Hi guys, David and David here from Payette Forward and in this video we're going to explain
what to do when your iPhone is stuck on the Apple logo when your iPhone is stuck on the
Apple logo.
There are a few different reasons why this can happen and the way that we can troubleshoot
this is think about when did this start to happen.
So first scenario, let's say that you're updating your iPhone using iTunes.
So a lot of the times your iPhone will get stuck on the Apple logo after you plug it
into iTunes you start the restore processor the update process stuck on the Apple logo,
and it usually happens Windows computers.
And the reason is that third-party software gets involved like antivirus software or firewall
software and it interrupts the process because as a part of the process your iPhone disconnects
from your PC and then when it reconnects the antivirus software says, hey, it's a new device.
Let's just enter up the whole process.
So that's why it doesn't work.
So, uh, we are going to link to Apples article about how to remove that stuff for about how
it can cause problems.
Um, but uninstall the stuff Turn it off temporarily.
Similarly, if you have a old crappy lightning cable or USB ports 30 that can also cause
some problems absolutely plug in your iPhone into your computer, and if you don't have
a second cable lying around, you can also just use a friend's computer to uh restore
update your eyes.
So let's say got stuck on the Apple logo, and it wasn't plugged into iTunes, and I don't
know where Apple logo right?
You're just using it.
So software crash, generally can be a hardware problem, usually software.
So the first step when troubleshooting any software problem really is a hard reset.
Yep.
So now we have a bunch of different iPhone models three different ways to do it, right
so iPhone 6 iPhone 6s and earlier, it's good press and hold power button Home button 15
seconds.
Yeah.
Just keep holding and don't let go until you see the Apple logo reappear in the screen.
It should disappear and then reappear and then you can let go.
iPhone 7 power button volume down button.
Same thing called for the iPhone.
And the iPhone X — it's going to be volume up press and release volume down, press release
press and hold that side button.
Until the Apple logo appears now here.
I have a simulated problem here.
Now your Apple logo will appear smaller than this but to hard reset your iPhone X volume
up volume down side.
Just keep holding the side button until your screen goes black and until the Apple logo
reappears in the screen.
And in this case, it will be a normal size tap the logo because it'll be the real thing
not some image.
I downloaded there it is.
There it is a lot smaller.
Yep.
So let's say the hard reset didn't work.
The hard reset didn't work.
What are we gonna do we're gonna do a DFU restore DFU restore stands for device firmware
update.
It's the deepest type of restore that you can do on an iPhone.
If there is a software problem with your iPhone and DFU restore will fix the problem.
Now, we have a DFU restore video for the iPhone 7 earlier.
We also have one for the iPhone X now willing to both of those below and then the card up
above finally if the DFU restore doesn't work.
There's probably a hardware problem with your iPhone.
This is pretty uncommon, but it is a possibility and we should also just mention that if you're
a Jailbreaker , we don't judge you but a lot of the times this can happen while your jailbreak
An iPhone, uh, so if you're restores the fix yeah DFU restores the fix for a lot of these
problems because it's talk on the Apple logo.
What actually is going on is that your iPhone is like booting up.
There's a lot going on in the background of your iPhone.
As soon as you turn it up there's all sorts of system drivers happening.
But Apple instead of having all these like little lines of text going which wouldn't
be any fun puts a picture of the Apple on there and it all happens to the background.
Yeah.
So if the Apple logo is there it's um, it hangs during the boot process fun facts.
Yes, but if the DFU restore doesn't work repair options Apple Store, especially the AppleCare+.
You also recommend Paul's to third-party iPhone company.
They'll come to you and fix your iPhone on the spot.
So that's good stuff.
So that's that's what to do when your iPhone is stuck on the Apple logo.
Thank you guys for watching this video leave any other questions you have Below in the
comment section.
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