all right let's talk about cena communicators and if you're having the same problem i've just
had then i want to share what i did in order to fix it and it was a big pain in the ass and
it's jerky and stupid and you shouldn't have to do it but this is how i fix it now i was doing
a firmware update on this and it basically got halfway through the firmware update and it failed
when it failed then i couldn't communicate with this so the only thing i was getting was that when
i plugged in the usb port the red light will come on like it's charging and that was it nothing else
happened it went blue when the battery was charged as it normally does but i couldn't communicate
with it nothing would happen with turning on or off i even tried to reset it you can put a pin
clip into there and it wouldn't reset it wouldn't turn on it wouldn't turn off nothing was happening
so initially i did the firmware update on the mac and i had no luck communicating to it with
the mac so i then tried the pc and the pc i could actually hear it when i connect it in and he goes
you know how it goes um so that worked i could hear it connecting as a usb device
but then nothing right so they want to try to run the software the software just said no can't find
it can't find it what was actually happening is the driver that is installed with the software
is not signed with microsoft cena haven't bothered to get their software signed get the driver signed
with microsoft and all that basically means that it's is microsoft know what the software is right
so then when you're installing a driver it goes yes we know this one and we're happy with it um
let's install it right if you don't do that then as a software developer then your drivers won't
work properly and and windows will just ignore it so that's what was happening so it couldn't it
couldn't the software couldn't find this connected as a usb device the way i then fixed it was to
install an older version of the center software now when you install the older version of center
software it installs the new driver so if you go to device manager and you have a look
you'll see it's in there so before installing ins before installing the older version it in
device manager it was saying that yes this usb device does not exist or has a problem or whatever
when i installed the old version of the software with that version of the driver then it came up
and said this device is connected right so that then worked then updating the firmware with the
older software crashed the software so that wouldn't work either so then i installed the
new version of the software but this time i didn't install the driver when it prompts you to do that
and so i'm using the older version of the driver with the newer version of the software now that
worked that actually managed to connect and the firmware updated and the device
came back again and now i have a nice new blinking blue light again so that worked for me
so just to summarize if you're having the same issue it's essentially the device is not
responding in any way after you've done a firmware update you can try resetting first if that doesn't
work then roll back the software the up the center updating software to the older version
and then update the driver with that so when you install that it'll update the driver and then
install the new version of the software again which it'll do when you close
the software and reopen it it does a search and check to see if there's a new version of the
software install the new version of the software but don't install the driver then that will work
you need to have this plugged into usb when you install the software too by the way
because that's when it checks to see what the driver what driver it needs
so if you're having the same issue that i had i hope that helps um that was 24 hours of me
thinking i'd just brick this thing and uh and i'd got very very frustrated with it so the only
reason i'm making this video in case there's at least one person out there that has the same issue
hopefully this helps you as well anyway stay safe have fun see you next time
you