Hi there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
In this tutorial, I am going to teach you how to pass an NHS Band 3 interview! It does
not matter which Band 3 role you are being interviewed for, all of the questions and
answers within this tutorial will be applicable to your interview. It does not matter if you're
applying to be a Health Care Assistant, a Support Worker, a Nurse, a Radiographer, a
Clerical or Admin Worker. It does not matter which Band 3 position you are applying for,
please do make sure you watch this fully from beginning to end, because it will help you
to be the STANDOUT CANDIDATE. To achieve that goal, this is what I am going to cover throughout
this tutorial. I'm going to give you a list of NHS Band 3 interview questions that I recommend
you prepare for. I have carried out extensive research and I believe all of these questions
are likely to come up during your NHS Band 3 interview. I will also give you suggested
answers to those questions, to help you succeed at your interview. I will tell you the skills
and qualities that you must demonstrate throughout your NHS interview. And I will also explain
where you can get access to further training resources to help you succeed at your Band
3 NHS interview. So, four great reasons why you should stick around and watch this fully
from beginning to end. Before I get into the tutorial, a very warm welcome to this NHS
Band 3 Training Interview presentation. My name is Richard McMunn. That's me there in
the centre of the screen. I am a former Fire Officer of 17 years, and since then I've been
helping people to pass their interviews. And I do that by always giving you TOP-SCORING
unique answers you can't find anywhere else. On that basis, please make sure you SUBSCRIBE
to the channel by clicking the red button below the video, and then you're not going
to miss out on any of the weekly training videos I upload. You can also connect with
me on LinkedIn.com if you want to. I have put my LinkedIn link in the description below
the video, and it's always great to connect with like-minded professionals such as yourself.
Please also make sure you give the video a LIKE, because that tells me you enjoy the
content and I will, therefore, spend more time creating it for you. Okay, let's get
into those NHS Band 3 interview tips, the interview questions and also the suggested
top-scoring answers. Here we go. The first question that I want you to prepare for is:
Tell me about yourself and why you want to work for the NHS in this band 3 role? Now,
this will be the first interview question of your Band 3 interview. And it's absolutely
vital you talk about the values of the NHS in your answer. Here's a great, suggested
answer to help you prepare. “I am extremely hard-working, conscientious, caring and totally
focused on completing my work to consistently high standards. The skills, qualities and
experience I possess are a solid match for this Band 3 role, and I am confident you will
be pleased with my strong work values and ethics. I want to work for the NHS because,
having studied both the job description and the values expected of all staff, I feel this
is somewhere I will get to put my skills to good use whilst working alongside some incredible
people who are all working towards a common goal.” Let's now take a look at the next
NHS Band 3 interview question that I want you to prepare for. How do your skills and
qualities meet the job description of this NHS Band 3 position? Now, to answer this question
correctly, we need to ensure we study the job description for our particular role, and
without doing so, we will not be able to provide a good enough answer. However, I've done the
hard work for you and here is my suggested response. I'm going to provide you with two
sample answers. One is for Band 3 Clerical and Administrative roles. And the second answer
is for Band 3 patient-focussed roles, such as healthcare assistance, support workers,
nurses, etc. The first one will be for Admin and Clerical NHS band 3 roles. Here it is.
“I have studied the job description and I am confident my skills, qualities and experience
are a strong match for this Band 3 role. For example, I am an excellent team worker and
I can also work on my own whilst following strict guidelines and operational procedures.
I have excellent attention to detail skills and I can also work under pressure whilst
managing and completing lots of different tasks. The experience I have means I can work
alongside different people from different departments, and I will be able to provide
effective and efficient clerical and administrative support to teams of healthcare professionals
to help them achieve their objectives without additional stresses and pressures.” That's
a great answer for admin-related roles. Here is the second answer for patient-centred NHS
band 3 roles. How do your skills and qualities meet the job description of this NHS Band
3 position? Here is my answer: “Prior to applying for this NHS Band 3 role, I studied
the job description to make sure I have the necessary skills, qualities and experience
to excel within the position. For example, I have the ability to both participate and
assist in the delivery of excellent patient-centred care to users of the NHS. I can also be relied
upon to follow strict rules and procedures, including those relating to safeguarding and
confidentiality. Due to the many years’ experience I have gained, I fully understand
how important it is to always strive for excellence, because that’s what patients deserve. Finally,
I have excellent communication, teamworking and attention to detail skills, all of which
will enable me to perform consistently to high standards within this position.” That's
another really good answer to that tough NHS interview question. The next one I want you
to prepare for is: Describe a time when you demonstrated one of the NHS core values in
your work? This is a difficult question, but it is very common during Band 3 NHS interviews.
