the iPhone X.
Link's below if you want to pick up
an iPhone X for yourself.
Again, they start at 999, 64 gigs
and you can get a 256 gigabyte model for 1,149.
I'll have more content coming related to the iPhone X
including the iPhone X review,
top five features and more.
If you have any questions about the iPhone X,
drop them down in the comments below.
I'll meet you there for further discussions.
Like this video if you enjoyed it
and don't forget to click or tap on my face
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in order to subscribe for free to the channel
so you don't miss any future videos.
Thanks so much for watching, as always guys,
I really appreciate your support.
I'm Andru Edwards and I'll catch you in the next video.
(lively music)