[MUSIC PLAYING]
Hey, DIYers, I'm Jorge from Alarm Grid.
Today, I'm going to be explaining what a 6F message
means on an alarm keypad.
Now, the 6F message will typically
be displayed on a fixed English keypad.
So if you're looking at the 6150 right here, it shows you 6F.
Now, the first thing I want to touch base on
is it actually is not a 6F.
It actually is a b as in Bravo and F. A lot of people
get the b confused for a six.
So this bF there that shows on fixed English keypads, actually
stands for backup failure, and it usually
just means that something is wrong with the communicator.
And there's a whole bunch of different things
that can be going wrong, and I'm going
to go get into that in just a second.
Now, you'll notice here how here we have a 6F, right?
Now, I'm going to refer to it as the actual message.
It says 6F Check, and then--
this is on my fixed English keypad--
if you look on my alphanumeric keypad,
that actually reads out the whole display.
It'll actually show you, Check 103 long-range radio
and then, we actually have a chart linked to the FAQ
below that shows you what every single error code
message may mean.
By the error code message, it's great
knowing that there is a communication error,
but if you want to be more specific,
look at the four numbers in the right-hand corner,
if you have an alphanumeric keypad.
If you don't have an alphanumeric keypad,
you're basically going to be working blind and going
to be trying to troubleshoot different things that
can be going wrong with your communicator.
But if you have an alphanumeric one,
it actually shows you the exact problem
that's going on with the communicator right there.
So 000 in our case, that just means that the communicator has
lost connection-- or the panel has lost connection
to the communicator.
Now, what this typically means, this 6F error, is something's
wrong with the communicator.
The most common thing that you will see if you have this
is, typically, if you have an internet communicator.
Why?
Internet goes down a lot.
We're not strangers to internet outages or your devices
losing connection to the internet.
So if you see a 6F error on your keypad
and your panel is connected to internet,
try checking the internet first to make sure
that that's actually working, that your panel's receiving
good internet service and that the cable's not loose,
nothing's been unplugged, and that's
going to be the first thing.
Now, one of the most common things you'll see
is, for instance, if the power goes out.
If the power goes out and you don't have your router
on a power supply, then yes, you're
for sure going to be seeing a communication
error on your panel.
Another thing could be just the router needs a reboot, right?
It's been on for too long.
It needs to be rebooted and it needs to just get refreshed,
so that could be another thing that could be causing it.
Now, if you are seeing this very often in your keypad,
you may want to think about getting
a backup cellular communicator.
Now, a backup cellular communicator
comes into effect in the event that your internet
stops working, well, then your panel
can continue to send out alarm signals
through the cellular path.
These VISTA systems, they have an AT&T
and a Verizon communicator.
And they're actually LTE now, so if you guys are
out there watching and you guys have 3G/4G communicators,
it actually says VISTA-GSMV4G or an iGSMV4G, GSMX4G, CDMA-X,
anything like that, these are all 3G/4G communicators.
They're going to be phased out pretty soon
here in the next coming years, so I believe,
it's by 2022 in February, so by then, you're
going to want to make sure if you
continue to stay on cellular that you get an LTE
communicator.
Now, the reason we recommend LTE and backup cellular
communicators is because it's not very often that you're
going to have your cellular towers go down unless there's
some natural weather disaster that knocks down all the cell
towers then, yes.
But, typically, cellular towers will always continue to stay up
and you never will get loss of a cellular communication
on the panel unless, like I said,
weather, there's a natural disaster, or two,
there's just not good signal in your house.
And if there's not good signal in your house,
you want to think about getting a cellular antenna
or a cellular amplifier for the house.
Normally, cellular amps are better
just because it's going to increase the cellular range
for all devices, including your cell phones, anything else
that you may have a cellular SIM card in, your alarm system.
So cellular amps are definitely the way
to go when you don't have good reception in your house.
Now, remember how I was telling you
how you can only see the specific error if you
have an alphanumeric keypad?