To answer this Band 3 question correctly we need to, first of all, know what the NHS values
are. So let's take a quick look at them before I provide you with a suggested answer. The
six core values for the NHS are: respect and dignity, commitment to quality of care, compassion,
improving lives, working together for patients, and everyone counts. We need to think of a
SITUATION we've been in previously where we've demonstrated one of those values. When you
are responding to this behavioural-type interview question, my advice is to use the STAR technique,
because they are asking you to give them a SPECIFIC SITUATION you have been in. By using
the STAR technique, it will ensure that you give a brilliant specific answer. The STAR
technique means that you will structure your answer using situation, task, action and then
result… the star technique. You start off your answer and you tell the interviewer the
SITUATION you are faced with. You then tell them the TASK that needs to be done. You then
move on and explain in detail the ACTION that you took, and you finish off with the RESULTS
following your actions. Tt's situation, task, action and result. Let's now take a look at
a suggested answer that uses the STAR technique for the NHS Band 3 interview question: Describe
a time when you demonstrated one of the NHS core values in your work? Here we go. “I
was working in a previous patient-centred role alongside other healthcare professionals.
One particular patient had very specific needs that required all of us within the organization
to maintain regular communication in order to provide quality of care. It was my job
to ensure after every visit or appointment with the patient, I conducted a patient-needs
assessment before passing on the information to the other healthcare professionals. During
each visit or appointment, I would provide excellent levels of care, whilst at the same
time completing all ‘risk’ and ‘needs’ assessment documentation. I ensured quality
of care by taking the time to ask the patient relevant questions and by also checking back
on the previous assessment documentation. Following each visit, I then shared the information
I had gathered with all of the other healthcare workers and interested parties. Although this
was an extremely lengthy and time-consuming process to follow, I was one hundred percent
confident the patient was safe, their needs were met and everyone within the team had
the necessary information to continue their own commitment to quality of care.” You
can see how by using the STAR technique, it makes your answer in-depth, solid and positive.
That's a brilliant example of a time when you've used or demonstrated one of the NHS
core values in your work. Please don't go anywhere, because I still have more questions
to run through. But when you are ready, if you CLICK THE LINK in the top-right hand corner
of the video, it takes you through to my website, PassMyInterview.com, where you can download
my full set of NHS Band 3 Interview Questions and Answers in PDF format. It is applicable
for all NHS Band 3 roles! However, let's now take a look at another interview question
to help you prepare. Tell me what you know about ‘confidentiality’ in the NHS and
how you'd maintain it within this Band 3 role? Quite a difficult question! The NHS, as you
probably know, has a Code of Practice in relation to confidentiality. My advice is to refer
to the code of practice within your answer, before then outlining what you would do on
a daily basis to maintain confidentiality. Here's my suggested answer. “The NHS has
a definitive code of practice that determines the standards required for all NHS organisations
and personnel in regard to patient confidentiality. NHS staff and healthcare professionals must
carry out their duties in strict confidence, especially in respect of a patient’s medical
information, records and personal data. However, information amongst care teams can be shared
when there is a requirement for the safe and effective care of an individual. At all times
a patients’ right to object to the sharing of confidential information has to be respected.
On a day-to-day basis, I would ensure I always followed the code of practice. I would make
sure I never left confidential information or records lying around, and I would never
discuss anything about patient unless it was within the permitted realms of my work, with
authorised personnel and also within the boundaries of code of conduct.” That shows you understand
what the code of conduct is, and what you would do on a day-to-day basis to make sure
it's maintained. The next NHS Band 3 interview question is: What are the different challenges
facing the NHS? This is a clever interview question, because it assesses what you know
about the NHS, and also whether or not you have the capacity to cope with the stresses,
the pressure and also the workload. Here's my suggested answer for your Band 3 role.
Here we go. “The NHS is facing many challenges, including an aging and growing population,
and the fact that Brexit may make it harder for overseas nurses and medical staff to gain
employment within the NHS, meaning there could be a skills shortage. There are also other
challenges, including ever-changing and evolving healthcare needs, resistance to antibiotics,
new illnesses and diseases, restrictions on budgets, and also the fact that new medical
advancements, whilst highly-effective, can be very expensive. There is also the challenge
that some local services are closing and there is an increasing reliance on private sector
medical services and facilities. This is why it is so important to always work towards
achieving the six NHS core values in your role. I believe strongly that, if everyone
in the NHS focuses on providing quality of care at all times, and they maintain the highest
standards achievable, the NHS will continue to succeed and be highly regarded throughout
the world.” That's a great answer! Those are currently the challenges, some of them
that the NHS is facing. And then you're explaining how, by following those values, the six core
values, you will be able to overcome them and meet the demands of the role. The next
thing to do is to CLICK THAT LINK in the top right hand corner of the video, and go through
to that page, because it will give you a full list of the NHS Band 3 interview questions
that I recommend you prepare for! There are some important tips on that page, as well,
that I recommend you read and study. They will help you to pass your interview. And
you also have the option, whilst you are there, to download all of the ANSWERS to those questions.
And as I mentioned previously, these answers are perfect for all NHS Band 3 job positions.
Thank you very much for watching. I wish you all the best for passing your NHS interview.
Please don't forget to SUBSCRIBE and HIT THE LIKE BUTTON, because that tells me you enjoy
the content and I know it's worth me spending the time creating it for you. Have a brilliant
day and I wish you all the best. Thank you very much!