(Coming up in this video)
Ladies, I've called you here because today
is a very important day here at Bergström's Department Store.
After many years of fine service,
Mrs. Eisenhower is finally retiring as head of the ladies department.
And in the Bergström tradition,
we are going to be promoting from within the department.
Oh, my gosh. What's going to happen?
Is it going to be one of us?
I'm not at liberty to make any announcements at this time.
But I should say either of you two
has a shop for a once in a lifetime promotion.
I've been waiting for this for a long time.
This is so exciting!
So let's go out there and do things that Bergström way.
And I'll meet with you two later.
May the best woman win.
[Totally Studios Narrator] Someone is going to get a big promotion.
[Totally Studios Narrator] Wonder who it will be?
I'm so excited about this new job.
I wonder who's going to get the promotion.
Well, obviously, I'm going to get the promotion.
But that's great news for you.
Why would that be great news for me?
Because when you've been working
with your boss for a long time, there are no surprises.
Just do what I say and everything will be great.
Oh, sounds great. So exciting.
Oh, look, there's a customer.
I'll take it. Oh, no, no. Let me take it.
Let me show you how it's done.
(You're watching Totally Studios)
Oh, hi. Can I help you find something?
Oh, yes. What's new for Fall?
Oh, for you?
Oh, yeah. I was thinking of something I could take to college.
Well, based on the way you're dressed, you must go to online college.
Well, we have been doing zoom, but we're going back in person this fall.
Well, I'm not sure we have anything that fits your look.
Well, that's why I'm here.
Fall is the perfect time for a new look.
The new look, huh?
Oh, can I help you, ma'am?
Clearance is on the lower level.
[Totally Studios Narrator] Karen dumps Hannah because she sees
[Totally Studios Narrator] the opportunity for a bigger sale with this new shopper.
Oh, is there anything I can show you?
Oh, yes. Well, first off, I adore this dress.
Oh, well, that's not surprising.
Bergström's is lucky to have one.
It's a very unique dress.
Oh, why is that?
Well, there's only three in the world.
The first one was created for the queen of England.
Wow. What about the other two?
Well, the second one was worn by Jennifer on the red carpet at the big awards show.
Oh, wow. Who has the third one?
Well, this is it.
May I ask the price?
Well, I'm not allowed to say. It's actually not available for purchase at this time.
But let me show you some of our designer collections.
I noticed no one's helping you.
Is there anything you're looking for?
Yeah, I'm looking to change up my whole wardrobe.
Oh, awesome. You came to the right place.
We're going back in person this fall.
And I just want to make sure I look good for class.
Oh, where are you going?
I'm just going to state.
I just graduated from state.
I know all the looks you'll need.
Wait here. I'm going to go pull some things.
And here we are.
May I present to you Bergström's fall designer collection.
Oh, I can't wait to dive in.
Let me know if anything strikes your fancy.
Oh But they do.
So no college work is complete without overall's.
I love overalls. And I think the pink really compliments your complexion.
Thank you. I'll try it on right now.
Actually, I have a fitting room already started for you.
(You're watching Totally Studios)
All the pink looks amazing on you.
How do you feel about it?
It's cute, but I don't think it's really me.
That's fine.
Actually, I pulled another look for you, and I really think this will pop.
Wow, I love Ombre
Let's see how it looks on.
Let me know if you'd like to try that on?
That's all right. I'll take it.
I'll take this to the register for you. Very well.
Oh, keep stopping.
I love this. Me, too,
but I think it just needs one more thing.
How do you feel about denim?
I love denim. Try it on.
And this. Ohh, as you wish.
Nice. works. It definitely works.
And this is perfect for my charity luncheon. Oh, very well.
(You're watching Totally Studios)
Thank you so much for your help today.
You've been great.
Much nicer than that other lady.
Oh, I'm so sorry.
That is not the Bergström way.
OK, one more thing. I have a job interview.
Do you have anything for that?
You know, I'm sure I can find you something. Yes.
But did she go? Oh, there you are.
I've been looking for you.
Oh I'll take this one, too.
Ahh, very popular.
Oh, the Oscar. It's gone.
Alyssa, the Oscar, it's gone.
[Totally Studios Narrator] Alyssa, the Oscar, it's gone in her mind.
[Totally Studios Narrator] Karen knows who has taken the gown.
What it can't be.
One minute it was there and the next it was gone.
The electronic alarm and everything, just gone.
Wait, is that Kim supposed to be trying it on this afternoon?
Well, whoever it is, we need to find it right now.
Where do you think it went?
Well, someone in the store is a thief.
And I think I know who it is.
I love this. I feel so confident.
I'll for sure get the job.
Excuse me. Didn't you come in here with a backpack?
Yeah, I'm a student.
Aha. And I'm sure it's safe at the store coat check.
Oh, I should have thought about that. But it's in the dressing room right now.
But they're just schoolbooks.
Who's going to take that?
Schoolbooks? We'll see about that. I'll go get it.
Oh, here it is.
Here you go. I'll take that.
What are you doing?
I'm taking this to security.
Is it all right if we check your bag?
Yeah. This there's something wrong?
I'll say there's something wrong.
There's an original Oscar gown in this bag.
Let's see for ourselves.
That's my English book, my math book, my french book.
Yeah, there's no merchandise.
Well, there's another pocket.
It's not there.
Karen and Alyssa to customer service, please,
Karen and Alyssa to customer service.
Yes sir. What did you need, sir?
Alyssa and Karen.
Now that you're here, I'm ready to make that major announcement
you've been expecting.
But first, there's somebody I'd like you to have the honor of meeting.
Oh, I just helped you.
You may have met, but you've not been formally introduced.
May I present Hannah Bergström?
Hannah Bergström? As in the Hannah Bergström?
That's right.
She's our mystery shopper.
Oh, that's so cool.
So nice to meet you.
I would have never guessed based on what you're wearing.
Guess I'm not getting that promotion.
Karen. Not so fast.
You actually have a major career change coming. Oh, I do?
Why don't you just go ahead and tell them?
OK, I will.
Alyssa. Congratulations.
You are now the new head of our women's department.
Oh, my gosh. That's so wonderful.
Congratulations, Alissa.
I was really impressed with you today.
Oh, great. What about me?
Oh, for you, Karen.
I'd like to announce that you are about to embark
on an exciting journey at a new department store.
Oh, which department store?
I have no idea. But you're fired from Bergström's.
Mall cop! where do you think you're going?
[Totally Studios Narrator] When the expensive gown was stolen,
Karen assumed it was Hannah based on how she was dressed.
Turns out she was one hundred percent wrong.
You shouldn't judge people based on how they look,
because there are many ways to measure worth.
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