It's role play time. We are going to have a very real english conversation
in a very real english situation and that is calling the council yes residents of the uk at
some point will have to have a conversation with someone in their local council and often that's
got something to do with waste and recycling collections or bins and today is no different so
i'm going to show you a very real conversation and then you are going to role play with me let's go
Hello, Espom Council. Oh hello, I am trying to get through to
the department that deals with waste collection.
Yes, you’re through to the ‘Waste & Recycling’ department, how may I help?
Great, hello, I am trying to find out how to get rid of my garden waste. If you live within
the borough then you can order a garden waste bin, but there is a fee for the collection. Oh really,
how much is it? Yes, it’s a subscription. It’s £82 per bin, for 12 months. Right, and how big
are the bins? Well, it’s a wheelie bin so it will hold 240 litres of waste. How big is your garden?
Tiny, I barely have room to swing a cat but I have a tall hedge, a little lawn and a wisteria that I
have to cut back regularly. Lovely, wisteria is beautiful at this time
of year. So it sounds like one bin will be more than enough for what you need.
I agree. What day is the waste collected? I’ll look it up for you, what’s your postcode? AB12 3CD
OK, just hold on for a moment, my computer’s playing up this morning.
There we go…is your address Pretend Street? That’s the one. Your collection is fortnightly
on a Wednesday morning. Ok, I’d like to sign up for that service then please,
what do I need to do? I can sort everything out for you, I just need to take down some details
and I can probably get a bin out to you by the end of the week. Great, thank you. My pleasure,
just stay on the line while I find the forms, and then I can fill it all in for you.
All sorted!
Now you've heard the conversation it's time to get your acting skills going. We're gonna role play,
this is rolling, we're gonna role play. You are going to play
the customer asking about how to dispose of your waste, let's go!
Hello Epsom council.
Yes, you’re through to the ‘Waste & Recycling’ department, how may I help?
If you live within the borough then you can order a garden waste bin,
but there is a fee for the collection.
Yes, it’s a subscription. It’s £82 per bin, for 12 months.
Well, it’s a wheelie bin so it will hold 240 litres of waste. How big is your garden?
Lovely, wisteria is beautiful at this time
of year. So it sounds like one bin will be more than enough for what you need.
I’ll look it up for you, what’s your postcode?
Okay just hold on for a moment my computer's playing up this morning.
Ah here we go is your address Pretend Street?
Your collection is fortnightly on a Wednesday morning.
I can sort everything out for you, I just need to take down some
details and I can probably get a bin out to you by the end of the week.
My pleasure, just stay on the line while I find the forms and then I can fill it all in for you.
Brilliant now we are going to switch roles, here we go again. We are going to switch roles are
you are going to play the council person, council man or woman, and answer the phone. Ring ring...
Oh hello, I am trying to get through to the department that deals with waste collection.
Great, hello, I am trying to find out how to get rid of my garden waste.
Oh really how much is it?
Right and how big are the bins?
Tiny I barely have room to swing a cat, but I do have a tall hedge, a little lawn,
and a wisteria that I have to cut back regularly.
I agree. What day is the waste collected?
AB12 3CD
That's the one.
Okay I'd like to sign up for that service then, please. What do I need to do?
Great, thank you.
All sorted. Did anyone ever tell you that your acting skills are second to none? Second to none
means first, brilliant, the best, wonderful. Well done. Hopefully, you enjoyed this just as much,
if not more than I did and if that's the case why not stick around a little bit longer and
let's continue our conversation. I'll see you soon. It's role play time. It's role play time.
It's role play time. It's role play time... awful