Welcome to the New Kareo Platform. Before we get started on the tour of the
platform,
I just want to point out a few things. So the layout here and the ease of use is
driven by user scope and role
so we've designed this so that information flows to the user versus the
user having to search. You'll notice a sleek user interface design really
concentrating on these things. The system should act and feel like the
technology we use in our personal lives like Facebook and other social media
apps now as we go along you'll notice how we streamline the relationship
between the front office and the back office staff
making sure everyone in the practice is focused on the appropriate task at hand
and creating a clear line of communication.
So let's start the tour of our platform under Kareo's main navigation. With any
of our paid modules provider practices will access all of the front office
functions they need.
So starting with our agenda: the agenda supports the need for an intuitive
check-in check-out workflow with Kareo's best practice features built right in.
the front office can run individual and batch real-time eligibility checks when
we confirm coverage up front we can reduce back and rejections and denials
you can also see outstanding balances, collect those payments and co-pays up
front allowing the biller to quickly settle claims
The front office can manage patients so that they eliminate extra data entry
for the biller. The front office staff can manage creating the patient record and
the account. They can manage updating insurance cases, authorizations, credit
cards on file and patient alert.
The design is to keep the biller focused solely on managing the revenue cycle so
that's going to help get your practice paid faster
we also include a robust calendar. This way you can customize the scheduling
functions to support multiple providers locations and ability even to create
custom appointment reasons in whatever color code and duration of time you want
to those reasons and every provider on the Kareo platform recieves the free online
provider profile providers can manage this profile to highlight specific
information about themselves and their practice
seventy-seven percent of patients are searching online for the next provider
so having a profile like this will really help the practice shine online
and if you enable the marketing module you can publish positive patient
testimonials and allow patients to schedule online
that's going to bring in more business with really little to no effort
we also have a secure way to share documents keeping everything electronic
organized at your fingertips this is going to reduce overall communications delay
between the front office, staff in the back and the biller
along with the calendar the practice will receive full control over email
phone and text message reminders
this is going to contribute to reducing no-shows and with the marketing module
that can enable patient re-care reminders and patient surveys we want to
ensure those patients are happy and coming back in for those checkups again
with little to no effort
next I want to introduce you to our platform modules
starting with a clinical module Kareo Clinical is an easy integrated EHR
function with features that eliminate duplicate data entry reduce paper and
allow the provider to focus on patient care
our full-featured EHR has a simple intuitive interface
it makes writing notes finding information and navigating easy
providers will enjoy the ability to create custom templates and note types, use
text shortcuts, have the freedom to use dictation and quickly copy prior
notes with our same-as-last-time (SALT) feature providers can also print health
education materials, clinical summaries for patients and send e-fax
referrals to outside providers the clinical module includes e-prescribing
to help save time by eliminating phone calls to the pharmacy in addition
providers can even enroll for prescribing controlled drugs. Providers will receive a
drug-to-drug interaction alert if there's any significant interactions
with other drugs from the patient's active medication list
to prescribe a new drug or update in the active medication in the patient's chart
providers can quickly select drugs from their favorites list
other features include the ability to confirm the provider perform direct
medication reconciliation in drug formulary checks now also included is e-labs
so providers can now automate inefficient paper-based processes like
ordering labs and retrieving the results
recently we did a complete redo on the lab in studies we were receiving
feedback
and we decided to then change it so now we are hearing that is a really
intuitive process of providers and practices are really enjoying that
now from the super bill provider can send charges directly to their biller
with the integrated super bills the provider simply just adds the code from
their list of favorites and submits that charge over to the biller in real-time
out with Kareo we are certified for the 2014 edition of EHR Incentive program
now light of MACRA announcement
Kareo is working towards the 2015 certification as well as the other
requirements outlined under this policy
so we support the practice attesting by providing a dashboard making sure that
everything's on track
informing you of any gaps and also have access to built-in learning resources
now everything that we're taking a look here today is available on mobile
so let's take a look at the workflow here we have access to the same calendar
so we can make changes or just do what your schedule looks like for the day we
have that same agenda for that check in check out workflow
and providers can access patient charts or create their notes
and even create the electronic superbill all from our mobile app so that really
does become a powerful tool in the hands of the provider
ok so that's anywhere anytime access now the next module that I want to introduce
you to is our billing module
this is going to help office managers quickly analyze the health of the
practice and oversee collections
it will also provide the right amount of access for front office staff who need
insight on patient collections
this will free up the biller's time so again they can be heads down in the
billing cycle without getting sidetracked
this is going to help make sure communication and transparency is made
easy within your practice the first function of this module is charges after
sending electronic super bills the provider and office manager can confirm
the biller is reviewing charges and approving them within a timely manner so
we're being assured that there's no outstanding issues with those encounters
as well
now after those encounters are sent we want to allow the office manager to
track claims without having to ask the biller for updates her status
each time they can quickly find the claim that they're looking for and track
that claim
within seconds with the same transparency into patient collections
the office staff can review statements that are sent, quickly collect payments
and access the account history we make collecting payments easy by emailing
statement notices
so patients can pay online and keep your credit cards conveniently on file
here is our easy-to-read analytics so this function is for reviewing really
what matters most
so ensuring success of the practice patient visits, gross charges
collections and accounts receivable the office manager can stay ahead of the
curve and keep providers focus on patient care and now we can break down
these metrics and filter through details
and for more financial insight we have our subscriber reports
these are the reports that are set up to be sent to the right user automatically
on the set frequency
so instead of hunting for information imagine the right information flowing to
the right user most systems really force you run reports, but Kareo brings them to
you
and now back to our mobile here's that same analytics you so providers at the
end of the day or the week after their attention is off caring for patients
they can give your practice health a quick check up on the go
now last but not least is our marketing module
this is to help practice and providers shine online practice can now connect
with more patients generating more business without the hassle of
traditional marketing efforts that are usually really difficult to see the ROI
on here the practice performance dashboard gives the practice a clear ROI
you can directly see the impact having a solution like this has on the practice
and also provide one central location to control patient communication and the
practice online presence
the practice can evaluate their online presence and fix any issues now so we want
update inaccurate information that's out there on the web through our online
directory manager and finally we want to be able to reach out to our patients on
a broader scale we do that with patient broadcast this will help in situations
with a provider needs to reschedule upcoming appointments for inclement
weather or need to advertise your services for their upcoming patients
now when using Kareo Platform you have secure messaging so among staff and
patients using the patient portal having a secure HIPPA-compliant messaging
system to keep all the communication directly in Kareo it instantly
reduces phone calls and eliminates time wasted going back and forth to resolve
outstanding issues or questions within messages you can attach patient records
and documents the communication is easy for whether you're following up on an open claims
question or staff asking about the patient's bill it's all right here in
Kareo and even if you're not in the office
you can stay connected through the mobile app and that way you'll always be
connected and even get push notifications on your iPhone that
there's a new message
and with Kareo Billing there's no better software to support your in
office and in-house billing process
so our desktop application gives the biller all the powerful tools that you
need to improve and manage collections, quickly process claims electronically,
track and set up follow updates, stay on top of your A/R with features designed to
really maximize collections we center the billing cycle around our to do list
taking the guesswork out of your day ensuring that no claim is left behind
we also make tracking billing and capturing financials really easy with
our robust reporting and would Kareo we have implementation training and
support covered for the entire practice
we're really here now to help in more ways keeping everyone on the platform
successful
so with our platform you really want to make sure again keeping your practice on
rails and allowing you to stay focused on patients