hi I'm Vicki and you're going to learn
some words and phrases but we hope
you'll never need and I'm Jay and this
lesson is really important
it's vocabulary you must learn just in
case if there's an emergency what number
do you dial for help in the US it's 900
and in the UK it's 999 or 1 1 2 it's 1 1
2 in most European countries emergency
numbers are generally short usually just
three numbers so you can remember them
and dial them quickly they'll connect
you to the service you need like
ambulance police or fire what's your
emergency
what emergency are you reporting what
service do you need ambulance police or
fire brigade what do we call the people
who answer the phones well they have
several names there are operators
because they operate the phones all
responders because they aren't sir
questions and do things or dispatchers
because they sent people to help my
husband's choked on some food and he's
not breathing
help my house is on fire I think I was
trying to break into my home my son
walked into a glass window and cut his
head
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there's a guy in full-width park who
needs help I think he's having a heart
attack
there's been a car accident on rich Pike
in emergency calls it's crucial to state
your location to tell the dispatchers
where you are location is the most
important thing if they don't know where
you are they can't send help what's your
location
what's the address what's the address of
the emergency where are you exactly give
any useful information you can about
location you need to be exact and as
helpful as possible it's full Van Dyke
Street and we're in flat six on the
second floor it's the building on the
corner with two big antennas you might
be able to name a local landmark or
nearby business we're in front of the
Philadelphia Art Museum will across the
street from the bagel factory the
address is really crucial
so the dispatchers will want to check
have got it right can you repeat it to
make sure I have it correctly so the
address is 20 Van Dyke Street that's
where we're going right once they have
the address they can send help but stay
on the line so they can collect more
information if someone is hurt or
injured they'll ask you about the
patient it's the patient male or female
how old is he
you might not know the patient's age and
that's all right you can make a rough
guess she's a young teenager
oh he's middle-aged she looks like she's
in her late twenties to more important
questions are are they conscious and are
they breathing conscious means awake and
able to understand what's happening and
breathing means taking air into the
lungs and sending it out again is he
conscious is she awake is he breathing
does she appear to be breathing is he
fully alert
if your alert you can think quickly and
clearly so you know what's happening the
responders may also want information
about the accident and what's happening
now tell me exactly what happened what's
happening now are you with the patient
right now are you alone is anyone
helping is someone giving first aid is
anyone giving CPR first aid is a simple
medical treatment that we give to people
before a doctor comes CPR is the
abbreviation for cardiopulmonary
resuscitation it's when you press on
someone's chest to keep them alive if
they've stopped breathing or if their
heart has stopped beating the emergency
service might want you to stay in health
and then they'll give you instructions
my coworker fell off a ladder and he's
bleeding where are you
we're at the construction site at 20th
and arch so the address is 20th and arch
is that where we're going yes the
southwest corner we're on the first
floor the southwest corner of 20th and
arch first floor is that right yes
how old is your coworker he's about 50
please come quick help is on the way
they'll be with you shortly is he
conscious
no is he breathing is he breathing Mike
yes yes he's breathing it's someone with
you yes my supervisor Mike is here he's
coming around so the patient is
conscious yes but he needs stitches is
there serious bleeding yes from his head
it's the blood spurting out or pouring
out no okay don't move him unless it's
absolutely necessary tell him to sit
still and wait for help to arrive tell
them to sit still Mike is anyone coming
yes help is on the way
coming around means becoming conscious
again so you're unconscious and then you
come round or come to it means become
conscious we saw a lot of blood their
blood is the red liquid that flows
through your body if blood is spurting
it's coming from an artery the heart
pumps blood through arteries and if
blood is pouring it's probably coming
from a vein and it's on its way back to
the heart when you lose blood you bleed
so bleed is the verb bleed bled bled he
was bleeding from a wound in his head a
wound is an injury where there's a hole
in your skin and a stitch is a short
piece of thread that doctors used to sew
the edges of a wound
together I'm going to give you some
instructions to control the bleeding so
listen carefully okay do you have a
clean dry towel or cloth my cures yes
place it on the wound and press down
firmly don't lift it up to look hold it
down around the wound Mike but press her
firmly don't lift it up okay if he
becomes less awake and vomits quickly
turn him on his side okay help is on the
way yes they'll be with you in just a
minute oh I can hear them thank you
thank you so much sir vomit means to be
sick to bring up your food we've made
another video about that and other
sickness vocabulary I'll put the link
here and another thing you heard was a
siren ambulances police cars and fire
engines all have sirens oh that's a
British siren an American one goes
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everyone are we finished
yeah but there's one more thing we
should mention don't call the emergency
services unless you really need them
don't make calls that waste their time
only call if it's an emergency it's got
to be something where you need help
right away a medical emergency or
immediate danger
we hope that never happens to you now if
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our future videos see you next week bye
bye
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