It'll actually show you in the bottom right-hand corner.
So what do you do if you have a 6150 only?
Well, first of all, you may want to think about replacing it
with a 6160 or adding a secondary keypad, or just
an extra keypad to your system.
6160 is always important to have,
that way you can go into deep-level programming.
You can actually read out what's going on.
So a lot of people may not know what 6F means,
but if they see this, Check 103 Long Range, long range,
you want to thing about communication.
So you're going to know something's
wrong with the communicator.
Now, some of the other most common
6F messages that you'll get on the keypad
can be caused from, like I said, internet connection
is the main one.
It's the very first one.
If you guys have internet, make sure to check that.
The second one can be some of the wiring
from the communicator to the panel, it may have come loose.
So if you guys have been adding any devices,
keypads, the keypads use the same terminals
as the communicator connect.
The keypads connect to ECP bus, so does a communicator.
So if you're wiring in anything to the ECP bus,
a wire may have come loose in the middle of you
adding anything to your system.
So if you are getting a 6F error after adding anything
to your system wired, make sure that you check the wires.
Give them a little tug and make sure everything's
connected correctly or just make sure the connections are
done correctly.
Sometimes, you'll get an error message
because you wired in the green to the wrong terminal
and the yellow to the other terminal.
You got them mixed up.
So make sure you're checking the connections, as well.
Another two common ones are the communicator
has a low battery or the cover tamper on the communicator.
So if for any reason you take the cover
off your communicator, that will also show a communication error
on the panel letting you know that something
is wrong with the communicator.
Remember, if you see 6F, it just refers to the communicator.
You don't know what it is.
There's a lot of different things you can do.
So basically, once you have figured
out what it is, if you've gone through every single step,
you don't have a 6160, you don't know what's wrong with it,
try going through these things one by one
and then, when you have done all of these
or if you do go one by one and you
want to see if that is the problem, whenever you fix
an issue with the communicator, you
have to disarm the system two times to clear that error
message from the keypad.
The reason it stays on the keypad
is so that the homeowner is aware
and nobody can go into your communicator,
open it up, close it and then the homeowner never knows.
You actually need to clear the error signal or the error
message from your keypad by entering in your master
code two times.
So after you've reconnected it to internet,
after you recharge the battery, after you close the cover
tamper on, after you've checked the wiring,
go ahead and disarm your system two times with your master
code.
So that's master code plus 1, master code plus 1.
And if the error code message, the 6F error code, goes away,
then you have fixed the communication error.
Now, another reason you will see this communication error
is if your system has not been activated.
So the communication error will show up
if your communicator is not active.
It's just letting you know that the communicator is not active
and you guys have the communication path enabled.
If you guys are using dual-path communicators,
you guys can also--
if you guys are using it for cellular only,
make sure you let your monitoring company know
that so they can change the communication
path in that communicator to cellular only or vice versa.
If you're starting with internet only,
you change it to internet only.
You don't want to get communication errors on paths
that you're not planning on using
and they can be edited or configured from your monitoring
company, or if you have an alphanumeric keypad,
you can go into deep-level programming and edit that
yourself.
I normally recommend if you going to do that,
do it with one of the techs on the line.
So these are the many different issues
that can cause a 6F error code message on your keypad.
We actually have an--
in our FAQ, we have a chart at the very bottom of the FAQ
that goes through all of the codes on a 103 communication
error, so once this comes up here, those four numbers,
we have a chart that has a whole list
of different four-digit error codes
that you may see on an alphanumeric keypad.
Again, I'm going to stress it has to be alphanumeric,
if you're going to be looking for those codes
in the bottom right-hand corner.
A fixed English will only show 6F.
I'm sorry-- bF backup failure.
All right.
If you guys have any questions regarding
the bF error on your keypad, feel
free to email us at support@alarmgrid.com.
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I'm Jorge, and I'll see you guys next time.