YouTube friends it's Richard founder of short-term rental secrets.com and
Airbnb super host today's video is six things that you can do to earn a five
star review so let's just get right into it now look I'm not going to film a
video here and tell you the importance of cleanliness and you know all of that
like you know all that so let's just assume that we're good on the actual
physical property this is talking about hosting so the very first thing I want
to talk about is first impressions recognize that you get one opportunity
to make a first impression and it's lasting so if you make a great first
impression you're friendly you're upbeat so on
you're going to buy yourself a lot of likely way over the course of their stay
should things go wrong or there's a couple of bumps in the road
contrast that with if you have a bad first impression you're going to have
like a chip on their shoulder then you're going to be dealing with like
this uphill battle the entire time the guest is there so since we know that
let's make a great first impression point number two is to make sure that
you set realistic expectations and then you exceed them and that can be
everything from the listing itself has to be you know fully transparent and
that's actually better when they get there - the way that you host you can
give them a gift basket or a bottle of wine in the fridge doesn't really matter
but we've created other videos that talk about how to delight your guests that's
what you want to do in point number two the third thing you want to do is be
proactive and what I mean by that is instead of waiting for the guests to ask
for things or to be responsive which is a really good thing versus not being
responsive is be proactive pretend you're the guests and think about things
that they might need so for instance if the weather calls for rain and you know
that they just traveled from you know someplace sunny they may not have
umbrellas it's a really nice thing to say hey guys I see that the weather
calls for rain I've put a couple of umbrellas for your use please return
them when you're done the fourth one is really easy just be yourself and be
really friendly so what I mean by that is when I see my guests I often will say
hey it's some you know ten o'clock are you hungry there's a great place around
the corner have you been there or if I see them at around dinner time I'll ask
where are you guys going for dinner and oftentimes say oh we don't really know
we're just going to walk around and that's a great time to say you know what
what kind of food do you feel like what your budget let me make a recommendation
whether they go there or not not the point the point is they know you care
point number five be as accommodating as possible probably the most frequent
request I get is kind of check-in earlier can I check out late and instead
of saying no I have a same-day turnover and somebody's coming in and just being
really really sort of matter-of-fact about it I found a way to be
accommodating and I say look I'd love to let you say later but unfortunately have
somebody checking in and the maids need to come but here's what you can do go
ahead and put all of your luggage together put it in the entry foyer and
feel free to come back before the guest checks in at 4 o'clock and even if that
doesn't work although 90% of the time it does work they appreciate the fact that
I'm listening to them that I'm empathizing and I have a solution and
that's all that you really need to get across and the sixth and final point to
getting five-star reviews is and you see me make videos about this before so
click up here if you haven't seen it you have to ask for it if you don't ask for
it you may not receive it you're leaving things to chance so I encourage
everybody to go ahead and ask quote-unquote for a five-star review you
have to earn it but if you set their expectations and ask for it and tell
them it's going to help you grow your business they're likely to give it to
you so that's it simple really right six easy steps to getting a five-star review
if you liked the video please go ahead and do so share it comment and feedback
below and until then happy hostess Oh having subscribe